Welcome!

Containers Expo Blog Authors: XebiaLabs Blog, Liz McMillan, Elizabeth White, Derek Weeks, Pat Romanski

Blog Feed Post

Deploying APM in the Enterprise Part 3 – Getting Started With APM

Welcome back to my series on Deploying APM in the Enterprise. In Part 2 we discussed APM maturity from an unusual perspective as maturity models go. In this blog we are going to discuss the process of getting what you want and need in the way of an APM product.

Warning – This is an astronomically long blog post so make sure you have plenty of time to read it through.

Let’s assume for a minute that you actually read Part 2 – APM Maturity As You’ve Probably Never Seen It Before and have an idea where you and your organization currently are on the maturity scale. To advance to a higher level of maturity you can work on process and people until the cows come home but eventually you are going to want a tool that provides insight your people and processes never will. So that is where I am going to focus the rest of this series while touching on the people and process aspect throughout.

If you have decided you need or want to buy a new software tool here is my tried and proven method for making it happen. Just to make things a little more interesting each step in the process is a song title that relates somehow and that I actually like. So feel free to comment on the blog post and my taste in music if you feel like it.

Throughout this blog post I will share some key lessons learned from my own experience dealing with software vendors. This information will be highlighted in bold red text so it is easier to pick out.

It Hurts So Good – John Cougar

Nobody will agree to spend money on a tool unless there is some problem putting the hurt on your business (lost revenue, productivity impact, customer satisfaction, etc…). Find and document a tangible problem. Preferably an issue with a business/mission critical application like your e-commerce platform, online trading, payment gateway, risk calculation, settlement system, etc… Find some application or service that is impacting your business in a meaningful way due to poor performance and/or downtime and document the following:

  • Number of issues and severity level
  • Mean Time To Repair (MTTR – usually the average amount of time from first impact to problem resolution)
  • Quantifiable measure of impact on business (dollars lost per minute, potential customers lost, trades lost per minute, etc…)
  • Average number of employees involved in troubleshooting each issue
  • Root cause of each incident

You will use this data in your evaluation document and your business justification down the road.

The World I Know – Collective Soul

“So I walk up on high / And I step to the edge / To see my world below” If you haven’t already done it, you need to take inventory of what you already own and document your findings. You will use this information for years to come as long as you keep it up to date.

  • What tools exist and what category should they be put in? (Database Monitoring, Network Monitoring, OS Monitoring, Desktop Monitoring, etc…)
  • How many licenses do we have and are the current?
  • What are they good at?
  • What are they not good at?
  • What would be classified as an APM tool?
  • If I already have an APM tool why is it not being used properly?
  • Put labels on your existing tools and understand what they do!

Down in a Hole – Alice In Chains

Now that you have the overall landscape of your monitoring ecosystem laid out you need to see if there are any gaping holes. AppDynamics is an APM company so we suggest you compare your existing tools to the Gartner definition of APM to see what you might be missing. Here it is paraphrased in my own words:

  • End User Experience Monitoring: Measuring the response time of your application all the way to the end user. It’s not good enough to just understand how fast your application runs within the confines of the data center(s).
  • Application Topology Mapping: Automatic detection and display of all components involved in the delivery of your application. You need to know what application components are in use at any given time, but especially when there is an issue impacting your users.
  • Business Transaction Profiling: Detecting and measuring the response time of all application component activity initiated by a single user request. This is not the same as measuring the response time of a web page!!!
  • Deep Application Diagnostics: Detecting and measuring the run time code execution within your application containers. If your current or prospective solution does not load into the application container you will NOT have this important capability.
  • Analytics: Intelligence applied to data which provides you with actionable information. This is not the same as reporting and analytics can (and should) be a key differentiator between competing solutions.

You can do this same type of gap analysis for other types of monitoring but you will need to figure out the main aspects of each type for yourself (sorry).

