|By Lori MacVittie||
|July 22, 2009 09:30 PM EDT||
First, everyone needs to calm down. Twitter.com itself was not breached. According to Evan Williams as quoted in a TechCrunch article, the attack did not breach Twitter.com or its administrative functions, nor were user accounts affected in any way. So everyone can just stop with the “Twitter needs to revamp its security!” and “Twitter isn’t secure” headlines and articles because it’s not only blatantly wrong, it’s diverting attention that should be devoted to the real problem: e-mail and account self-service.
THE E-MAIL FACTOR
What was compromised remains somewhat of a mystery. Following through the TechCrunch article to a blog on the same subject reveals some interesting details, however. A screen shot of what appears to be an internal memo to Twitter employees requires a change in passwords (along with instructions on improving the strength of said passwords) but mentions the password to be changed is the password you use to login to internal sites. From this one might infer that a breach was perpetrated through an intra/extranet, as opposed to twitter’s core infrastructure. Regardless, the breach of Twitter was only ancillary to the real security risk: the access to e-mail. That’s where the real meaty data was obtained; not from Twitter or its internal systems.
In this case, it was GMail access that enabled the miscreant to use password recovery techniques (“Forgot your password?”) to gain access to other related information and sites: personal credit cards, GoDaddy registrar accounts, etc… Did the attacker really need to breach Twitter’s internal applications to get that information? Probably not. Remember the successful breach of then Vice-Presidential candidate Sarah Palin’s Yahoo account?
As detailed in the postings, the Palin hack didn’t require any real skill. Instead, the hacker simply reset Palin’s password using her birthdate, ZIP code and information about where she met her spouse — the security question on her Yahoo account, which was answered (Wasilla High) by a simple Google search.
Certainly gaining access to Twitter’s internal applications made accessing employees’ GMail accounts that much easier, but it likely wasn’t necessary except as a means to garner attention which was, the miscreant claims, the intent of the attack. The danger of a GMail breach is that Google is very integrated across applications, so gaining access to one often makes it a no-brainer to gain access to others. And if you’re storing sensitive or even non-sensitive corporate documents in Google Docs or Apps, a breach of e-mail is likely to lead to a breach of those applications too. Which is essentially what happened to Twitter (the organization, not the service).
ANY WEB-BASED E-MAIL SERVICE IS A RISK
It isn’t just GMail or Yahoo or other hosted e-mail services that are at risk. Any one of the millions of organizations that use Microsoft’s Outlook Web Access to provide employees remote access to their e-mail is potentially at risk to be compromised. The prohibitions on the access of “personal e-mail” vary from organization to organization, so it’s likely that an attacker could succeed in compromising a corporate OWA account and then use that to compromise a “personal” account – or vice versa. That’s in addition to obtaining instant access to e-mail, phone numbers, organizational hierarchies, and sensitive data being exchanged between employees.
There are any number of known vulnerabilities in the entire software stack required to run Microsoft OWA, many of them that remain unpatched. These open vulnerabilities leave organizations and their employees susceptible to attack. In some cases it’s a lack of time/availability that causes the service to remain vulnerable; in others it's simply the case that Microsoft hasn’t gotten around to addressing them yet (they do have a lot of software and a lot of patches to deal with, after all). There are best practices for securing OWA and other solutions available that can provide “virtual patching” of those vulnerabilities that shore up the overall security of the service so there’s really no good excuse for not securing OWA. Not doing so not only puts the organization at risk, but the individuals using the service (including your CEO, your CFO, and other executives) because the personal information contained in e-mail provides a cornucopia of information that makes it easier for attackers to discern passwords for other sites, which leads to breaches of other sites, which leads to… I’m sure you get the picture by now.
And of course there’s the fact that OWA is meant for mobile access, so it’s going to be accessible via the Internet. All one has to do is figure out one person’s password and from there they may be able to do a whole lot of damage to other systems. All those “password recovery” e-mail messages are likely stored somewhere in an inbox, making it a veritable cornucopia of account information.
And that’s where perhaps the biggest threat of all lies.
SELF-SERVICE IS A BIGGER THREAT
What Twittergate teaches us is that it’s not just the vulnerabilities in web applications that we need to watch out for. It’s the amazing amount of information that can be pulled together on any individual using various applications on the Internet that can make it a nearly brainless task to discern passwords. It’s the current mechanisms we use for account “self-service” that are also partially to blame, as they rely heavily on e-mail as a method of identity verification and as we’ve seen in this case – and others – that’s not always a sure bet.
Secret questions, e-mail based verification, and other modern implementations of self-service are inadequate. They do not provide enough obfuscation to protect the actual password of any given individual. Yes, I said obfuscation in relation to security, but in this case, it’s accurate and necessary. There should never be a question for which the answer would give a hint about the password. Never. And yet many sites and applications still rely upon the “hint” question as a means to reduce the costs associated with password and account support.
