|By RealWire News Distribution||
|December 11, 2012 08:57 PM EST||
Kcom launches "Workplaces" - A suite of next generation managed communication services
11 December 2012 Kcom, part of the KCOM Group, has launched a new suite of utility based managed communication services, which provides organisations with the opportunity to develop a clear roadmap to transform their customer contact and business collaboration capabilities, whilst overcoming many of the barriers associated with investing in new capital intensive on premise based technology.
The suite of services, called Kcom Workplaces, which enables users to be productive from wherever they are includes contact centre and unified communications capability, and is fully flexible, based around a "per user" utility pricing model. This gives customers the ability to invest in technology based on average usage levels and add additional temporary capacity as and when required around periods of high demand. This flexibility is ideal for companies that have to cope with significant peaks in activity, for example retail organisations during the Christmas period.
"Investing in an in-house solution can be daunting, particularly against the backdrop of tightening of capital investment budgets", says Sally Fuller, Director of Strategic Propositions for Kcom. "Not only do CIOs need to ensure they have the in-house skills to run the service, but they need to know it's resilient enough to cope with peak times of demand. To achieve that service continuity and elasticity has historically resulted in a significant upfront capital investment and protracted on premise deployment time frames and underutilised assets."
Kcom's Workplaces suite provides companies and public sector organisations with the ability to take a phased approach to introducing the new services as it can be implemented in alignment with business requirements and unpredictable spikes in supply v demand. Workplaces suite of services can also be run alongside existing on premised based technology capabilities, allowing for a smooth trouble free transition and enabled clients to maximise the value of their legacy investments.
"Customers we've spoken to recently are really excited about the capability that our Workplaces services can offer them", says Sally. "They are facing pressure to refresh ageing technology which is running out of vendor support and presents risk to the business. They are constrained by decreasing IT capital budgets and have to demonstrate a reduced cost of ownership and rapid return on investment. At the same time, need to show how any investment can deliver a clear link between the functionality they want to offer to customers today and a roadmap to the future."
Sally adds, "For the Board, it's essential that they not only see how technology can transform the way they operate but see how it can save them money in the long run. A CIO won't ever be given money just to be innovative. By doing more with less, IT teams can demonstrate how they drive value within their business; Workplaces is the suite of managed services to help them achieve that."
Kcom Workplaces has been developed in strategic partnership with Cisco utilising their Hosted Collaboration Service technology architecture coupled with Kcom's UK based Data Centres, Managed Service Centre, Service Desk and innovative customer service portal.
In a recent joint webinar with Kcom, Patrick J Romzek, VP of Global Market Development, Collaboration Solutions, at Cisco said: "We're really excited about partnering with Kcom because Workplaces offers the best of both worlds. We believe we can utilise our innovation but more importantly, we're really excited about Kcom's ability to deliver this to the market. Their market coverage, their scaling and operational capabilities are really first class and as a result we think it's the best combination."
Notes to editors
Kcom Workplaces is the first in the UK and one of only four globally to deploy enterprise-grade Contact Centre (Unified Contact Centre Enterprise) as a cloud-based model;
UCaaS (Unified Communications as a Service) and Contact Centres are just the first phase of a strategic, highly innovative roadmap which includes Enterprise Social Software and Bring Your Own Device as part of the Future of Work initiative;
Kcom will maintain the services, meaning that there are extensive cost savings when it comes to not having to manage on-site equipment;
This solution is completely scalable; it can be adjusted to respond to peaks in demand or be downgraded when the need isn't there. It can be consumed as and when you need it.
Download a copy of the Kcom and Gartner Total Cost of Ownership model: The Business Case for Change: UC, Collaboration and Contact as a Service.
For further information, please contact:
Russell Lindsey or Anne-Marie Lavelle, Rocket Communications
t. 08453 370 7024
e. [email protected]
Kcom, part of the KCOM Group PLC, provides communication services for multi-site enterprise and public sector organisations across the UK, and has a well-established reseller channel. As an independent provider of these services, supported by its BT Wholesale partnership, Kcom is able to offer advanced network capability and related added value services, coupled with a flexible approach to delivering a different class of service to its customers.
Its customers include Domino's, Morrisons, British Airways, North Wales Police, Specsavers, City of London, Phones4u, Rosslyn Analytics, Hermes, Windsor Telecom and Diva Telecoms.
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and sim...
