SAN DIEGO, CA -- (Marketwire) -- 04/05/12 -- ServiceNow, a leading provider of cloud-based services to automate enterprise IT operations, today announced Enterprise Holdings uses ServiceNow cloud services for IT service automation and to provide better end-user support for business-critical technology services and applications.
Enterprise Holdings operates -- through its regional subsidiaries -- the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands. The Enterprise Holdings IT team recognized a need for more agile and automated workflow across their global departments. ServiceNow provides its customers with cloud services to help consolidate and simplify IT through automation.
In March 2011, Enterprise Holdings began an IT service management (ITSM) enhancement effort and turned to the IT Infrastructure Library (ITIL) to guide process improvement. Within four months, Enterprise Holdings was able to simplify process complexity and automate process delivery using ServiceNow. Enterprise Holdings found SaaS from ServiceNow allows its IT operations team to scale globally on a modern IT operations management (ITOM) platform without compromising its unique business processes.
"ServiceNow provides an intuitive tool that allows our IT teams to work together towards a common goal," said Bill Tingle, Vice President, Enterprise Holdings. "Our previous solution required too much time and effort, with multiple change requests from our employees. After working with multiple ITSM tools over the years, we knew we had to upgrade to one with a better user experience. The power and ease of SaaS from ServiceNow allows us to manage our systems while supporting our unique ITIL-based processes. We've found our solution, and with the time saved, we've been able to focus on improving other aspects of our business with IT resources."
The Enterprise Holdings IT organization now provides an easy-to-use and transparent incident, problem and change management experience through the ServiceNow interface. Additionally, Enterprise Holdings is able to deliver IT service faster, amounting to significant time saved across the department and an overall better experience for employees requesting help.
Enterprise Holdings also plans to implement more approachable IT services through the use of ServiceNow for service catalog and service request automation providing employee self service and rapid access to IT services.
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.service-now.com.
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