Rather than using a hint, don’t allow password recovery. Allow password reset, but only after the user has answered a series of completely unrelated questions. Good options include:
- Name of the author of your favorite book
- First musical instrument you learned to play
- Name of the first person you ever kissed
- When you look out your kitchen window, what do you see?
There are myriad good questions that could be used in lieu of a password hint. Anything that isn’t likely to be divulged in public is a good option, and there needs to be more than one just in case one of those odd-ball questions has been answered someone in the ether. The problem is that this requires a bit more work to implement, as it’s a process, not a simple “forgot your password” button that dumbly sends off the password to an associated e-mail account.
Again: password recovery is a bad idea. Password reset is better if the “security” questions required are diverse and obscure enough to make it difficult to pull the information from a quick Google search or a perusal of the individual’s Facebook page. But any process that ends with “your password has been mailed to you” is a risk.
PAY ATTENTION TO WHAT MATTERS
Sure it’s more exciting to talk about Twitter and its security breach, and to write a bazillion blogs and articles about how Twitter isn’t secure and how it’s dangerous to businesses and blah, blah, blah. But that completely ignores what really happened and what that says about the security methods being used in our businesses and personal lives – and how the two are now intimately interconnected.
We need to make sure our own backyard is secure before we start making fun of Twitter, and that means tightening up security of our own external e-mail and applications. It means enacting and enforcing strong password policies in the workplace, and taking that policy home with us. It means as individuals we need to be proactive in choosing better security related questions when they are offered and being aware that if a hint is going to lead us to the right password, it just may do the same thing for an attacker.
password reset,web 2.0,outlook web access,OWA,microsoft,web,
Related articles and blogs:
- Virtual Patching: What is it and why you should be doing it
- How to secure virtualized applications against the unknown
- Soylent Security
- The IT Security Flowchart
- Twitter Hacked!
- Twitter’s @Ev Confirms Hacker Targeted Personal Accounts; Attack Was “Highly Distressing.”
- Palin E-Mail Hacker Says It Was Easy
SYS-CON Events announced today that Vicom Computer Services, Inc., a provider of technology and service solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. They are located at booth #427. Vicom Computer Services, Inc. is a progressive leader in the technology industry for over 30 years. Headquartered in the NY Metropolitan area. Vicom provides products and services based on today’s requirements around Unified Networks, Cloud Computing strategies, Virtualization around Software defined Data Ce...
Apr. 18, 2015 02:00 PM EDT Reads: 1,349
SYS-CON Events announced today that Tufin, the market-leading provider of Security Policy Orchestration Solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. As the market leader of Security Policy Orchestration, Tufin automates and accelerates network configuration changes while maintaining security and compliance. Tufin's award-winning Orchestration Suite™ gives IT organizations the power and agility to enforce security policy across complex, multi-vendor enterprise networks. With more than 1...
Apr. 18, 2015 01:45 PM EDT Reads: 3,246
SYS-CON Events announced today that Optimal Design, an Internet of Things solution provider, will exhibit at SYS-CON's Internet of @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Optimal Design is an award winning product development firm offering industrial design and engineering services to the consumer, medical, and defense markets.
Apr. 18, 2015 01:45 PM EDT Reads: 1,579
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and easy to use. MangoApps has been named a "Market Leader" by Ovum Research and a "Cool Vendor" by Gartner...
Apr. 18, 2015 01:15 PM EDT Reads: 3,533
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cloudian, Inc., is a Foster City, California - based software company specializing in cloud storage software. The main product is Cloudian, an Amazon S3-compliant cloud object storage platform, the bedrock of cloud computing systems, that enables cloud service providers and enterprises to build reliable, affordable and scalable cloud storage solu...
Apr. 18, 2015 01:00 PM EDT Reads: 2,317
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the industry’s first all flash version of HyperConverged Appliances that include both compute and storag...
Apr. 18, 2015 12:45 PM EDT Reads: 4,180
SYS-CON Events announced today that Creative Business Solutions will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Creative Business Solutions is the top stocking authorized HP Renew Distributor in the U.S. Based out of Long Island, NY, Creative Business Solutions offers a one-stop shop for a diverse range of products including Proliant, Blade and Industry Standard Servers, Networking, Server Options and Care Packs. As a trusted supplier, CBS guarantees quality controlled stock levels thanks to an Auto...
Apr. 18, 2015 12:30 PM EDT Reads: 4,233
How is unified communications transforming the way businesses operate? In his session at WebRTC Summit, Arvind Rangarajan, Director of Product Marketing at BroadSoft, will discuss how to extend unified communications experience outside the enterprise through WebRTC. He will also review use cases across different industry verticals. Arvind Rangarajan is Director, Product Marketing at BroadSoft. He has over 19 years of experience in the telecommunications industry in various roles such as Software Development, Product Management and Product Marketing, applied across Wireless, Unified Communic...