Apr. 25, 2015 04:45 AM EDT Reads: 2,011
SYS-CON Events announced today that SafeLogic has been named “Bag Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. SafeLogic provides security products for applications in mobile and server/appliance environments. SafeLogic’s flagship product CryptoComply is a FIPS 140-2 validated cryptographic engine designed to secure data on servers, workstations, appliances, mobile devices, and in the Cloud.
Apr. 25, 2015 04:30 AM EDT Reads: 2,092
The best mobile applications are augmented by dedicated servers, the Internet and Cloud services. Mobile developers should focus on one thing: writing the next socially disruptive viral app. Thanks to the cloud, they can focus on the overall solution, not the underlying plumbing. From iOS to Android and Windows, developers can leverage cloud services to create a common cross-platform backend to persist user settings, app data, broadcast notifications, run jobs, etc. This session provides a high level technical overview of many cloud services available to mobile app developers, includi...
Apr. 25, 2015 04:00 AM EDT Reads: 1,338
BroadSoft on Tuesday announced that it is a recipient of the 2014 Frost & Sullivan Market Leadership Award in the Hosted/Cloud Internet Protocol (IP) Telephony market for Latin America. According to Frost & Sullivan market research, the Latin America (LATAM) hosted/cloud Internet Protocol (IP) telephony market, including integrated unified communications and collaboration (UC&C) applications, is currently experiencing a rapid growth trajectory and is expected to exhibit a tenfold rise in annual revenues in the 2013-2020 period. With more than 600 cloud deployments internationally, BroadSoft w...
Apr. 25, 2015 04:00 AM EDT Reads: 2,346
SYS-CON Events announced today that StorPool Storage will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. StorPool is distributed storage software that allows service providers, enterprises and other cloud builders to run data storage on standard x86 servers, instead of using expensive and inefficient storage arrays (SAN).
Apr. 25, 2015 04:00 AM EDT Reads: 2,218
Temasys has announced senior management additions to its team. Joining are David Holloway as Vice President of Commercial and Nadine Yap as Vice President of Product. Over the past 12 months Temasys has doubled in size as it adds new customers and expands the development of its Skylink platform. Skylink leads the charge to move WebRTC, traditionally seen as a desktop, browser based technology, to become a ubiquitous web communications technology on web and mobile, as well as Internet of Things compatible devices.
Apr. 25, 2015 03:45 AM EDT Reads: 2,283
GENBAND has announced that SageNet is leveraging the Nuvia platform to deliver Unified Communications as a Service (UCaaS) to its large base of retail and enterprise customers. Nuvia’s cloud-based solution provides SageNet’s customers with a full suite of business communications and collaboration tools. Two large national SageNet retail customers have recently signed up to deploy the Nuvia platform and the company will continue to sell the service to new and existing customers. Nuvia’s capabilities include HD voice, video, multimedia messaging, mobility, conferencing, Web collaboration, deskt...
Apr. 25, 2015 03:15 AM EDT Reads: 1,883
VoxImplant has announced full WebRTC support in the newest versions of its Android SDK and iOS SDK. The updated SDKs, which enable audio and video calls on mobile devices, are now compatible with the WebRTC standard to allow any mobile app to communicate with WebRTC-enabled browsers, including Google Chrome, Mozilla Firefox, Opera, and, when available, Microsoft Spartan. The WebRTC-updated SDKs represent VoxImplant's continued leadership in simplifying the development of real-time communications (RTC) services for app developers. VoxImplant (built by Zingaya, the real-time communication servi...
Apr. 25, 2015 02:45 AM EDT Reads: 2,196
SYS-CON Events announced today that Site24x7, the cloud infrastructure monitoring service, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Site24x7 is a cloud infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, servers, mobile websites and custom APIs. The monitoring is done from 50+ locations across the world and from various wireless carriers, thus providing a global perspective of the end-user experience. Site24x7 supports monitoring H...
Apr. 25, 2015 02:30 AM EDT Reads: 2,060
SYS-CON Events announced today that Intelligent Systems Services will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Established in 1994, Intelligent Systems Services Inc. is located near Washington, DC, with representatives and partners nationwide. ISS’s well-established track record is based on the continuous pursuit of excellence in designing, implementing and supporting nationwide clients’ mission-critical systems. ISS has completed many successful projects in Healthcare, Commercial, Manufacturing, ...
Apr. 25, 2015 02:15 AM EDT Reads: 2,784
Sonus Networks introduced the Sonus WebRTC Services Solution, a virtualized Web Real-Time Communications (WebRTC) offer, purpose-built for the Cloud. The WebRTC Services Solution provides signaling from WebRTC-to-WebRTC applications and interworking from WebRTC-to-Session Initiation Protocol (SIP), delivering advanced real-time communications capabilities on mobile applications and on websites, which are accessible via a browser.
