Click here to close now.


Containers Expo Blog Authors: Liz McMillan, Elizabeth White, Derek Weeks, PagerDuty Blog, Dana Gardner

Related Topics: Containers Expo Blog, Microservices Expo, Open Source Cloud, @CloudExpo, Apache

Containers Expo Blog: Article

Case Study: Transaction Management Stabilizes Virtual Environments

‘Knowledge is power’ and IT solutions are no exception

For a company like Lafarge, the dispatching of trucks and materials is mission critical. So when the performance of IT applications supporting this function suffers, it's bad for business.

Based in Paris, France, Lafarge is a provider of building materials, with more than $15 billion in annual revenue and 68,000 employees in 64 nations. It specializes in cement, aggregates and concrete. If fleet drivers run into delays in getting these materials to construction sites, deadlines are missed and the fallout can get costly. Yet, after launching a server virtualization project, such concerns surfaced due to a decline in the performance of key applications for dispatch operations.

Ultimately, however, this setback - or at least its resolution - helped pave the way for a better way of doing things: a company-wide, virtualized approach to enterprise resource planning (ERP), with a significant investment in Vblock. Vblock brings together EMC's storage, VMware's virtualization and Cisco's server and networking technology. It makes for rapid deployments with boasts of offering "Private Cloud in a Rack."

This move made sense. The virtualization of ERP can drop project's total cost of ownership by 30 percent, according to the Info-Tech Research Group. And Vblock is emerging as a popular tool for ERP and other purposes. Overall, the business behind Vblock, Virtual Computing Environment Company (VCE), indicates that to-date revenues are on track to reach $3 billion in 2013.

But before Lafarge could take advantage of Vblock, it turned its focus to its virtualized dispatch situation.

Dispatch application performance stumbled after the server virtualization launch. This created an immense challenge for a large enterprise such as Lafarge. Small, simple applications only involve a handful of servers, so manually checking log files and rebooting servers when problems occur is feasible. But complex production applications entail hundreds of discrete nodes. In a large-scale virtual environment, the old-school, manually intense way of reading log files to find the problem simply doesn't work.

With a large mixture of physical and virtual servers, Lafarge's IT leadership realized it had a complicated task on its plate. When Lafarge Enterprise Infrastructure Architect Mariano Deluca was asked about the situation, he said that "despite having multiple tools that supplied specific hardware data and event logs, because our applications are so complex, Lafarge was spending too much time on finding the root cause of an issue."

Not only did the approach to troubleshooting require a large team of experts, it took a long time to figure out the cause of issues, if they could be found at all - which wasn't the case with the dispatch applications.

"To even get started on problem analysis," Deluca continued, "we needed to pull together a large, cross-functional team to review all the data."

That's when they turned to BlueStripe, to bring in a solution to help identify errors that were causing the problem. BlueStripe's FactFinder Transaction Performance & Availability Monitoring Solution tracks business transactions end-to-end across the data center, including virtual and cloud environments, monitoring every transaction, end to end, to maximize performance and availability management capabilities.

Once FactFinder was put in play, Lafarge quickly identified what was so unclear before: the transaction slowdowns were occurring only with newly deployed virtual servers, as opposed to the older physical servers that were converted to virtual. BlueStripe quickly ruled out typical errors for these kinds of issues and identified an obscure configuration oversight. In a few hours, Lafarge was able to isolate the root cause and take corrective action, solving a problem that had been going on for weeks.

"With FactFinder, we can get to the root cause of issues quickly just using resources within operations," said Deluca. "Then, we can easily push out the needed remediation for fast resolution."

Now that Lafarge's ERP system is on Vblock, they use FactFinder to monitor transaction and application performance. Throughout the application life cycle, FactFinder monitors live user/applications transactions and certifies application upgrades/deployments, as well as the Vblock infrastructure.

