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Virtualization Authors: Elizabeth White, Pat Romanski, Carmen Gonzalez, Yeshim Deniz, Brian Vandegrift

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Global Cloud Computing Services Industry

NEW YORK, Oct. 7, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global Cloud Computing Services Industry
http://www.reportlinker.com/p0197184/Global-Cloud-Computing-Services-Industry.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=IT_Hosting

This report analyzes the worldwide markets for Cloud Computing Services in US$ Million by the following Product Segments: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Business Process-as-a-Service (BPaaS), and Management & Security Services.

The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2018.

The report profiles 269 companies including many key and niche players such as Akamai Technologies, Inc., Amazon Web Services, Inc., CA Technologies, Inc., Caspio, Inc., Dell, Inc., Eucalyptus Systems, Inc., ENKI, LLC, Flexiant Limited, Google, Inc., GoGrid, Hewlett-Packard Development Company, L.P., IBM Corporation, Joyent, Inc., KloudData, Inc., Layered Technologies, Inc., Microsoft Corporation, Netsuite, Inc., Novell, Inc., OpSource, Inc., Oracle Corporation, RightScale, Inc., Rackspace Hosting, Inc., Red Hat, Inc., Salesforce.com, Inc., Skytap, Inc., and Verizon Terremark.

Market data and analytics are derived from primary and secondary research.

Company profiles are primarily based on public domain information including company URLs.

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-2
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW II-1
A Primer II-1
Table 1: IT Spending Worldwide (2015P): Percentage Share
Breakdown of IT Spending by On Premise IT and IT Cloud
Services (includes corresponding Graph/Chart) II-2
Cloud Computing: On Course towards Being a Mainstream IT Strategy II-2
Proliferation of Internet Provides a Fertile Environment for
Growth of Cloud Computing II-2
Where Virtualization Meets the Cloud . II-2
Table 2: Worldwide Virtualization Software Market (2012):
Percentage Share Breakdown of Revenue by Geographic Region -
Americas, EMEA and Asia (includes corresponding Graph/Chart) II-3
Impact of the 2007-2009 Recession in Retrospect II-3
Table 3: Recession Fuels Innovation & Technology Adoption:
Key Statistical Results of Surveys to Identify Corporate
Willingness to Adopt New Technologies to Cut Costs & Scale
Back on New Technologies to Cut Costs (includes corresponding
Graph/Chart) II-4
Debt Crisis in Europe to Benefit Cloud IT Spending II-5
Open Source Cloud: A Best Bet in a Weak Economy II-6
The State of Venture Capital Funding in the Cloud Computing
Market II-6
Table 4: Venture Capital Mood in the Cloud Computing
Industry: Percentage Share Breakdown of Number of Respondents
Who Consider Cloud Computing as an Undervalued and/or
Overvalued Sector of the IT industry II-7

Private Cloud Versus Public Cloud: Where Does the Future Lie? II-8
Contact Centers - A Prominent Market Opportunity for Cloud
Services II-9
Focus on Green IT & Sustainable ICT Throws the Spotlight On
the "Cloud" II-9
Table 5: IT Infrastructure Energy Efficiency (2012):
Percentage Share Breakdown of Energy Consumption by Data
Center Support Equipment (includes corresponding Graph/Chart) II-10
Comprehensive SLAs: A Solution to Overcome Ambiguity in Cloud
Services II-11
Cloud Brokerage to Gain Popularity II-11
Rapid Uptake of Cloud Computing Among SMEs II-11
Competition Heats Up II-12
Table 6: Cloud Computing Market (2012): Percentage Share
Breakdown of Revenue by Leading Players (includes
corresponding Graph/Chart) II-12
Customer Usage Experience - A Competitive Differentiator II-12
Key Challenges to Adoption of Cloud Computing Services II-13
Migration Onto the Cloud: Not So Easy As it Seems! II-13
Legal, Regulatory, and Business Risks: The Three Most
Peskiest Issues II-13
Lack of Interoperability II-13
Cloud Computing Vendors Themselves Pose a Risk II-14
Inability of SLAs to Guarantee System Availability II-14
Outages Altering Cloud Prospects II-14
Unchecked Cloud Deployments Threatens Cloud Sprawl Managing
the Cloud: Companies Doing It the Wrong Way! II-15
Lack of Awareness Levels II-15
The Road Ahead II-15