Apr. 18, 2015 12:30 PM EDT Reads: 1,570
SYS-CON Events announced today that IDenticard will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. IDenticard™ is the security division of Brady Corp (NYSE: BRC), a $1.5 billion manufacturer of identification products. We have small-company values with the strength and stability of a major corporation. IDenticard offers local sales, support and service to our customers across the United States and Canada. Our partner network encompasses some 300 of the world's leading systems integrators and security s...
Apr. 18, 2015 12:00 PM EDT Reads: 4,878
What exactly is a cognitive application? In her session at 16th Cloud Expo, Ashley Hathaway, Product Manager at IBM Watson, will look at the services being offered by the IBM Watson Developer Cloud and what that means for developers and Big Data. She'll explore how IBM Watson and its partnerships will continue to grow and help define what it means to be a cognitive service, as well as take a look at the offerings on Bluemix. She will also check out how Watson and the Alchemy API team up to offer disruptive APIs to developers.
Apr. 18, 2015 12:00 PM EDT Reads: 1,422
The IoT Bootcamp is coming to Cloud Expo | @ThingsExpo on June 9-10 at the Javits Center in New York. Instructor. Registration is now available at http://iotbootcamp.sys-con.com/ Instructor Janakiram MSV previously taught the famously successful Multi-Cloud Bootcamp at Cloud Expo | @ThingsExpo in November in Santa Clara. Now he is expanding the focus to Janakiram is the founder and CTO of Get Cloud Ready Consulting, a niche Cloud Migration and Cloud Operations firm that recently got acquired by Aditi Technologies. He is a Microsoft Regional Director for Hyderabad, India, and one of the f...
Apr. 18, 2015 12:00 PM EDT Reads: 934
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
Apr. 18, 2015 12:00 PM EDT Reads: 2,051
With IoT exploding, massive data will transform businesses with opportunities to monetize almost anything that can be measured. In this C-Level Roundtable Discussion at @ThingsExpo, Brendan O’Brien, Aria Systems Co-founder and Chief Evangelist, will lead an expert panel of consultants, thought leaders and practitioners who will look at these new monetization trends, discuss the implications, and detail lessons learned from their collective experience. Finally, the panel will point the way forward for enterprises who wish to leverage the resulting complex recurring revenue models, adding valu...
Apr. 18, 2015 11:00 AM EDT Reads: 1,409
SYS-CON Events announced today that Ciqada will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Ciqada™ makes it easy to connect your products to the Internet. By integrating key components - hardware, servers, dashboards, and mobile apps - into an easy-to-use, configurable system, your products can quickly and securely join the internet of things. With remote monitoring, control, and alert messaging capability, you will meet your customers' needs of tomorrow - today! Ciqada. Let your products take flight. For more inform...
Apr. 18, 2015 07:00 AM EDT Reads: 1,567
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
Apr. 18, 2015 06:00 AM EDT Reads: 2,241
SYS-CON Events announced today that BroadSoft, the leading global provider of Unified Communications and Collaboration (UCC) services to operators worldwide, has been named “Gold Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling...
Apr. 18, 2015 05:30 AM EDT Reads: 2,169
VoxImplant has announced full WebRTC support in the newest versions of its Android SDK and iOS SDK. The updated SDKs, which enable audio and video calls on mobile devices, are now compatible with the WebRTC standard to allow any mobile app to communicate with WebRTC-enabled browsers, including Google Chrome, Mozilla Firefox, Opera, and, when available, Microsoft Spartan. The WebRTC-updated SDKs represent VoxImplant's continued leadership in simplifying the development of real-time communications (RTC) services for app developers. VoxImplant (built by Zingaya, the real-time communication servi...
Apr. 18, 2015 02:45 AM EDT Reads: 1,794
SYS-CON Events announced today that AIC, a leading provider of OEM/ODM server and storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. AIC is a leading provider of both standard OTS, off-the-shelf, and OEM/ODM server and storage solutions. With expert in-house design capabilities, validation, manufacturing and production, AIC's broad selection of products are highly flexible and are configurable to any form factor or custom configuration. AIC leads the industry with nearly 20 years of ...
Apr. 18, 2015 12:15 AM EDT Reads: 4,663
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? Join this panel of experts as they peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you’ll have no problem filling in your buzzword bingo cards.
Apr. 16, 2015 05:30 PM EDT Reads: 2,101
Internet of Things (IoT) will be a hybrid ecosystem of diverse devices and sensors collaborating with operational and enterprise systems to create the next big application. In their session at @ThingsExpo, Bramh Gupta, founder and CEO of robomq.io, and Fred Yatzeck, principal architect leading product development at robomq.io, will discuss how choosing the right middleware and integration strategy from the get-go will enable IoT solution developers to adapt and grow with the industry, while at the same time reduce Time to Market (TTM) by using plug and play capabilities offered by a robust I...
Apr. 13, 2015 12:15 PM EDT Reads: 1,875