Welcome!

Containers Expo Blog Authors: Elizabeth White, Anders Wallgren, Martin Etmajer, Liz McMillan, Jason Bloomberg

Related Topics: @CloudExpo, Microservices Expo, Containers Expo Blog

@CloudExpo: Article

Cloud Implementation: Ensuring Success

Like any other solution implementation, service providers need to focus on four key areas

Deploying Cloud infrastructure is not a typical technology project. Success of a Cloud implementation depends on governance, policies, constraints and business relationship management.  This article focuses on some basic important areas that cannot be ignored while implementing a Public Cloud solution. To keep it simple, let us focus on green-field implementation of a public cloud infrastructure.

Like any other solution implementation, service providers need to focus on four key areas: Strategy, Business processes, Technology and people skills. Quite often, cloud implementations focus on infrastructure (and forget processes) and then see if the deployment meets their overall strategy or not. Such an approach results in unsuccessful implementations. Investing in business management, people and processes before the technology will ensure success with your cloud computing. Even in a green-field implementation, the right approach is to build and agree on the strategy first, ensure that business processes are aligned to meet the strategy; then focus on technology and people skills aligned to overall strategy. Such an approach ensures that the Cloud implementation meets the overall strategy and results in success. HP has a proven methodology, called Solution Consulting Services (SCS), to help Service Providers get better alignment of strategy, processes and technology while taking such a customer-centric journey. While taking any architectural decisions or at any change in technology, it is beneficial to evaluate impact on the overall strategy and service delivery to customers. For this reason, it is prudent to involve the marketing team during the implementation.

Let us now take a look at these areas and summarize key important points while planning deployment of Public Cloud service.

Strategy:

  • Leading the organization: Cloud is a new way of delivering traditional services and to take the organization through this change, leadership and sponsorship of senior management is critical.
    • Understand the market, clearly define the desired end state, build a pragmatic roadmap to achieve the goal and rally the organization towards the future goal; communicate the vision and create buy-in throughout the organization; agree on approach to the market
    • Build a living strategy document and a road map to achieve desired measurable business outcomes
  • Leverage your strengths and strategic assets: Leverage networking, a key strategic asset, which can differentiate CSPs from other services from IT companies by demonstrating end-to-end value and quality of service. The strategy should be to offer bundled services that include typical IT centric services along with communication as a service.
  • Understand acquisition and operational costs: Have clear understanding on how to measure agility, cost and quality of service; understand and agree on any compromises in these areas
  • Based on market study, clearly define required functionality, scalability etc. to be competitive; Leverage best-practices and lessons already learnt by others
  • Avoid vendor lock-in: Standards are evolving for Cloud inter-operability. It is best to go for open architecture based on industry standard products and avoid vendor lock-in

Process

  • Define end-to-end Service Delivery: Technology is the easiest component of a cloud deployment. According to a Gartner report, technology is less difficult than the changes required in processes, funding models, organization culture and politics, and service definition and delivery.
  • Define Business Policies: Public Cloud implementation requires you to think through and decide on policies, governance and allocation models; the software itself cannot do all this for you. There are software products available in the market to implement business policies. But a lot of attention must be given to define those business policies, charging options, SLAs etc.
  • Changing business relationships: Cloud computing brings in automation in service delivery as well as in service consumption; both service providers and consumers will have to change their existing processes to accommodate this. Understand the impact of Cloud computing on operational processes and manage the changing relationship between you and your customers.

Technology:

The architectural requirements of cloud computing include following key areas:

  • Standardization:
    • Standardize and automate as much as possible from the start to keep the operational costs low
    • Customers typically expect the same level of service quality, flexibility and control as in the traditional dedicated physical environment.