To get the full potential out of IT investments, IT Operations teams must understand how transactions, applications and infrastructure are connected. One way to think about it is being able to follow a transaction across the infrastructure to the slow component, then drilling down the application server stack to understand what caused the problem. As proven out by successes at Raymond James, Husqvarna, and Jackson Hewitt, this simple concept can be applied to any application in any part of the application life cycle to help deliver better performing applications, avoid surprise outages, and improve overall availability.

With full transaction visibility and a methodical way to use it, Lafarge is able to monitor all their applications in diverse technological environments, and the IT Operations team can now take control of the systems they manage. After all, "Knowledge is power", and IT solutions are no exception.

More Stories By Vic Nyman

Vic Nyman is the co-founder and COO of BlueStripe Software. He has over 20 years of experience in systems management and APM and has held leadership positions at Wily Technology, IBM Tivoli and Relicore/Symantec.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.

@ThingsExpo Stories
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and technology requirements that will drive the Internet of Things from hype to reality.
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessions, I wanted to share some of my observations on emerging trends. As cyber security serves as a fou...
Continuous processes around the development and deployment of applications are both impacted by -- and a benefit to -- the Internet of Things trend. To help better understand the relationship between DevOps and a plethora of new end-devices and data please welcome Gary Gruver, consultant, author and a former IT executive who has led many large-scale IT transformation projects, and John Jeremiah, Technology Evangelist at Hewlett Packard Enterprise (HPE), on Twitter at @j_jeremiah. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now all corporate assets – people, objects, and spaces – can share information about themselves and thei...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound effect on the world, and what should we expect to see over the next couple of years.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, wil...
PubNub has announced the release of BLOCKS, a set of customizable microservices that give developers a simple way to add code and deploy features for realtime apps.PubNub BLOCKS executes business logic directly on the data streaming through PubNub’s network without splitting it off to an intermediary server controlled by the customer. This revolutionary approach streamlines app development, reduces endpoint-to-endpoint latency, and allows apps to better leverage the enormous scalability of PubNub’s Data Stream Network.
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true change and transformation possible.
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" in this scenario: microservice A (releases daily) depends on a couple of additions to backend B (re...
I recently attended and was a speaker at the 4th International Internet of @ThingsExpo at the Santa Clara Convention Center. I also had the opportunity to attend this event last year and I wrote a blog from that show talking about how the “Enterprise Impact of IoT” was a key theme of last year’s show. I was curious to see if the same theme would still resonate 365 days later and what, if any, changes I would see in the content presented.
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Ben Perlmutter, a Sales Engineer with IBM Cloudant, demonstrated techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user experience, both offline and online. The focus of this talk was on IBM Cloudant, Apache CouchDB, and ...
Container technology is shaping the future of DevOps and it’s also changing the way organizations think about application development. With the rise of mobile applications in the enterprise, businesses are abandoning year-long development cycles and embracing technologies that enable rapid development and continuous deployment of apps. In his session at DevOps Summit, Kurt Collins, Developer Evangelist at, examined how Docker has evolved into a highly effective tool for application delivery by allowing increasingly popular Mobile Backend-as-a-Service (mBaaS) platforms to quickly crea...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound cha...
Internet of @ThingsExpo, taking place June 7-9, 2016 at Javits Center, New York City and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
The cloud. Like a comic book superhero, there seems to be no problem it can’t fix or cost it can’t slash. Yet making the transition is not always easy and production environments are still largely on premise. Taking some practical and sensible steps to reduce risk can also help provide a basis for a successful cloud transition. A plethora of surveys from the likes of IDG and Gartner show that more than 70 percent of enterprises have deployed at least one or more cloud application or workload. Yet a closer inspection at the data reveals less than half of these cloud projects involve production...
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical to maintaining positive ROI. Raxak Protect is an automated security compliance SaaS platform and ma...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content. Join @ThingsExpo conference chair Roger Strukhoff (@IoT2040), June 7-9, 2016 in New York City, for three days of intense 'Internet of Things' discussion and focus, including Big Data's indespensable role in IoT, Smart Grids and Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) IoT's use in Vertical Markets.
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, explored the IoT cloud-based platform technologies driving this change including privacy controls, data transparency and integration of real time context with p...