Knoa® Software, the leading provider of user experience and performance management software, today announced that TMC, a global, integrated media company, has named Knoa Experience and Performance Manager (EPM) as a CUSTOMER 2012 Product of the Year Award winner.

Knoa’s award-winning EPM solution goes beyond the performance of networks, hardware and infrastructure – providing a clear view of how users actually interact with the system – screen by screen. It lets IT proactively assess each user's performance, understand how each user navigates the application, and provides an early indication of user inconsistencies before they reach the support desk or worse, the customer. Knoa EPM is successfully implemented globally in key markets including pharmaceutical, wholesale, telecommunications, commercial banking and additional markets. Twenty percent of the Fortune 50 and hundreds of global companies license Knoa EPM software and solutions to optimize business performance and deliver strong return on investment.

“We are thrilled TMC has selected EPM as the Product of the Year and receiving this award helps to support our leadership position in the market,” said Thad Eidman, Chief Executive Officer, Knoa Software. “Knoa is recognized by industry experts as a technology visionary and is poised for continued growth and innovation.”

“Knoa was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. EPM has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.

The 15^th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.

For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Knoa Software
Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa Automation provides complete and deep insight into all activities, by user, for each application monitored. Twenty percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

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TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

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