Welcome!

Containers Expo Blog Authors: Elizabeth White, Liz McMillan, Pat Romanski, XebiaLabs Blog, Automic Blog

Related Topics: Microservices Expo, Java IoT, Microsoft Cloud, Containers Expo Blog, Agile Computing, Cloud Security

Microservices Expo: Article

The Marriage of Tech and Business… and How to Prevent a Divorce

Best practices for organization-wide identity and access management

Evolving regulatory compliance requirements can be a major headache for the IT teams responsible for identity and access management (IAM). Sarbanes Oxley, the wide range of privacy regulations and other federal requirements, have transformed IAM from a problem that keeps the chief information security officer up at night into a true business concern shared by all company executives. Knowing who has access to what information within your organization - and whether they should have that access - is a deceptively complex issue that has the potential to drive a wedge between even the healthiest of relationships across the business.

On the surface, it may seem as though the nuts and bolts of IAM should reside in a company's IT department. This is because there are many islands of information stored in databases across the business that are managed and administered by the IT team. In addition, employee access to particular areas of the network is usually enabled and revoked by IT.

The problem is that these functions are just the tip of the iceberg when it comes to effectively managing your identity governance program.

IAM Is Driven by Business Requirements
It has long been recognized that identity and access management must be process-driven if it is to gain any longer-term traction within an organization. In fact, Gartner highlighted the importance of process in a 2005 research report, stating that "Identity and access management is not only a set of technologies but also a set of processes that address fundamental issues about handling the strategic asset of identity in any enterprise. Establishing a long-term solution for managing identity requires understanding these basic processes."

Why is the process so important?

Any change to the identity of an employee is triggered by the business. The identity attributes of an employee are created when they are hired (onboarding), changed when they are promoted or assigned new responsibilities (change in responsibility), and must be restricted when they leave the organization (offboarding).

A strong partnership between IT and the company's business divisions is essential to ensure that:

  • There is a process to capture all of the changes that happen to the identity of an employee during their life cycle within an organization.
  • The business has established and approved the policies under which employee access will be granted or denied.
  • Changes are processed within the identified framework (i.e., no one is given access "through the backdoor").

By involving business owners early in the development of your IAM program - including human resources as it traditionally "owns" the bulk of employee attributes, like name, address, social security number and banking information - companies will improve the chances of executing their IAM goals on time and on budget.

Create a Culture of Continuous Compliance
Traditional approaches to identity and access governance take a reactive approach to meeting compliance requirements. If the sole measure of success is the ability to generate an attestation report, the company will always be in "firefighting" mode. It is far better to prevent access violations from happening than trying to chase them down once they occur. At that point, the security breach has already taken place, inappropriate access has already been granted and the damage has been done.

The goal of an effective identity governance initiative should be to ensure that employees are only given the access that is assigned to them under a clearly defined set of rules in accordance with company policy. On the other hand, requests for access that would violate a policy (e.g., separation of duties) should be denied and the appropriate manager should be alerted that a request has been made that would violate company policy. By working with business divisions to set these proactive policy parameters up front, the company is able to create a true culture of continuous compliance.

Your IAM Program Should Deliver More than Compliance
Compliance is a necessary evil. However, if handled correctly, compliance can also create the opportunity for meaningful efficiency improvements and cost reductions throughout an organization.

By managing the identity of your employees centrally and establishing proper business processes to manage identities, companies are able to:

  • Shorten new employee onboarding time to less than a day: It is important to capture the primary attributes needed to create an employee identity during the onboarding process and feed this information to all related systems (e.g., payroll, HR, Active Directory, SAP). This approach gives employees the access and assets they need to be productive on their first day with the company.
  • Eliminate repetitive manual data entry: A large Canadian retailer recently identified more than 90 attributes that make up the identity of their employees. More important, it also realized that these attributes were being manually re-entered up to ten times for different purposes across the company. Once it began managing their identity administration centrally, the retailer was able to capture data with no re-entry, thereby eliminating hundreds of redundant entries per employee.
  • Lower administrative costs: Improving time to productivity, streamlining administrative functions, and simplifying audits will result in millions of dollars saved, depending on the size of the organization.