So What’cha Want – The Beastie Boys

So lets assume that you need an APM solution to fill that large void in your monitoring capabilities and to solve that pesky problem which has been lingering for the past 6 months. You know which problem I’m referring to, it’s the one that crops up for a few hours every other week, it wreaks havoc on your business, then it magically disappears after half of your IT staff is on a massive conference call trying to figure out what’s going on. It’s the problem that your boss has to answer for in the daily update calls and can never explain. It’s the problem that will eventually get someone fired or “re-organized” and if you can fix it you will be a hero or a rockstar (you get to choose which term you prefer since you fixed the problem).

In order to pick the right APM solution (picking the wrong one can turn that rockstar potential completely upside down) you need to develop a method for comparing different solutions. First you need to narrow down the crowded list of vendors to a group of 2 or 3 at most to do a Proof Of Concept (POC). This initial narrowing of the field is usually done through feature comparisons (vendor websites), references from people you know, phone calls with vendors, phone calls with analysts (Gartner, Forrester, etc…), crystal balls, voodoo rituals, and possibly animal sacrifice.

Use your favorite spreadsheet program (I always wonder how many people don’t actually use Excel at work) and create a matrix with all of the products you might be interested in (AppDynamics should be first on the list, wink, wink) and compare each product to the level of support they have for each of your requirements. Your requirements at this point should be pretty generic as the detailed requirements are best suited for the POC phase. Here are some requirements to get you started:

  • Automatic detection, naming, and monitoring of Business Transactions
  • Automatic discovery and deep instrumentation of application code
  • End user experience monitoring
  • Analytics based alerting
  • Automatic discovery and display of my application topology
  • Support for my application technologies
  • Support for my application architecture (cloud, monolithic, distributed, etc…)
  • Open-ness of vendor (did they skirt around my questions?, did they talk in circles?)
  • Many more requirements you should add…

One you have this matrix built it should be easy to narrow your choices (hopefully AppDynamics made the short list, wink, wink).

One piece of advice before moving along to the POC requirements section… Be very explicit and detailed with your questions as they apply to your environment. If you get a partial answer from a vendor or a response that is not quite what you are looking for make sure you dig deeper right away to figure out if they are blowing smoke or not. If they keep talking in circle you can be pretty sure they can’t really do what you are asking.

Little Lies – Fleetwood Mac

No, this is not the point where I tell you to start making stuff up so you can get your software purchased. This is the part where I warn you that vendors can get very “creative” with their marketing. Some vendors are worse about this than others but it can be very difficulty to wade through the enormous amounts of BS that are splattered across many vendors websites.

Remember this key principle when dealing with all vendors … Don’t trust anything a vendor tells you, make them show you in a live demo!!!

I’m not saying that vendors are evil liars, but they will give you their best answer to your questions and it might not align with the intent of your question. This has happened to me many times before and I learned the hard way that although a vendors answer was technically true, the answer was far from reality when compared with the intent of my question.

And now back to our regularly scheduled broadcast.

3 is the Magic Number – De La Soul

The POC demands it own set of much more detailed requirements. This is the time to really look under the covers at a product and see what it can do versus what you have already been told. Again, using your favorite spreadsheet tool create a new sheet for each tool in the POC. I prefer to use a weighting and grading scale to help differentiate between tools.

  • Weighting: Some requirements will be more important to you than others. I use a Low, Medium, and High scale with associated values of 1, 2, and 3. This is your multiplier for the grade you give each requirement
  • Grading: Some tools have better support for a requirement than others. I use a grading scale of None, Poor, Adequate, and Excellent with associated values of 0, 1, 2, and 3.

I also like to break up the POC requirements into categories. This helps keep me organized, ensures I don’t miss testing something on my list, and helps me write the analysis document at the end of the POC. Some examples of categories and requirements are shown below.

