|By PR Newswire||
|February 20, 2013 04:15 PM EST||
NEW YORK, Feb. 20, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Telecom Managed Services Market 2013-2018
A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).
Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services.
The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.
This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2018. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, pricing analysis, cloud computing trends for managed service, cost-benefit advantages over self-managed solutions, and market positioning.
To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce next generation telecom report at no additional charge. Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge.
Telecom network operators
Managed services providers
Application developers and ASP
Network integration companies
Network infrastructure providers
Companies in Report:
Atos Origin S.A
Cisco Systems Inc.
Huawei Technologies Co. Ltd
Nokia Siemens Networks
Table of Contents:
1.0 EXECUTIVE SUMMARY 5
2.0 INTRODUCTION 8
3.0 TYPES OF SERVICES PROVIDED BY THE TELECOM VENDOR 12
3.1 TECHNICAL SERVICES 13
3.2 PROFESSIONAL SERVICES 13
3.3 MANAGED SERVICES 13
4.0 AN OVERVIEW ON MANAGED SERVICE 14
4.1 MANAGED SERVICE PROVIDER (MSP) 14
4.2 REASONS FOR SHIFTING SOLUTION PROVIDERS TO MANAGED SERVICES MODELS 14
4.3 BENEFITS OF PROVIDING MANAGED SERVICE 15
4.4 BECOMING A MANAGED SERVICE PROVIDER 16
4.5 THE CORE DELIVERABLES OF A BASIC MANAGED SERVICES OFFERING 17
4.6 WHAT SHOULD BE INCLUDED IN A MANAGED SERVICES AGREEMENT 18
4.7 HOW TO PRICE MANAGED SERVICE PROVIDER (MSP) OFFERINGS 20
4.7.1 POPULAR PRICING MODEL 22
5.0 AN OVERVIEW FOR TELECOM SERVICE PROVIDERS 24
5.1 CHANGING TELECOMMUNICATIONS MARKETPLACE 24
5.2 MANAGED SERVICES BUSINESS MODELS 26
5.2.1 MANAGED SERVICES BUSINESS MODEL OPTIONS 27
5.3 BUILDING BUSINESS 30
5.4 MANAGED SERVICES DEMYSTIFIED - HOW TO BE BENEFITED 31
6.0 CURRENT TREND IN THE TELCO SECTOR -MANAGED SERVICES AND CLOUD COMPUTING 33
6.1 TELCOS CONTINUE TO RECOGNIZE THE NEED TO OFFER MANAGED SERVICES 33
6.2 TELECOM OUTSOURCING, MANAGED SERVICES A $76 BILLION OPPORTUNITY BY 2016 34
6.3 TELCOS ON TRACK TO SPEND $75 BILLION PER YEAR ON OUTSOURCED SERVICES BY 2016 36
6.4 MANAGED SERVICES REVENUE TO SURPASS INFRASTRUCTURE SALES FOR MAJOR TELECOM VENDORS, NEW REPORT FINDS 37
6.5 SHALL VENDORS CONTINUE TO PROVIDE MANAGED SERVICE 39
6.6 ALCATEL-LUCENT INVESTING $2.1 BILLION IN TO FUND RESTRUCTURING PROGRAM 40
6.7 ISSUES AND KEY CONCERNS FOR MANAGED SERVICES 40
6.8 CLOUD COMPUTING 42
7.0 THE COMPETITIVE PICTURE FOR MANAGED SERVICE 44
7.1 MANAGED SERVICE MARKET 44
7.1.1 ALCATEL-LUCENT 44
7.1.2 AMDOCS LTD. 46
7.1.3 ARICENT INC. 47
7.1.4 ATOS ORIGIN S.A 48
7.1.5 BYTEMOBILE INC. 50
7.1.6 CISCO SYSTEMS INC. 50
7.1.7 ERICSSON 51
7.1.8 HUAWEI TECHNOLOGIES CO. LTD 52
7.1.9 INFOSYS 53
7.1.10 NEUSTAR 55
7.1.11 NOKIA SIEMENS NETWORKS 56
7.1.12 SYNIVERSE 57
7.1.13 TNS 58
8.0 MANAGED SERVICE PROVIDER PLATFORM 59
8.1 EASE TO TRANSITION EXISTING CUSTOMERS TO MANAGED SERVICES 59
8.2 HOW CAN MANAGED SERVICES INCREASE SOLUTIONS AND SERVICES SALES 59
8.3 HOW MANAGED SERVICES CAN BE MARKETED 60
9.0 NEXT-GENERATION MANAGED SERVICES: THE KEY TO BUSINESS TRANSFORMATION 63
9.1 WHY BUSINESS TRANSFORMATION IS NECESSARY 63
9.1.1 THE AVAILABILITY OF AFFORDABLE BROADBAND 64
9.1.2 INCREASED DEMAND FOR THE HIGH-QUALITY, CONVERGED MULTIMEDIA SERVICES ENABLED BY UBIQUITOUS CONNECTIVITY 64
9.1.3 RELATIONSHIP BETWEEN COSTS AND REVENUES 64
9.2 KEY ELEMENTS OF NEXT-GENERATION MANAGED SERVICES 66
9.2.1 BUILD/OPERATE/MANAGE (BOM) FOR MOBILITY 67
9.2.2 MANAGED INFRASTRUCTURE 68
9.2.3 MANAGED END-TO-END SERVICES OPERATIONS 68
9.2.4 FULL OUTSOURCING 68
10.0 SELLING MANAGED SERVICES TO CLIENTS 70
10.1 UTILIZE EXPERT STATUS 70
10.2 MANAGED SERVICES GENERATES PREDICTABLE REVENUE 71
11.0 CHOOSING RIGHT MANAGED SERVICES PROVIDER 72
12.0 CONCLUSIONS AND RECOMMENDATIONS 76
