Welcome!

Containers Expo Blog Authors: Pat Romanski, Flint Brenton, Elizabeth White, Anders Wallgren, Liz McMillan

News Feed Item

Oracle Announces Availability of Oracle Knowledge 8.5

Oracle's Most Comprehensive Knowledge Management Release Helps Organizations Deliver the Right Answers at the Right Time to Agents and Customers

REDWOOD SHORES, CA -- (Marketwire) -- 11/15/12 -- Oracle (NASDAQ: ORCL)

News Facts

  • Continuing its commitment to helping organizations deliver best-in-class customer experiences by tapping into enterprise data, Oracle today announced Oracle Knowledge 8.5, the industry-leading knowledge management software that supports web self-service, agent-assisted service and customer communities.
  • Oracle Knowledge 8.5 is the most comprehensive release since the acquisition of Inquira in October 2011. It introduces significant product enhancements, improved analytics and advances in both performance and scalability.
  • Organizations today understand the imperative to deliver consistent, high-quality customer service and support across channels. Additionally, organizations recognize the need for intelligence to assist in this process. Oracle Knowledge 8.5 proactively delivers relevant, contextual knowledge at the point of interaction to agents, knowledge workers, and customers -- helping increase customer loyalty and reduce costs.
  • By enabling searches across a wide variety of sources, Oracle Knowledge 8.5 amplifies access to knowledge once hidden in the myriad systems, applications and databases used to store enterprise content.

New Capabilities

  • AnswerFlow for Guided Navigation & Answer Delivery: Oracle Knowledge 8.5 introduces AnswerFlow, a new application for guided troubleshooting and answer delivery, designed to improve efficiency, lower service costs and provide personalized customer service experiences.
  • Enhanced Knowledge Analytics: Standardized on Oracle's Business Intelligence Enterprise Edition, the industry leading business intelligence suite, Oracle Knowledge 8.5 provides robust analytics functionality that can be tailored to meet unique business needs for different user roles.
  • Actionable Knowledge Analytics Dashboards: Out-of-the-box dashboards that provide targeted, actionable insights that empower optimized search and content creation in order to meaningfully reduce the effort to find the right information.
  • Enhanced Language Support: With the enhanced multilingual capabilities available in Oracle Knowledge 8.5, including Natural Language Search support for 16 Languages and Enhanced Keyword Search for most other authoring languages, businesses can rapidly expand global footprints and reach new customers while at the same time reducing the costs of doing so.
  • Enhanced Multi-lingual Industry Support: Oracle Knowledge 8.5 delivers enhanced out-of-the-box industry ontologies covering 14 languages for the High-Tech, Communications, Financial Services, Insurance and Automotive industries as well as customer help ontology for industry-specific intent-based search.
  • Expanded Language Model for Global Customers: The new 3-level language model "Global - Language - Locale" within Oracle Knowledge 8.5 provides simplification, automation and an improved search experience for organizations with a global footprint.
  • Improved iConnect Functionality: Oracle Knowledge 8.5 delivers enhanced iConnect for better usability and performance. This specialized knowledge application proactively delivers contextualized knowledge directly into CRM applications, allowing front-line employees to reduce the effort to serve customers.
  • Platform & Technology Standardization: Oracle Knowledge 8.5 has been certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, reducing cost and complexity for customers to manage assets across platforms.

Oracle Knowledge 8.5 provides the following additional benefits:

  • The Natural Language Search and Contextual Answer Delivery capabilities in Oracle Knowledge 8.5 understand the true intent of each inquiry, helping to deliver the best possible answers to customers quickly and efficiently.
  • Significant improvements in scaling and performance capabilities offered with this latest release help organizations to lower administration and operating expenses.
  • Powerful content acquisition support across multiple, disparate sources offers eased insight into what knowledge is created and helps to make knowledge creation an integral part of the service request process.

Supporting Quote
"Every day, the world's leading brands rely on Oracle Knowledge to delight the customer and make sales and support teams more efficient and productive through unified knowledge. The introduction of Oracle Knowledge 8.5 creates new opportunities for organizations to efficiently harness their content to empower their customers and frontline employees," said David Vap, Group Vice President Products, Oracle. "We have made significant development investments since our acquisition of Inquira, and we are now very proud to announce the availability of these efforts with the release of Oracle Knowledge 8.5, making it easier for organizations to gain differentiated advantage at a significantly lower total cost of ownership."

Supporting Resources

Oracle CX on Social Media

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ: ORCL), visit www.oracle.com.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact Info
Christine Randle
Oracle
+1.571.455.0415
Email Contact

Aaron Wessels
Blanc & Otus
+1.415.378.8090
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
Digital payments using wearable devices such as smart watches, fitness trackers, and payment wristbands are an increasing area of focus for industry participants, and consumer acceptance from early trials and deployments has encouraged some of the biggest names in technology and banking to continue their push to drive growth in this nascent market. Wearable payment systems may utilize near field communication (NFC), radio frequency identification (RFID), or quick response (QR) codes and barcodes...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
The IoT has the potential to create a renaissance of manufacturing in the US and elsewhere. In his session at 18th Cloud Expo, Florent Solt, CTO and chief architect of Netvibes, will discuss how the expected exponential increase in the amount of data that will be processed, transported, stored, and accessed means there will be a huge demand for smart technologies to deliver it. Florent Solt is the CTO and chief architect of Netvibes. Prior to joining Netvibes in 2007, he co-founded Rift Technol...
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
SYS-CON Events announced today that Stratoscale, the software company developing the next generation data center operating system, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere...
Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified – now it's a component-based well-performing framework. This immersive one-day workshop at 18th Cloud Expo, led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay, will provide you with everything you wanted to know about Angular 2.
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...