Welcome!

Containers Expo Blog Authors: Pat Romanski, PagerDuty Blog, Elizabeth White, Liz McMillan, Yeshim Deniz

Related Topics: Containers Expo Blog, Microservices Expo, Open Source Cloud, @CloudExpo, Apache

Containers Expo Blog: Article

Case Study: Transaction Management Stabilizes Virtual Environments

‘Knowledge is power’ and IT solutions are no exception

For a company like Lafarge, the dispatching of trucks and materials is mission critical. So when the performance of IT applications supporting this function suffers, it's bad for business.

Based in Paris, France, Lafarge is a provider of building materials, with more than $15 billion in annual revenue and 68,000 employees in 64 nations. It specializes in cement, aggregates and concrete. If fleet drivers run into delays in getting these materials to construction sites, deadlines are missed and the fallout can get costly. Yet, after launching a server virtualization project, such concerns surfaced due to a decline in the performance of key applications for dispatch operations.

Ultimately, however, this setback - or at least its resolution - helped pave the way for a better way of doing things: a company-wide, virtualized approach to enterprise resource planning (ERP), with a significant investment in Vblock. Vblock brings together EMC's storage, VMware's virtualization and Cisco's server and networking technology. It makes for rapid deployments with boasts of offering "Private Cloud in a Rack."

This move made sense. The virtualization of ERP can drop project's total cost of ownership by 30 percent, according to the Info-Tech Research Group. And Vblock is emerging as a popular tool for ERP and other purposes. Overall, the business behind Vblock, Virtual Computing Environment Company (VCE), indicates that to-date revenues are on track to reach $3 billion in 2013.

But before Lafarge could take advantage of Vblock, it turned its focus to its virtualized dispatch situation.

Dispatch application performance stumbled after the server virtualization launch. This created an immense challenge for a large enterprise such as Lafarge. Small, simple applications only involve a handful of servers, so manually checking log files and rebooting servers when problems occur is feasible. But complex production applications entail hundreds of discrete nodes. In a large-scale virtual environment, the old-school, manually intense way of reading log files to find the problem simply doesn't work.

With a large mixture of physical and virtual servers, Lafarge's IT leadership realized it had a complicated task on its plate. When Lafarge Enterprise Infrastructure Architect Mariano Deluca was asked about the situation, he said that "despite having multiple tools that supplied specific hardware data and event logs, because our applications are so complex, Lafarge was spending too much time on finding the root cause of an issue."

Not only did the approach to troubleshooting require a large team of experts, it took a long time to figure out the cause of issues, if they could be found at all - which wasn't the case with the dispatch applications.

"To even get started on problem analysis," Deluca continued, "we needed to pull together a large, cross-functional team to review all the data."

That's when they turned to BlueStripe, to bring in a solution to help identify errors that were causing the problem. BlueStripe's FactFinder Transaction Performance & Availability Monitoring Solution tracks business transactions end-to-end across the data center, including virtual and cloud environments, monitoring every transaction, end to end, to maximize performance and availability management capabilities.

Once FactFinder was put in play, Lafarge quickly identified what was so unclear before: the transaction slowdowns were occurring only with newly deployed virtual servers, as opposed to the older physical servers that were converted to virtual. BlueStripe quickly ruled out typical errors for these kinds of issues and identified an obscure configuration oversight. In a few hours, Lafarge was able to isolate the root cause and take corrective action, solving a problem that had been going on for weeks.

"With FactFinder, we can get to the root cause of issues quickly just using resources within operations," said Deluca. "Then, we can easily push out the needed remediation for fast resolution."

Now that Lafarge's ERP system is on Vblock, they use FactFinder to monitor transaction and application performance. Throughout the application life cycle, FactFinder monitors live user/applications transactions and certifies application upgrades/deployments, as well as the Vblock infrastructure.

To get the full potential out of IT investments, IT Operations teams must understand how transactions, applications and infrastructure are connected. One way to think about it is being able to follow a transaction across the infrastructure to the slow component, then drilling down the application server stack to understand what caused the problem. As proven out by successes at Raymond James, Husqvarna, and Jackson Hewitt, this simple concept can be applied to any application in any part of the application life cycle to help deliver better performing applications, avoid surprise outages, and improve overall availability.

