Welcome!

Containers Expo Blog Authors: Gordon Haff, Liz McMillan, Pat Romanski, Ken Schwaber, Elizabeth White

News Feed Item

TOA Technologies hilft deutschen Unternehmen mit bewährten Lösungen für den Außendienst bei der Verbesserung ihres Kundenservices

-- Einer der Weltmarktführer im Bereich Außendienst-Lösungen tritt dem KVD (Kundendienst-Verband Deutschland) bei und präsentierte auf der Service World 2012 fortschrittliche mobile Technologien für Mitarbeiter zur Verbesserung des Kundenerlebnisses

MÜNCHEN, 12. November 2012 /PRNewswire/ -- Verbraucher auf der ganzen Welt fordern besseren Kundendienst. Entsprechend implementieren Unternehmen, vor allem solche mit Außendienst-Mitarbeitern, CRM-Technologien (Kundenbeziehungsmanagement, engl. Customer Relationship Management), in welchen man sowohl fortschrittliche mobile und soziale Funktionalitäten nutzt als auch auf moderne Cloud-Funktionalitäten zurückgreift, um eine größere Kundenzufriedenheit zu gewährleisten. Insbesondere Service-Unternehmen suchen nach Außendienst-Managementlösungenzur Gewährleistung einer sinnvollen und proaktiven Interaktion mit dem Kunden – und zwar während des gesamten Terminprozeses, von der ersten Anfrage des Kunden bis zum ersten persönlichen Treffen.

(Logo: http://photos.prnewswire.com/prnh/20120829/CL64852LOGO )

Das im Gartner Magic Quadrant for Field Service Management 2012 als einer der Marktführer bezeichnete Unternehmen TOA Technologies bietet seine einzigartig intelligente und hoch entwickelte Technologie als neues Mitglied des KVD auch in der DACH-Region an. Darüber hinaus präsentierte TOA seine Außendienst-Managementlösungen auf der vom 8.-9. November in München im Rahmen des Service Congress 2012 stattgefundenen  Service World 2012.

TOAs Zielsetzung, globale Unternehmen dabei zu unterstützen, ihre Kunden zu Markenbotschaftern zu machen, passt zum Ziel des KVD, „Best Practices" im Kundendienst-Management durch Veranstaltungen wie die Service World 2012 in der DACH-Region zu etablieren. Unternehmen weltweit können in hohem Maße davon profitieren, während des gesamten Serviceprozesses mit den Kunden in Kontakt zu stehen. Das effiziente Management mobiler Mitarbeiter ist ein kritischer Bestandteil dieses Prozesses.

Außendienst-Mitarbeiter fungieren als das menschliche Gesicht eines Unternehmens. Da sie den Kunden persönlich treffen, sind sie der Dreh- und Angelpunkt bei der Interaktion zwischen Unternehmen und Kunden. Wenn Kunden das Gefühl haben, dass Unternehmen verantwortungsvoll mit ihrer Zeit umgehen, sie wertschätzen und im Außendienst effektiv kommunizieren, führt dies zu zufriedenen und treuen Kunden.

TOA Technologies tritt dem KVD als Teil der globalen Gemeinschaft bei, um bessere Geschäfte durch mehr Transparenz und kollaborativen Kundendienst zu fördern. Der KVD ist der größte und wichtigste Berufsverband in Europa und unterstützt mehr als 1.600 branchenführende Unternehmen im Bereich Kundendienst in Deutschland. Die vom KVD organisierte Service World 2012 ist eine der wichtigsten Kundendienst-Messen in Deutschland, auf der die größten Dienstleister der DACH-Region vertreten sind. Das diesjährige Thema war „Die Service-Strategien im Jahr 2020" mit einem Schwerpunkt darauf, wie die Cloud, neue soziale Medien, mobile Geräte, GPS und andere Technologien die Servicelandschaft verändern.

Als Mitglied des KVD wird TOA Technologies sich damit befassen, wie die Konvergenz aus mobiler, sozialer, Cloud und kontextbezogene Verarbeitung die Zukunft des Außendiensts verändern wird. Als Aussteller auf der Service World 2012 hat das Unternehmen verdeutlicht, wie Organisationen von diesen technologischen Fortschritten profitieren können, indem sie das Außendienst-Management als Instrument nutzen, ihre Kundenbeziehungen zu stärken.

Für weitere Informationen zu TOA Technologies und seinen bewährten Lösungen für ein besseres Kundenerlebnis und Außendienst-Management, besuchen Sie http://www.toatech.com.

Über TOA Technologies

TOA Technologies ist der führende Anbieter von Anwendungen für das Management von Personal im Außendienst und mobilen Mitarbeitern. TOAs patentierte Plattform ETAdirect verbessert den Kundendienst, reduziert gleichzeitig die Betriebskosten und liefert einen unmittelbaren und dauerhaften Return on Investment. Als branchenweit einzige umfassende On-Demand-Lösung verwendet ETAdirect eine zeitbasierte Mustererkennung und vorausschauende Analysen für die fortschrittlichste und genaueste Außendienst-Managementanwendung auf dem Markt. ETAdirect reduziert die Wartezeiten für die Kunden und steigert die Effizienz der Außendienstmitarbeiter. TOAs Lösungen sind Cloud-basiert, schnell verfügbar, vielseitig konfigurierbar und einfach in bestehende CRM-, ERP- und anderen Systeme integrierbar.

ETAdirect ist auf vier Kontinentenals Managementsystem für mobile Mitarbeiter für einige der bekanntesten Marken der Welt in den Branchen Sat/Kabel/Breitband, Telekommunikation, Versorger, Versicherung, Haushalts-Dienstleistungen und Einzelhandel im Einsatz. Das im Gartner Magic Quadrant for Field Service Management 2012  als einer der Marktführer bezeichnete Unternehmen TOA Technologies hat seinen Hauptsitz in den USA und unterhält Niederlassungen in Europa, Lateinamerika und Australasien.

Pressekontakt
Kayleigh Fitch
+1 216 902 8547
[email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal ...
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, John Jelinek IV, a web developer at Linux Academy, will discuss why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers...
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Providing secure, mobile access to sensitive data sets is a critical element in realizing the full potential of cloud computing. However, large data caches remain inaccessible to edge devices for reasons of security, size, format or limited viewing capabilities. Medical imaging, computer aided design and seismic interpretation are just a few examples of industries facing this challenge. Rather than fighting for incremental gains by pulling these datasets to edge devices, we need to embrace the i...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walked through how Octob...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and E...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...