Welcome!

Containers Expo Blog Authors: Liz McMillan, Elizabeth White, Automic Blog, Kevin Jackson, XebiaLabs Blog

News Feed Item

For the Eighth Consecutive Year, Amazon Ranks #1 in Customer Satisfaction During the Holiday Shopping Season

(NASDAQ: AMZN)—Amazon today announced that for the eighth consecutive year, the company ranks #1 in customer satisfaction during the holiday shopping season according to the ForeSee annual Holiday E-Retail Satisfaction Index. ForeSee surveyed over 24,000 customers between Thanksgiving and Christmas, asking them to rate their satisfaction with the top 100 retailers. For the second year in a row, Amazon’s score of 88 is the highest ever attained by any retailer in the study. Amazon also announced today that 2012 was its biggest holiday ever with over 26.5 million items ordered worldwide on its peak day, which is a record-breaking 306 items per second. Also for the second year in a row, Amazon’s tablet was the most popular item for customers—Kindle Fire HD continued its run as the #1 best-selling, most gifted, and most wished for product across the millions of items available on Amazon worldwide since its introduction 15 weeks ago.

“To achieve such high customer satisfaction scores and sustain them over time is a remarkable feat that remains unmatched by any other e-retailer,” Larry Freed, author of the study and president and CEO of ForeSee, a customer experience analytics firm.

“We are grateful to customers for once again ranking us at the top of the ForeSee customer satisfaction survey and for choosing to shop at Amazon this holiday,” said Jeff Bezos, founder and CEO of Amazon.com. “On behalf of Amazon employees around the world, we wish everyone happy holidays and the very best for the coming year.”

Kindle and Amazon Digital Facts:

  • Kindle Fire HD, Kindle Fire, Kindle Paperwhite and Kindle hold the top four spots on the Amazon worldwide best seller charts since launch.
  • Cyber Monday 2012 was the biggest day ever for Kindle sales worldwide.
  • Christmas Day was the biggest day ever for digital downloads across Amazon’s selection of over 23 million movies, TV shows, songs, magazines, books, audiobooks, and popular apps and games.
  • The most gifted Kindle book during the holiday season was “The Signal and the Noise: Why So Many Predictions Fail-but Some Don't,” by Nate Silver.
  • Selection in the Kindle Owners’ Lending Library in 2012 grew from 75,000 books to over 250,000 books—books that Kindle owners with a Prime membership can borrow for free with no due dates in the US, UK, Germany and France.
  • More than 175,000 exclusive books were added to the Kindle store in 2012.
  • 23 Kindle Direct Publishing (KDP) authors each sold over 250,000 copies of their books in 2012. Top sellers this year include Hugh Howey, author of the New York Times best seller “WOOL,” Stephanie Bond, author of “Stop the Wedding!,” the #2 best-selling book in the Kindle Store in December, and Barbara Freethy and CJ Lyons—both members of the Kindle Million Club.
  • Amazon’s digital media selection grew to over 23 million movies, TV shows, songs, magazines, books, audiobooks, and popular apps and games in 2012, an increase from 19 million in 2011.
  • Prime Instant Video selection increased from 12,000 to over 33,000 movies and TV episodes in 2012. Amazon Instant Video selection increased from 100,000 to 145,000 movies and TV episodes.
  • Amazon Appstore for Android selection nearly tripled in 2012 over 2011.
  • Sales of apps and games during the holiday period alone were up more than 250 percent over the same period last year.

Holiday Fun Facts:

Shipping:

  • Amazon customers took advantage of free shipping over the holidays, saving hundreds of millions of dollars with Amazon Prime and Free Super Saver Shipping.
  • On its peak day, Amazon’s worldwide fulfillment network shipped over 15.6 million units across all product categories.
  • The last Prime One-Day Shipping order that was delivered in time for Christmas was placed on Dec. 22 at 11:52 p.m. PST and shipped to Fayetteville, GA. The item was Roxy Women’s Hot Cocoa Slippers.
  • The last Local Express Delivery order that was delivered in time for Christmas went to Seattle, WA. It was a Case Logic 14.1-Inch Laptop Attaché that was ordered at 11:44 a.m. PST on Christmas Eve and delivered at 2:44 p.m. PST.