Apr. 25, 2015 02:00 AM EDT Reads: 1,973
SYS-CON Events announced today that B2Cloud, a provider of enterprise resource planning software, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. B2cloud develops the software you need. They have the ideal tools to help you work with your clients. B2Cloud’s main solutions include AGIS – ERP, CLOHC, AGIS – Invoice, and IZUM
Apr. 25, 2015 02:00 AM EDT Reads: 3,567
SYS-CON Events announced today that Tufin, the market-leading provider of Security Policy Orchestration Solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. As the market leader of Security Policy Orchestration, Tufin automates and accelerates network configuration changes while maintaining security and compliance. Tufin's award-winning Orchestration Suite™ gives IT organizations the power and agility to enforce security policy across complex, multi-vendor enterprise networks. With more than 1...
Apr. 25, 2015 01:45 AM EDT Reads: 3,596
SYS-CON Events announced today that Cloudian, Inc., the leading provider of hybrid cloud storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cloudian, Inc., is a Foster City, California - based software company specializing in cloud storage software. The main product is Cloudian, an Amazon S3-compliant cloud object storage platform, the bedrock of cloud computing systems, that enables cloud service providers and enterprises to build reliable, affordable and scalable cloud storage solu...
Apr. 25, 2015 01:00 AM EDT Reads: 2,731
“With easy-to-use SDKs for Atmel’s platforms, IoT developers can now reap the benefits of realtime communication, and bypass the security pitfalls and configuration complexities that put IoT deployments at risk,” said Todd Greene, founder & CEO of PubNub. PubNub will team with Atmel at CES 2015 to launch full SDK support for Atmel’s MCU, MPU, and Wireless SoC platforms. Atmel developers now have access to PubNub’s secure Publish/Subscribe messaging with guaranteed ¼ second latencies across PubNub’s 14 global points-of-presence. PubNub delivers secure communication through firewalls, proxy ser...
Apr. 25, 2015 01:00 AM EDT Reads: 3,853
SYS-CON Events announced today that Gridstore™, the leader in hyper-converged infrastructure purpose-built to optimize Microsoft workloads, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Gridstore™ is the leader in hyper-converged infrastructure purpose-built for Microsoft workloads and designed to accelerate applications in virtualized environments. Gridstore’s hyper-converged infrastructure is the industry’s first all flash version of HyperConverged Appliances that include both compute and storag...
Apr. 25, 2015 12:45 AM EDT Reads: 4,642
SYS-CON Events announced today that IDenticard will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. IDenticard™ is the security division of Brady Corp (NYSE: BRC), a $1.5 billion manufacturer of identification products. We have small-company values with the strength and stability of a major corporation. IDenticard offers local sales, support and service to our customers across the United States and Canada. Our partner network encompasses some 300 of the world's leading systems integrators and security s...
Apr. 25, 2015 12:00 AM EDT Reads: 5,241
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch of Docker's initial release in March of 2013, interest was revved up several notches. Then late last...
Apr. 24, 2015 09:00 PM EDT Reads: 2,786
So I guess we’ve officially entered a new era of lean and mean. I say this with the announcement of Ubuntu Snappy Core, “designed for lightweight cloud container hosts running Docker and for smart devices,” according to Canonical. “Snappy Ubuntu Core is the smallest Ubuntu available, designed for security and efficiency in devices or on the cloud.” This first version of Snappy Ubuntu Core features secure app containment and Docker 1.6 (1.5 in main release), is available on public clouds, and for ARM and x86 devices on several IoT boards. It’s a Trend! This announcement comes just as...
Apr. 24, 2015 08:00 PM EDT Reads: 1,329
SYS-CON Events announced today the IoT Bootcamp – Jumpstart Your IoT Strategy, being held June 9–10, 2015, in conjunction with 16th Cloud Expo and Internet of @ThingsExpo at the Javits Center in New York City. This is your chance to jumpstart your IoT strategy. Combined with real-world scenarios and use cases, the IoT Bootcamp is not just based on presentations but includes hands-on demos and walkthroughs. We will introduce you to a variety of Do-It-Yourself IoT platforms including Arduino, Raspberry Pi, BeagleBone, Spark and Intel Edison. You will also get an overview of cloud technologies s...
Apr. 24, 2015 05:30 PM EDT Reads: 2,977