  • Authentication and Authorization
    • Supports Microsoft AD
    • Granular Role Based Permission System
  • User Interface
    • Web based user interface compatible with Internet Explorer 8+
    • Displays application topology without administrator or user configuration
  • Deep Application Diagnostics
    • Automatically discovers and instruments custom code
    • Automatically traces complete call stack when performance is abnormally poor
    • Automated intelligence to ensure instrumentation does not use excessive overhead

Your list should be much longer and more detailed. This requirements list is the basis of the POC and all follow up documentation so make sure it is thorough and not slanted towards a particular vendor. Think of it as your Christmas list when you were a kid, don’t be afraid to ask for things that might seem impossible but that could be really useful.

Another key lesson learned coming your way… Don’t let the vendor control the POC. You define the environment (Dev, Test, and even Prod if it can be done safely), you do the installation, you do the configuration, you do everything related to the POC. You are the one who has to use the tool after you buy it so be sure to personally do everything during the POC.

Be sure you provide the same playing field for each vendor so that your results are really comparable. Having a successful POC using a team of 5 vendor engineers versus another successful POC using just 1 engineer is comparing apples and oranges.

We Are the Champions – Queen

After you wrap up all of your POCs you should have enough data to pick a winner. Hopefully you built your spreadsheets so that they automatically add up the numbers related to all of the requirements. You will have a statistical winner based purely upon you spreadsheet data and that usually aligns with the overall feeling you have after the POC is complete but sometimes it might not. You may have a vendor/product that is statistically the winner but your gut is telling you to choose a different vendor. In this case you need to figure out exactly why you feel this way. You cannot justify vendor selection based upon a gut instinct with no explanation. Maybe one vendor was just a royal pain to deal with, maybe the solution worked well but was agonizingly painful to deploy. The key here is being able to express why your instinct is pushing you a certain direction and quantify the potential impact. Something similar to the following statement can be used as justification of your position:

“Even though Vendor X Product statistically scored highest in the evaluation there is one overriding factor that prohibits selecting them as the overall winner. Deployment and configuration of Vendor X Product is difficult and time consuming. Based upon the observed deployment and configuration time of 2 weeks for 1 application during the POC it would take approximately 19 years to configure monitoring for the 500 applications which are in scope. Deploying Vendor X Product does not make sense in our environment.”

The information you have been building throughout this entire process should be used to create an overall evaluation document. This document should have the following information at a minimum:

  • Description of problem
  • Description of proposed solution
  • Vendors/Products evaluated
  • Evaluation Criterial (Requirements)
  • Evaluation Results
  • Recommendation
  • Next steps

It can also be helpful to create a short (3–10 pages) presentation to accompany the evaluation document which you can use to brief management on your findings. This presentation should contain only the most important facts since you have all the detail anyone should ever want in the full evaluation document.

Another important document you can create is the business justification. The business justification cuts out all the technical details related to the product you want to purchase and gets right down to the economics of the matter. I am not going to dive deep into how to write a business justification but to help you get started you should make sure you get a ROI (Return On Investment) calculator from each vendor that participates in your POC. Vendors want to help you buy their solution and have a wealth of information available to help you build your business justification so just ask them for help if you need it. Just make sure that everything in the business justification is factually based and relevant to your business.

Lastly it is really helpful to have broad support for your initiative. Seek out people across your organization that will support your recommendation of product or who will validate the problem that you are trying to solve. If you have full support of an Application Owner whose business is being directly impacted this greatly increases your chances of success.

If you read this entire blog post please accept my gratitude! I know it was a long post but it’s a huge topic to cover. Hopefully you picked up some good information and will return for my next post about deploying the product you just worked so hard to get in the door. As always, your comments are welcome. I’d love to hear your tips for getting new solutions approved or any war stories from your vendor evaluations.

Read the original blog entry...

More Stories By Jyoti Bansal

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@ThingsExpo Stories
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
China Unicom exhibit at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE FDD, TD-LTE), fixed-line broadband, ICT, data communica...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and attent...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud enviro...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...