Customer Purchases:

  • On the peak day, Nov. 26, customers ordered more than 26.5 million items worldwide across all product categories, which is a record-breaking 306 items per second.
  • Amazon customers purchased more than one toy per second on mobile devices.
  • Amazon customers purchased enough copies of the “Fifty Shades” trilogy by E.L. James, including “Fifty Shades of Grey,” “Fifty Shades Darker,” “Fifty Shades Freed” and the trilogy box set, to create a stack 445 times taller than the Space Needle.
  • The cumulative weight of the “Bond 50” Blu-ray sets purchased by Amazon customers this holiday season would be 800 times the weight of Daniel Craig.
  • If each customer that purchased a copy of Just Dance 4 played the game for one hour, the total number of calories burned would equal half a million slices of fruitcake.
  • Amazon customers purchased enough TVs to cover the field of every NFL stadium.
  • Amazon customers purchased enough vinyl copies of The Beatles albums that if laid flat would extend 20 times the length of Abbey Road in London.
  • The Amazon MP3 store has sold enough music for everyone at Woodstock ’69 to jam out to another three days of music for peace and love.
  • If you stacked every Christmas Story Leg Lamp purchased by Amazon customers this holiday season, the height would reach the top of Mt. Everest.
  • Amazon customers purchased enough sports team garden gnomes to fill every seat in Madison Square Garden.
  • Amazon customers purchased enough Angry Birds plush toys to stretch 285 times the height of the tallest tree in the world, located in California’s Redwood Forest.
  • Amazon’s third-party sellers sold enough Lindt truffles to serve one to every traveler passing through Chicago O’Hare Airport over a weekend.
  • Amazon’s third-party sellers sold enough HDMI cables to make three round-trips to the International Space Station.
  • Amazon customers added more than 15 million toys to their Wish Lists this holiday season.

Holiday Best Sellers (Amazon.com only):

  • Electronics: Kindle Fire HD 7”; Kindle Fire; and Kindle Fire HD 8.9”
  • TVs: VIZIO 60-inch Razor LED Smart HDTV; Panasonic VIERA 55-Inch 3D Plasma TV; and Samsung 32-Inch LED HDTV
  • Cameras: Canon PowerShot A2300 Digital Camera; Canon PowerShot S100 Digital Camera; and Canon 55-250mm Telephoto Zoom Lens
  • Toys: Spot It; Perplexus Maze Game; and LEGO Ultimate Building Set
  • Baby: Baby Einstein Take Along Tunes; Cloud b Twilight Turtle Constellation Night Light; and Vulli Sophie the Giraffe Teether
  • Video Games: Just Dance 4; Call of Duty: Black Ops II; and Assassin’s Creed III
  • Books: “Fifty Shades of Grey” by E.L. James; “Fifty Shades Darker” by E.L. James; and “Fifty Shades Freed” by E.L. James
  • Kindle Books: “The Racketeer” by John Grisham; “Gone Girl: A Novel” by Gillian Flynn; and “The Edge of Never” by J.A. Redmerski
  • Music: “Red” by Taylor Swift; “Merry Christmas, Baby” by Rod Stewart; and “Babel” by Mumford & Sons
  • Amazon MP3: “The Essential NOW That's What I Call Christmas” by various artists; “Night Visions” by Imagine Dragons; and “Holidays Rule” by various artists
  • Movies & TV: “Dr. Seuss' The Lorax” (DVD); “The Dark Knight Rises” (Blu-ray/DVD combo); and “The Dark Knight” Trilogy (Blu-ray)
  • Amazon Instant Video: “Brave”; “The Campaign”; and “The Dark Knight Rises”
  • Amazon Appstore for Android: Angry Birds Star Wars Premium HD (Kindle Tablet Edition); Minecraft – Pocket Edition; and HD Camera (Kindle Tablet Edition)
  • Sports & Outdoors: SKLZ Pro Mini Basketball Hoop; Mongoose BMX Bike Gel Knee and Elbow Pads; and Razor A Kick Scooter
  • Home: Swarovski 2012 Annual Edition Crystal Snowflake Ornament; Darice 80-Piece Deluxe Art Set; and Brother CS6000i Sewing Machine
  • Kitchen: Corkcicle Classic Wine Chiller; Cuisinart SmartStick Immersion Hand Blender; and Oster Wine Opener with Chiller
  • Watches: Timex Kids' My First Outdoor Black Fast Wrap Velcro Strap Watch; XOXO Women's Rhinestone Accent Gold-Tone Bracelet Watch; and Invicta Men's Pro Diver Collection Silver-Tone Watch
  • Jewelry: "You Hold My Heart Forever" Heart Pendant Necklace; "A Mother Holds Her Childs Hand For A Short While and Their Hearts Forever" Heart Pendant Necklace; and "My Sister My Friend" Open Circle Pendant Necklace
  • Clothing: Levi's Men's 501 Jean; Levi's Men's 505 Straight Fit Jean; and Levi's Men's 550 Relaxed Fit Jean
  • Shoes: UGG Australia Women's Classic Short Boot; Clarks Originals Men's Desert Boot; and TOMS Women's Canvas Slip-On
  • Beauty: HSI The Styler Ceramic Tourmaline Ionic Flat Iron Hair Straightener; Set of 10 Nail Tape Stripe Decoration Sticker Hologram; and SHANY Professional 13-Piece Cosmetic Brush Set with Pouch
  • Health & Personal Care: Panasonic Vortex Nose and Facial Hair Trimmer; Braun Series Pulsonic Shaver System; and Philips Norelco SensoTouch 2D Electric Razor
  • Tools & Home Improvement: Nest Thermostat; Streamlight Nano Light Miniature Keychain LED Flashlight; and DEWALT 18-Volt Drill/Driver Kit
  • Automotive: Swiss+Tech Micro-Max 19-in-1 Keychain; Battery Tender Junior 12V Battery Charger; and Reindeer Car Costume
  • Grocery: Donut Shop K-Cup Packs; Unique Sampler K-Cup Portion Pack; and Ekobrew Cup
  • Wine: 2010 Pink Floyd The Dark Side of the Moon Cabernet Sauvignon; 2010 Rolling Stones Forty Licks Merlot; and 2011 Parducci Small Lot Blend Pinot Noir

