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InVox Empowers Companies of All Sizes to Enhance PBX Capabilities With Interactive Voice Recognition

InVox, a provider of business telephony services, is today launching its intelligent voice solutions for businesses. To be demonstrated live in beta form for the first time at the ITEXPO West on September 1st in Los Angeles, the new service is the first of its kind to offer interactive voice response (IVR). Easily configured by the user through a drag-and-drop user interface, the service is offered for the first time ever as a cloud based, Telephony as a Service (TAAS) format.

“Businesses with limited resources are severely underserved with voice automation solutions traditionally reserved for organizations with large budgets. Moreover, incumbent voice recognition-based systems have used a walled-garden approach to their architecture which requires businesses to make an enormous investment into their phone systems and painful switching costs,” said InVox’s Chief Executive Officer Michael Loftus. “InVox believes that offering intelligent voice solutions through the cloud will add tremendous value to the marketplace. With a quick setup and a pay-as-you-grow pricing plan, businesses can finally realize huge cost savings and new revenue streams from InVox’s business solutions.”

InVox provides affordable IVR solutions such as full CRM and database integration to create a unified web service for businesses to develop new revenue streams. InVox’s technology is built on an open-standards architecture that can integrate with any PBX hardware vendor or hosted provider.

“Before InVox, full-featured voice response was costing us tens of thousands of dollars which was out of our affordability. We had access to some of these features but cobbling them together from a number of different vendors proved a prohibitive barrier,” said Don Larson, Chief Executive Officer of MCF Technology Solutions. “We are very excited to have a one-stop telephony service from which we can build a completely modern phone system with no upfront fees, extensive configuration or ongoing maintenance by expensive consultants. This will prove to be a crucial asset for our business.”

“InVox is doing for business phone systems what Saleforce.com did for CRM – eliminating the need for costly professional services and expensive hardware,” said Manohar Chapalamadugu, Founder and Chief Technical Officer of InVox. “After 50 man-years of development, filing several patents and testing with strategic members of our 1,200 customers, InVox is proud to unveil the next generation in business telephony.”

Interested businesses are invited to try the beta release by visiting www.invox.com.

About InVox

Founded in 2007, InVox “Intelligent Voice” provides carrier-class business telephony including several “ready to grow” IVR solutions on top of scalable, open standards architecture. InVox’s affordable voice solutions are built on a cloud architecture. Businesses are able to easily customize and manage their voice solutions. Offerings appeal to verticals such as telephone carriers, healthcare, marketing, real estate, non-profit, and hosted call centers with advanced ACD Routing capabilities, inbound and outbound call management, eCommerce companies and real-time web-based tracking systems.

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