Welcome!

Containers Expo Blog Authors: Liz McMillan, Pat Romanski, Yeshim Deniz, Elizabeth White, Zakia Bouachraoui

News Feed Item

CUSTOMER WIN: Global Data Center Services Provider CyrusOne Racks up Consistent Efficiency Gains with BMC Software

As a global enterprise data center services provider, CyrusOne, a wholly owned subsidiary of Cincinnati Bell Inc. (CBB), delivers increased availability and efficiency for its customers’ mission-critical applications – as well as the peace of mind that comes with the elimination of IT outages and other headaches. The company needed a more robust IT service management solution to deliver a consistent customer experience across all its data centers. It implemented the BMC Remedy OnDemand IT Service Management suite from BMC Software (NASDAQ:BMC) to achieve this goal.

CyrusOne specializes in highly reliable enterprise data center colocation, engineering facilities with the highest power redundancy (2N architecture using CyrusOne’s Meshed Design) and power-density infrastructure required to deliver excellent availability.

The colocation provider chose BMC Software because it enabled exceptional features for customers, while providing a proactive approach to problems, superior capture of billable activity, and the ability to deliver the consistent customer experience it was seeking.

“Remedy OnDemand is a scalable, integrated service management platform that helps us better manage the lifecycle of our customers and their mission-critical infrastructure,” said Mike Duckett, chief operating officer at CyrusOne. “It delivers an additional level of transparency for customers into data center operations and support activities rarely available to enterprises today. Also, BMC is helping us ensure our operation teams benefit from the structured ITIL®/ITSM methodology and repeatable processes that are vital for consistently delivering exceptional customer service.”

The company’s customers include more than 100 of the Fortune 1000 companies and nine of the Fortune 20, which CyrusOne serves through facilities across the United States, Europe and Asia. Each is designed to deliver flexibility and scale to perfectly match the specific growth needs of each customer.

The Challenge

CyrusOne needed to replace its previous IT management system with one that could provide better visibility into the effectiveness of operations, enable proactive notification of colocation customer events, deliver a consistent customer experience across all its data centers, and scale to handle rapid growth.

The Solution

CyrusOne chose the BMC Remedy OnDemand IT Service Management solution because it provided consistent, repeatable and automated processes that streamlined, simplified and optimized operations, to support superior customer service.

Benefits

By implementing the BMC Remedy OnDemand solution, CyrusOne anticipates a number of benefits, including:

  • Higher revenues through improved ability to capture and identify billable activities that had not previously been billed
  • Reduced possibility for errors that could result in loss of revenue
  • Improved customer satisfaction by enabling self-service visibility into costs of services
  • Competitive differentiation through its ability to offer services that competitors cannot deliver

For more information on CyrusOne’s implementation and the BMC Remedy OnDemand solution, please:

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 — rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion. www.bmc.com

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software, Inc.

ITIL® is a registered trade mark of the Cabinet Office.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...