Welcome!

Containers Expo Blog Authors: Zakia Bouachraoui, Liz McMillan, Elizabeth White, Yeshim Deniz, Pat Romanski

Related Topics: Containers Expo Blog, Mobile IoT

Containers Expo Blog: Press Release

Portugal Telecom to Connect Virtual Desktops to Thousands of End Users

Deploys Leostream Connection Broker

Leostream Corporation, a developer of virtual hosted desktop software, announced today that Portugal Telecom (PT), the largest telecommunications provider in Portugal, with additional operations in Europe, South America, Africa, and the Caribbean, has deployed the Leostream Connection Broker to connect 5,000 end-users at its call centers to virtual desktops. Based on the success of this deployment, PT now plans to extend the solution and replace all of its desktops, eventually covering all 9,000 end-users at the organization in its hosted virtual desktop infrastructure (VDI).

PT turned to a hosted VDI model to solve a problem it was facing in its call centers. These operations have a large number of workers, and head count rises and falls dramatically depending upon marketing campaign activities and support staff requirements. Additionally, when a new marketing campaign is set to launch, IT may only have a week or two to set up hundreds of desktops and perhaps thousands of accounts for the subcontractors who handle the phones.

With the management of physical desktops cumbersome, time consuming and expensive, PT needed a solution that allowed IT to perform desktop maintenance and provision more quickly, simply and efficiently. For help, PT turned to V2S and Compta, two trusted IT consultancies based in Portugal. They recommended deploying the Leostream Connection Broker, a centralized management layer for hosted VDI that delivers desktop images hosted in the data center to users' thin client, laptop, workstation, or Web interface.

The most widely deployed, vendor-independent technology of its kind, the Leostream Connection Broker enables IT managers to maximize the value of existing IT investments by easily integrating an array of clients, back-end systems and viewers to create a hosted VDI. Additionally, the Connection Broker integrates easily with existing network infrastructure with no changes to essential data center systems, such as authentication services and SSL VPNs. Once integrated, the Connection Broker provides a flexible set of policies for exact implementation of business rules for users and machines.

Specifically, the Leostream Connection Broker offers PT:

  • Administrative ease-of-management: Leostream provides efficient, centralized control so that IT administrators can provision, update and manage hundreds of virtual desktops and thousands of end-user accounts simply, securely and efficiently.
  • End-user ease-of-use: PT call centers are staffed primarily by sub-contractors, and the marketing campaigns they support allow very little lead time for training. Leostream provides simple, secure access with the same look-and-feel and performance as a physical desktop.
  • Support for Linux: PT plans to deploy both Windows and Linux virtual desktops in the near future, so the hosted VDI needs to be easily extensible to both platforms.
  • Enterprise-class scalability: Leostream's robust scalability will enable PT to extend the hosted VDI to cover all of its call centers and, eventually, the entire corporate organization.
  • Strong support: Leostream proved to be a responsive technology partner, providing support that kept the project on schedule.

The complete solution included the Leostream Connection Broker, VMware VirtualCenter and ESX 3.5, and Wyse S10 thin clients. PT was especially impressed by the density of virtual machines that it was able to consolidate; the company achieved 80 virtual machines per host on HP 5800 servers.

The Connection Broker was easy to deploy, provided excellent end-user performance, and simplified virtual desktop management with its flexible array of finely customizable policies. As a virtual appliance, the Connection Broker took just 20 minutes to set up, and the entire solution was deployed in less than two days. PT's IT organization can now set up new end-user accounts and deploy virtual desktops in minutes, rather than days.

More Stories By Virtualization News

SYS-CON's Virtualization News Desk trawls the news sources of the world for the latest details of virtualization technologies, products, and market trends, and provides breaking news updates from the Virtualization Conference & Expo.

IoT & Smart Cities Stories
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of San...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...