- The cloud environment is far more complex and dynamic than the traditional dedicated physical environment. There are many more servers to manage because of the ability to rapidly create virtual servers. Cloud services are continually being created, moved among physical resources, and retired by customers.

o  Select products and solutions that give you flexibility, control and automation features needed for today and tomorrow; avoid customized automation

  • Automation:
    • The automation and orchestration layer turns a virtual environment into a cloud environment. A special focus is needed on automation and efficient use of resources.
    • Rapid provisioning; speed of delivery
    • Ability to create, launch and terminate cloud instances as needed
    • Resource optimization: Manage service levels across applications and a virtual infrastructure, and allocate resources based on business needs.
    • Integrated Service Management: Monitor and manage services and not just infrastructure components.
  • Service catalogs:
    • Self-service portal to present service catalogs

- Transition from an infrastructure-oriented approach to a service-oriented approach for service delivery and management is needed. This includes providing a catalog of standardized IT services and supporting self-service and automated provisioning of standardized services. In addition, it's important to integrate IT processes and tools and be able to support multiple service sourcing options.

o    The cloud environment may include services from a variety of external providers, greatly increasing the number of vendors for SP to manage. This also increases risk of software license and compliance violations.

  • Identity and subscriber management:
    • Privacy and Compliance requirements

- Compliance with security-related issues is very important in the cloud. IT must ensure that information, data ownership, and billing/accounting information are secure. In addition, it is also critical to protect the physical storage of information from privacy and security point of views.

  • Charging/Billing: Service charging, billing and integration with CRM: Even in a green-field implementation, we have to have clear understanding, based on market analysis, on how each service will be charged and how CSRs will be able to support customers. Some services are offered at fixed price whereas others are billed based on usage. Each market is different and the architecture should be able to give flexibility to marketing units.
  • Industry Standards: Consider standards in areas such as public cloud interoperability, chargeback measurements, service-level definitions, etc. We are in the early days of cloud computing, and there will be new standards defined as cloud computing matures. For this reason, investing in technologies based on open and industry standards is of paramount importance.

People

  • As Cloud computing is a new way to deliver traditional services, organizations and people skills must shift to reflect the changes required in becoming a service provider. New skill sets are required in areas like modeling service architectures, building and testing automation, and scripting interfaces. With increase in level of automation and agility, the emphasis shifts to monitoring utilization, understanding trends etc. for more proactive steps. Training sales teams to sell Public Cloud computing as well as other bundled services cannot be emphasized more.

With the right approach, one can align implementation to meet the long term strategy of the organization. It is worth spending a bit more time planning deployment and understanding its impact on the strategy and end-users.

More Stories By Kapil Raval

Kapil Raval is an experienced technology solutions consultant with nearly 20 years of experience in the telecom industry. He thinks ‘the business’ and focuses on linking business challenges to technology solutions. He currently works for HP and drives strategic solutions in the telecom vertical.

@ThingsExpo Stories
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
The Quantified Economy represents the total global addressable market (TAM) for IoT that, according to a recent IDC report, will grow to an unprecedented $1.3 trillion by 2019. With this the third wave of the Internet-global proliferation of connected devices, appliances and sensors is poised to take off in 2016. In his session at @ThingsExpo, David McLauchlan, CEO and co-founder of Buddy Platform, will discuss how the ability to access and analyze the massive volume of streaming data from mil...
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
WebSocket is effectively a persistent and fat pipe that is compatible with a standard web infrastructure; a "TCP for the Web." If you think of WebSocket in this light, there are other more hugely interesting applications of WebSocket than just simply sending data to a browser. In his session at 18th Cloud Expo, Frank Greco, Director of Technology for Kaazing Corporation, will compare other modern web connectivity methods such as HTTP/2, HTTP Streaming, Server-Sent Events and new W3C event APIs ...
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Avere delivers a more modern architectural approach to storage that doesn’t require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbuilding of data centers ...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
SYS-CON Events announced today that iDevices®, the preeminent brand in the connected home industry, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. iDevices, the preeminent brand in the connected home industry, has a growing line of HomeKit-enabled products available at the largest retailers worldwide. Through the “Designed with iDevices” co-development program and its custom-built IoT Cloud Infrastruc...
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
Silver Spring Networks, Inc. (NYSE: SSNI) extended its Internet of Things technology platform with performance enhancements to Gen5 – its fifth generation critical infrastructure networking platform. Already delivering nearly 23 million devices on five continents as one of the leading networking providers in the market, Silver Spring announced it is doubling the maximum speed of its Gen5 network to up to 2.4 Mbps, increasing computational performance by 10x, supporting simultaneous mesh communic...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...