Welcome!

Containers Expo Blog Authors: Liz McMillan, Pat Romanski, Yeshim Deniz, Elizabeth White, Zakia Bouachraoui

News Feed Item

Moxie Software Announces New Solution for Healthcare Industry

Moxie Software, Inc., the leading provider of customer-centric enterprise social software, today announced a new solution designed for the healthcare industry. The solution enables healthcare insurance providers to manage increasing member activity related to the Affordable Care Act while delivering great customer care.

Spaces by Moxie™ for Healthcare:

Spaces by Moxie gives healthcare insurance providers an intuitive, modular framework to help them with customer care activities. Specifically, it provides customer communication channels including email, chat, cobrowse and social media as well as support for web self-service and knowledgebase.

Exclusive for the healthcare industry, Moxie Software has designed knowledgebase offerings featuring additional customer communication channels as add-on solutions to its standard Knowledge Spaces™ package. Moxie’s starter kit for healthcare insurance providers consists of:

  • Knowledge Spaces for Customer Care Representatives - arm agents with the most current policies and procedures.
    • Agents are able to quickly and accurately respond to customers’ requests by accessing a knowledgebase that includes articles and information from external online sources such as web files and SharePoint.
  • Web Self Service Spaces - provide customers with accurate answers via an online self-service experience.
    • Customers can self-service via the website to find answers to questions with guided search, which is available to provide assistance as a customer works through complex questions.

Both of these new offerings are available to healthcare insurance providers as cloud and on-premise solutions. The cloud and on-premises solutions for each offering respectively include:

  • Cloud-based
    • Remote search bundle for website, file system, SharePoint and other databases.
    • 1,000 Articles including 10 authors and users.
    • Four portals supporting 50,000 monthly visits.
    • Maintenance, support, base implementation and training.
  • On-premise
    • Includes all of the above, plus:
    • One non-production server license for development and test.
    • First year maintenance.

Spaces by Moxie has been adopted by many of the world’s largest financial and retail institutions, and Moxie is now paving the way for the deployment of leading knowledgebase and customer communication solutions in the healthcare industry. Moxie Software currently works with mid-sized and large healthcare institutions, including Advanced MD Software, Advocate Health Care, Humana, Southern Cross Healthcare, Johns Hopkins Medicine’s Armstrong Institute for Patient Safety and Quality, and Methodist Healthcare, among others.

Additional details about the Spaces by Moxie for healthcare can be found here: http://www.moxiesoft.com/solutions/healthcare.aspx

Comments about the news and the state of the industry:

“The Affordable Care Act requires a system-wide transition for the healthcare industry in order to meet the new policies of the government,” said Tom Kelly, president and CEO of Moxie Software. “With this change, there is an opportunity for healthcare insurance providers to not only adopt flexible and scalable solutions for customer care, but also to create meaningful customer relationships.”

In the report How Health Insurance Companies Can Leverage CI To Adapt Amid Policy Reform,” issued in February, Forrester Research, Inc. vice president and research director Dave Frankland wrote that “Unfortunately, insurance companies have little knowledge about their digital customers and how to meet their needs. … a director of marketing told us … ‘Insurance companies have no idea as to what is expected of them.’ Health insurers need to create an engaging sales, service, and support website while also building out email, direct mail, and social media campaigns.”

About Moxie Software, Inc.

Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.moxiesoft.com.

Moxie Software, Spaces and Knowledge Spaces, are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...