Citrix Buys Paglo, Turns It into GoToManage

GoToManage will target SMBs and managed service providers (MSPs)

By Maureen O'Gara	Article Rating:
February 26, 2010 10:45 PM EST	Reads:	2,763

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Citrix is going into the IT management business.

Its Citrix Online Division bought two-year-old California-based Paglo Labs on undisclosed terms earlier this year and has turned its search-based SaaS management widgetry into a platform called GoToManage - so it sounds like one of the family.

It's for monitoring, controlling and supporting attended or unattended IT infrastructure anywhere.

GoToManage, which is supposed to be a cheaper and simpler alternative to complex premise-based infrastructure management software, will target SMBs and managed service providers (MSPs). GoToManage can be purchased standalone now or bundled with remote support services later this year.

Citrix was persuaded to make the acquisition by estimates like Forrester's that SaaS-based IT management would reach $4 billion in 2013.

Paglo - only commercial a year and only cloud-ified six months ago - consists of an open source crawler, search index and UI.

The crawler scouts out users' resources and uploads information like Windows and Unix event logs to the shareable search index.

The continuously updated data is accessible through a browser and Paglo's UI as charts, lists or tables.

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The widgetry, which has been called "Google for IT," includes network troubleshooting and management tools.

Citrix says GoToManage creates an IT "system of record" so businesses can discover and identify all their network devices; monitor critical servers and applications in real-time; manage network usage and track configuration changes.

IDC figures the Paglo acquisition lets Citrix Online, responsible for GoToAssist, GoToMyPC and GoToMeeting, move into an adjacent market. The researcher already gives Citrix' GoToAssist a dominant 34.7% share of remote support.

GoToManage will give the GoToAssist remote support service new capabilities.

Paglo's management and staff are now Citrix Online employees. Brian de Haaff, Paglo co-founder and CEO, will be senior product director, IT services at Citrix Online.

Paglo was backed by France Telecom's VC arm Innovacom.

Published February 26, 2010 – Reads 2,763
Copyright © 2010 SYS-CON Media, Inc. — All Rights Reserved.
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Maureen O'Gara the most read technology reporter for the past 20 years, is the Cloud Computing and Virtualization News Desk editor of SYS-CON Media. She is the publisher of famous "Billygrams" and the editor-in-chief of "Client/Server News" for more than a decade. One of the most respected technology reporters in the business, Maureen can be reached by email at maureen(at)sys-con.com or paperboy(at)g2news.com, and by phone at 516 759-7025. Twitter: @MaureenOGara

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