Learn from Past Failures
Many organizations have been down the IAM solution path before with varying degrees of success. The problem-solving responsibility has traditionally been handed off to - you guessed it - the IT department, which typically attempts to solve the issue via technological solutions. As discussed earlier, the challenge is that the IT department is trying to solve the issue when it doesn't own the information or the process. Attempting an IT-only fix, centered around third-party technology and buy-in from other departments, leads to annoyance at best and losses in time and capital at worse.

In spite of these challenges, there is hope for organizations looking for the Holy Grail of IAM. Below are some best practices organizations can employ to improve their internal IAM processes:

  • Solicit business involvement early: IT cannot solve the problem alone. They're the custodians and the business is the end user. IT must engage with business and HR in lay language and find common denominators.
  • Create an identity warehouse: Conduct a thorough cleaning of identity data housed by various internal systems so there is easy reconciliation and clear visibility into access granted to employees.
  • Fix the controls: Implement procedures early in the business process (i.e., during onboarding), and make sure they are followed, to derive the most value from your identity and access management program.
  • Process, process, process: IT spends a significant portion of its time and budget on the dreary work of managing identities. IT and the business divisions can realize measurable benefits from implementing processes that drive down wasted time and money.
  • Go paperless: Going paperless with IAM liberates employees from the stacks of paper on their desks. An electronic IAM system can lighten the load across divisions by identifying holdups and speeding timelines.
  • Prevention is the key: Get away from the "putting out the fires" mentality. True process control means that fires are prevented.

Conclusion
Approaching IAM in a process-oriented way allows organizations to deal with potential problems proactively. When implemented properly, these best practices can help streamline IAM processes across all organizational departments, resulting in shortened onboarding, reduced costs, increased efficiency and regulatory compliance. Those are goals the whole company can get behind.

More Stories By Jay O'Donnell

Jay O’Donnell is the CEO and founder of N8 Identity and spearheads the continuing development of N8 Identity’s industry-leading solutions. One of the early pioneers of the identity and access management (IAM) industry, he initially founded an IAM consulting business in 2000. After overseeing dozens of large-scale IAM projects, he led the development of Employee Lifecycle Manager® in 2007 to meet the need for a software solution that delivered pre-defined identity and access processes throughout the lifecycle of a user within an organization. Jay is an internationally recognized expert in information security, compliance, identity management, federated identity and directory services.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taug...
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, will introduce two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a...
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
SYS-CON Events announced today that Secure Channels, a cybersecurity firm, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Secure Channels, Inc. offers several products and solutions to its many clients, helping them protect critical data from being compromised and access to computer networks from the unauthorized. The company develops comprehensive data encryption security strategie...
SYS-CON Events announced today that App2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. App2Cloud is an online Platform, specializing in migrating legacy applications to any Cloud Providers (AWS, Azure, Google Cloud).
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, shared examples from a wide range of industries – including en...
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. Jack Norris reviews best practices to show how companies develop, deploy, and dynamically update these applications and how this data-first...
Intelligent Automation is now one of the key business imperatives for CIOs and CISOs impacting all areas of business today. In his session at 21st Cloud Expo, Brian Boeggeman, VP Alliances & Partnerships at Ayehu, will talk about how business value is created and delivered through intelligent automation to today’s enterprises. The open ecosystem platform approach toward Intelligent Automation that Ayehu delivers to the market is core to enabling the creation of the self-driving enterprise.
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Consumers increasingly expect their electronic "things" to be connected to smart phones, tablets and the Internet. When that thing happens to be a medical device, the risks and benefits of connectivity must be carefully weighed. Once the decision is made that connecting the device is beneficial, medical device manufacturers must design their products to maintain patient safety and prevent compromised personal health information in the face of cybersecurity threats. In his session at @ThingsExpo...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, will provide a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to ...
From 2013, NTT Communications has been providing cPaaS service, SkyWay. Its customer’s expectations for leveraging WebRTC technology are not only typical real-time communication use cases such as Web conference, remote education, but also IoT use cases such as remote camera monitoring, smart-glass, and robotic. Because of this, NTT Communications has numerous IoT business use-cases that its customers are developing on top of PaaS. WebRTC will lead IoT businesses to be more innovative and address...
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution and join Akvelon expert and IoT industry leader, Sergey Grebnov, in his session at @ThingsExpo, for an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.