Welcome!

Containers Expo Blog Authors: Elizabeth White, Gerardo A Dada, Liz McMillan, Alberto Pan, Sematext Blog

News Feed Item

Concentric Gaining Momentum with LiveOps

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that Concentric Cloud Solutions, a leader in cloud IT services and an XO Communications company, has achieved a 25 percent growth rate in the past quarter as a LiveOps Strategic Alliance Partner. Today’s news complements LiveOps recent announcement that companies participating in its Channel Partner Program are experiencing early and ongoing success in delivering cloud contact center solutions to their customers.

“Partnering with LiveOps has enabled us to round out our cloud portfolio of solutions,” said Peter Papavasiliou, Chief Marketing Officer for Concentric Cloud Solutions. “LiveOps has been organized and committed to helping its Strategic Alliance Partners succeed. Together, LiveOps and Concentric have been able to develop unique integrated solutions that add value to our customers’ business operations. The joint Concentric and LiveOps offering enables us to offer a great customer experience and we look forward to a long, successful future with LiveOps.”

Following are examples of recent additions to the Concentric customer roster with the joint LiveOps solution:

  • 1-800-Registry: A one-of-a-kind company dedicated to providing the best wedding service planning possible, 1-800-Registry, left a hybrid solution to move to the cloud with Concentric. This move enables their customer service contact center to more easily scale with the high growth of their business. The Concentric solution integrates LiveOps Platform and Applications with Concentric Cloud Voice. The joint solution provides a high quality, secure cloud contact center without the upfront and ongoing maintenance costs typically associated with traditional call center infrastructures.

    “Pre-integrated access to Salesforce.com was paramount in our decision to move our mission-critical contact center to the cloud. The Concentric-LiveOps solution gives us that access and enables us to provide the exceptional service levels our customers expect,” said John Bamforth, CTO, 1-800-Registry. “Our business is growing fast. Our existing solution wasn’t true cloud so we were missing the scalability and flexibility that true cloud is known for. Concentric not only provided a true cloud solution but also better integration with customizable reports and call flows that work seamlessly with Salesforce.com. As our business expands, we now have the confidence that our customer service will grow with us.”
  • Leading Provider of Filtered Water and Ice: After evaluating vendors based on the need for a true cloud approach for Hosted PBX and Cloud Contact Center, the company chose the Concentric and LiveOps solution because the solution met all of their evaluation criteria. It also received extremely high marks in the area of Salesforce.com integration. Additionally, Concentric provided business continuity options through the use of agent SIP soft phone registration.
  • Leader in Identity Authentication and Access Management: Needing a way to recognize individual call center representatives in multiple centers who were ready for a call, the company considered a premise-based option then chose the Concentric and LiveOps solution. Key factors contributing to this decision were that the solution freed up man hours for the IT staff, eliminated worries about future software upgrades or patches, and provided a much lower up-front expense.

The combined Concentric and LiveOps solution provides the ability to quickly enable multiple communications channels including voice, chat, email and social media on a single platform. In addition, the flexibility of a cloud contact center gives organizations the ability to scale up or down quickly to address near real-time business demands. Within a matter of weeks, rather than months, companies can deploy valuable contact center applications such as cloud-based screen recording, call flow authoring, multichannel and social media capabilities, and have the ability to provision state-of-the-art functionalities to a distributed workforce.

“Congratulations to Concentric on their success. Not only are they a valuable Strategic Alliance Partner to LiveOps in North America, but also with their integration capabilities they significantly enhance our product set. Concentric is a great example of the positive outcome that can result from being a dynamically engaged partner with us,” said Vasili Triant, SVP of Cloud Application Sales, LiveOps. “Today’s news continues to support the prediction we made recently that 2012 will be the year that cloud became a standard alternative to costly on-premise solutions. We look forward to many more celebratory quarters with Concentric.”

About the Alliance: Concentric-Cloud Solutions Powered By LiveOps

The combined go-to-market cloud contact center offering called the Concentric Cloud Contact Center integrates the cloud-based LiveOps Platform and Applications with the Concentric interactive telephony network. The potential cost savings associated with the cloud platform pre-integrated with a private telephony network are passed along to the customer, making this an ideal solution for small- to medium-sized contact centers. Clients also benefit from having a dedicated account team focused on cloud contact center solutions that has the added expertise in VoIP and network services.

About Concentric Cloud Solutions

Concentric Cloud Solutions, an XO Communications company, offers businesses advanced cloud-based computing, content acceleration, and cloud voice solutions. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical infrastructure, accelerate application and web site performance, and improve interactive communications with customers. For more information, visit www.concentric.com. Concentric Cloud Solutions is also on Twitter, Facebook and LinkedIn.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, discussed recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model for s...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lead...
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, discussed how VPaaS enables you to move fast, creating scalable video experiences that reach your aud...
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effici...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.