About Amazon.com

Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Amazon.com, Inc. seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as Books; Movies, Music & Games; Digital Downloads; Electronics & Computers; Home & Garden; Toys, Kids & Baby; Grocery; Apparel, Shoes & Jewelry; Health & Beauty; Sports & Outdoors; and Tools, Auto & Industrial. Amazon Web Services provides Amazon’s developer customers with access to in-the-cloud infrastructure services based on Amazon’s own back-end technology platform, which developers can use to enable virtually any type of business. Kindle Paperwhite is the most-advanced e-reader ever constructed with 62% more pixels and 25% increased contrast, a patented built-in front light for reading in all lighting conditions, extra-long battery life, and a thin and light design. The new latest generation Kindle, the lightest and smallest Kindle, now features new, improved fonts and faster page turns. Kindle Fire HD features a stunning custom high-definition display, exclusive Dolby audio with dual stereo speakers, high-end, laptop-grade Wi-Fi with dual-band support, dual-antennas and MIMO for faster streaming and downloads, enough storage for HD content, and the latest generation processor and graphics engine—and it is available in two display sizes—7” and 8.9”. The large-screen Kindle Fire HD is also available with 4G wireless, and comes with a groundbreaking $49.99 introductory 4G LTE data package. The all-new Kindle Fire features a 20% faster processor, 40% faster performance, twice the memory, and longer battery life.

Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.cn, www.amazon.it, www.amazon.es and www.amazon.com.br. As used herein, “Amazon.com,” “we,” “our” and similar terms include Amazon.com, Inc., and its subsidiaries, unless the context indicates otherwise.

Forward-Looking Statements

This announcement contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Actual results may differ significantly from management's expectations. These forward-looking statements involve risks and uncertainties that include, among others, risks related to competition, management of growth, new products, services and technologies, potential fluctuations in operating results, international expansion, outcomes of legal proceedings and claims, fulfillment center optimization, seasonality, commercial agreements, acquisitions and strategic transactions, foreign exchange rates, system interruption, inventory, government regulation and taxation, payments and fraud. More information about factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and subsequent filings.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including clou...
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Learn how IoT, cloud, social networks and last but not least, humans, can be integrated into a seamless integration of cooperative organisms both cybernetic and biological. This has been enabled by recent advances in IoT device capabilities, messaging frameworks, presence and collaboration services, where devices can share information and make independent and human assisted decisions based upon social status from other entities. In his session at @ThingsExpo, Michael Heydt, founder of Seamless...
The IoT's basic concept of collecting data from as many sources possible to drive better decision making, create process innovation and realize additional revenue has been in use at large enterprises with deep pockets for decades. So what has changed? In his session at @ThingsExpo, Prasanna Sivaramakrishnan, Solutions Architect at Red Hat, discussed the impact commodity hardware, ubiquitous connectivity, and innovations in open source software are having on the connected universe of people, thi...
WebRTC: together these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at WebRTC Summit, Cary Bran, VP of Innovation and New Ventures at Plantronics and PLT Labs, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it may enable, complement or entirely transform.
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, showed how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants received the download information, scripts, and complete end-t...
For manufacturers, the Internet of Things (IoT) represents a jumping-off point for innovation, jobs, and revenue creation. But to adequately seize the opportunity, manufacturers must design devices that are interconnected, can continually sense their environment and process huge amounts of data. As a first step, manufacturers must embrace a new product development ecosystem in order to support these products.
Manufacturing connected IoT versions of traditional products requires more than multiple deep technology skills. It also requires a shift in mindset, to realize that connected, sensor-enabled “things” act more like services than what we usually think of as products. In his session at @ThingsExpo, David Friedman, CEO and co-founder of Ayla Networks, discussed how when sensors start generating detailed real-world data about products and how they’re being used, smart manufacturers can use the dat...
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT’s direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Buildi...