With full transaction visibility and a methodical way to use it, Lafarge is able to monitor all their applications in diverse technological environments, and the IT Operations team can now take control of the systems they manage. After all, "Knowledge is power", and IT solutions are no exception.

More Stories By Vic Nyman

Vic Nyman is the co-founder and COO of BlueStripe Software. He has over 20 years of experience in systems management and APM and has held leadership positions at Wily Technology, IBM Tivoli and Relicore/Symantec.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
The Internet giants are fully embracing AI. All the services they offer to their customers are aimed at drawing a map of the world with the data they get. The AIs from these companies are used to build disruptive approaches that cannot be used by established enterprises, which are threatened by these disruptions. However, most leaders underestimate the effect this will have on their businesses. In his session at 21st Cloud Expo, Rene Buest, Director Market Research & Technology Evangelism at Ara...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, will introduce two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a mu...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
Mobile device usage has increased exponentially during the past several years, as consumers rely on handhelds for everything from news and weather to banking and purchases. What can we expect in the next few years? The way in which we interact with our devices will fundamentally change, as businesses leverage Artificial Intelligence. We already see this taking shape as businesses leverage AI for cost savings and customer responsiveness. This trend will continue, as AI is used for more sophistica...
"When we talk about cloud without compromise what we're talking about is that when people think about 'I need the flexibility of the cloud' - it's the ability to create applications and run them in a cloud environment that's far more flexible,” explained Matthew Finnie, CTO of Interoute, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that SourceForge has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SourceForge is the largest, most trusted destination for Open Source Software development, collaboration, discovery and download on the web serving over 32 million viewers, 150 million downloads and over 460,000 active development projects each and every month.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Nihon Micron will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Nihon Micron Co., Ltd. strives for technological innovation to establish high-density, high-precision processing technology for providing printed circuit board and metal mount RFID tags used for communication devices. For more inf...
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http:...
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
SYS-CON Events announced today that Mobile Create USA will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Mobile Create USA Inc. is an MVNO-based business model that uses portable communication devices and cellular-based infrastructure in the development, sales, operation and mobile communications systems incorporating GPS capabi...
SYS-CON Events announced today that Keisoku Research Consultant Co. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Keisoku Research Consultant, Co. offers research and consulting in a wide range of civil engineering-related fields from information construction to preservation of cultural properties. For more information, vi...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that Daiya Industry will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Daiya Industry specializes in orthotic support systems and assistive devices with pneumatic artificial muscles in order to contribute to an extended healthy life expectancy. For more information, please visit https://www.daiyak...
SYS-CON Events announced today that Fusic will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Fusic Co. provides mocks as virtual IoT devices. You can customize mocks, and get any amount of data at any time in your test. For more information, visit https://fusic.co.jp/english/.
SYS-CON Events announced today that Interface Corporation will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Interface Corporation is a company developing, manufacturing and marketing high quality and wide variety of industrial computers and interface modules such as PCIs and PCI express. For more information, visit http://www.i...
Elon Musk is among the notable industry figures who worries about the power of AI to destroy rather than help society. Mark Zuckerberg, on the other hand, embraces all that is going on. AI is most powerful when deployed across the vast networks being built for Internets of Things in the manufacturing, transportation and logistics, retail, healthcare, government and other sectors. Is AI transforming IoT for the good or the bad? Do we need to worry about its potential destructive power? Or will we...
SYS-CON Events announced today that Enroute Lab will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enroute Lab is an industrial design, research and development company of unmanned robotic vehicle system. For more information, please visit http://elab.co.jp/.
In his session at @ThingsExpo, Greg Gorman is the Director, IoT Developer Ecosystem, Watson IoT, will provide a short tutorial on Node-RED, a Node.js-based programming tool for wiring together hardware devices, APIs and online services in new and interesting ways. It provides a browser-based editor that makes it easy to wire together flows using a wide range of nodes in the palette that can be deployed to its runtime in a single-click. There is a large library of contributed nodes that help so...
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...