List of Graphs
Figure 1: Service Delivery Platform 11
Figure 2: Network Complexity and Resource Allocation 26
Figure 3: Hosted Applications 29
Figure 4: Managed Services structured from a scope and reward perspective 32
Figure 5: Managed Service Global Market by 2016 35
Figure 6: Market dominated by four major players 35
Figure 7: Service Providers to pay network equipment vendors $75B per year 36
Figure 8: Positioning of Outsourcing/Managed Services Vendor 44
Figure 9: Aricent's Managed Network Service 48
Figure 10: Service provider challenges 63
Figure 11: Managed Services Solutions are moving from network-centric to service-centric 67
Figure 12: Managed Services Value Delivered 69
Figure 13: A well-defined outsourcing model 73
Figure 14: Outsourcing Model Governance Process 74
List of Tables
Table 1: Types of services provided 12
Contact Clare: [email protected]
US:(339) 368 6001
Intl:+1 339 368 6001
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Mar. 24, 2017 01:15 PM EDT Reads: 3,786
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Mar. 24, 2017 01:15 PM EDT Reads: 451
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Mar. 24, 2017 12:45 PM EDT Reads: 243
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Mar. 24, 2017 12:45 PM EDT Reads: 1,807
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
Mar. 24, 2017 12:15 PM EDT Reads: 1,329
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
Mar. 24, 2017 12:15 PM EDT Reads: 892
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
Mar. 24, 2017 12:00 PM EDT Reads: 1,825
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Mar. 24, 2017 12:00 PM EDT Reads: 1,585
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Mar. 24, 2017 10:45 AM EDT Reads: 1,357
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
Mar. 24, 2017 09:45 AM EDT Reads: 2,691
Now that the world has connected “things,” we need to build these devices as truly intelligent in order to create instantaneous and precise results. This means you have to do as much of the processing at the point of entry as you can: at the edge. The killer use cases for IoT are becoming manifest through AI engines on edge devices. An autonomous car has this dual edge/cloud analytics model, producing precise, real-time results. In his session at @ThingsExpo, John Crupi, Vice President and Eng...
Mar. 24, 2017 08:45 AM EDT Reads: 3,635
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, will discuss new ways of thinking and the approaches needed to address the emerging challenges of securit...
Mar. 24, 2017 08:30 AM EDT Reads: 4,233
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
Mar. 24, 2017 08:30 AM EDT Reads: 1,879
There are 66 million network cameras capturing terabytes of data. How did factories in Japan improve physical security at the facilities and improve employee productivity? Edge Computing reduces possible kilobytes of data collected per second to only a few kilobytes of data transmitted to the public cloud every day. Data is aggregated and analyzed close to sensors so only intelligent results need to be transmitted to the cloud. Non-essential data is recycled to optimize storage.
Mar. 24, 2017 08:15 AM EDT Reads: 2,870
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, will present an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He will expound on the industry issues he frequently came up against as an analyst, and...
Mar. 24, 2017 08:00 AM EDT Reads: 3,988
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Mar. 24, 2017 08:00 AM EDT Reads: 7,298
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Mar. 24, 2017 08:00 AM EDT Reads: 3,888
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" ...
Mar. 24, 2017 06:00 AM EDT Reads: 8,445
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
Mar. 24, 2017 04:30 AM EDT Reads: 2,591
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Mar. 24, 2017 04:15 AM EDT Reads: 1,235