2. MARKET TRENDS ACROSS SELECT CLOUD SERVICE SECTORS II-17
Business Process as a Service (BPaaS): The Largest Market Sector II-17
Boom in E-Commerce in Emerging Markets Fuels Growth for Cloud
Payments II-17
Strong Internet Usage Drives the Cloud Advertising Market II-18
Infrastructure as a Service (IaaS): A Rapidly Growing Market II-18
Big Data Drives Demand for Storage as a Service (STaaS) II-18
IaaS Print Set for Long Term Growth II-19
PaaS to Witness Encouraging Gains II-19
API Standardization: Key to Future Growth in PaaS II-20
SaaS: One of the Key Driving Forces in the Cloud Computing Market II-20
Standardization Drives Growth for SaaS-Office Suites II-21
SaaS to Tap the ERP Market II-22
SaaS PLM Grows in Popularity II-22
Recession Spurs Adoption of Cloud Based PLM Services II-22
Cloud-based Unified Communication Service (UCaaS) to Witness
Strong Growth II-23
Table 7: Global Software-As-A-Service (SaaS) Market (2012):
Percentage Share Breakdown of Revenue by Leading Vendors
(includes corresponding Graph/Chart) II-23
Cloud Based Management & Security Services Market II-24
Business Continuity on Clouds Drives Demand for Cloud Storage
Management Services II-24

3. TECHNOLOGY OVERVIEW II-25
Cloud Computing: A Definition II-25
What's a Cloud? II-25
Cloud Computing Architecture II-25
Characteristics of a Cloud Computing Environment II-25
Elasticity II-25
Measured Service II-26
On-Demand Self Service II-26
Ubiquitous Network Access II-26
Resource Pooling II-26
Benefits of Cloud Computing II-26
Cost Reduction II-26
Flexibility II-26
Accessibility II-26
Elastic Scalability II-27
Reliability and Fault-Tolerance II-27
Agility II-27
Delegation II-27
Risks, Concerns, & Challenges in Cloud Computing II-27
Data Leakage II-27
Constant Infrastructure Availability II-28
Compliance II-28
Governance II-28
Optimized Performance II-28
Customer Control and Visibility II-28
Rapid Delivery of Services and Products II-28
Cloud Computing Standards II-29
Languages, Images, and Tools II-29
Preconfigured, Preinstalled Systems II-29
Virtual Machine Types II-29
What are Cloud Computing Services? II-29
Types of Cloud Computing Services II-30
Software as a Service (SaaS) II-30
SaaS ERP Services II-30
SaaS CRM Services II-30
Other SaaS Services II-30
Platform as a Service (PaaS) II-31
PaaS Application Infrastructure and Middleware (AIM) Software II-31
Other PaaS Services II-31
Infrastructure as a Service (IaaS) II-31
IaaS Compute-as-a-Service (CaaS) II-32
Other IaaS Services II-32
Business-Process-as-a-Service (BPaaS) II-32
BPaaS HR Services II-32
BPaaS E-Commerce Enablement II-33
BPaaS Advertising Services II-33
BPaaS Cloud Payments Services II-33
Other BPaaS Services II-33
Cloud Management & Security Services II-33
Cloud Storage Management Services II-34
Other Cloud Management & Security Services II-34
"Cloud Services" - How Different is it from Cloud Computing? II-34
Attributes that Define New Generation of "Cloud Services" II-34
Access over the Internet II-34
Typically Provided Offsite by a Third-Party Provider II-34
Minimal IT Skills Requirement II-34
Pricing II-34
User Interface II-34
Provisioning II-34
Well-Defined Systems Interface II-35
Shared resources II-35
Types of Clouds (Typical Deployment Models) II-35
Public Cloud II-35
Private Cloud II-35
Community Cloud II-35
Hybrid Cloud II-35

4. PRODUCT/SERVICE LAUNCHES II-36
Mobily and Virtustream Introduces Cloud Computing Services in
Saudi Arabia II-36
Microsoft and 21Vianet to Introduce Cloud Computing Service in
China II-36
iYogi Introduces Digital Services Cloud II-36
GDIT Launches Cloud Services Brokerage Solutions II-36
DIGITALK Introduces DIGITALK Consumer Cloud II-37
Amazon.com Introduces Amazon Cloud Player Application for iPad
and iPad Mini Devices II-37
Amazon Web Services Unveils High Memory Cluster Instance Range II-37
Eucalyptus Systems Unveils Version 3.3 of Eucalyptus Cloud
Platform II-38
GoGrid Introduces Dynamic Load Balancer II-39
Microsoft Upgrades Office 365 Service for Enterprise Usage II-39
Birst Unveils Birst Solution Accelerator SuiteApp for NetSuite
Solution II-39
NetSuite Introduces Advanced Cloud Manufacturing Solution II-40
Dimension Data Introduces Managed Cloud Platform in Nigeria II-41
Dimension Data Unveils Cloud Website in Europe II-41
Dimension Data Introduces Cloud Readiness Services II-42
Rackspace® Hosting Introduces Innovative Features in Rackspace
Private Cloud Software II-42
Salesforce.com Introduces Salesforce Service Cloud Mobile II-42
Skytap Rolls Out Cloudera Hadoop Enterprise Templates II-43
Amazon Web Services Unveils AWS Security Token Service
Application Programming Interface II-44
Bharti Airtel Introduces Cloud Enablement Platform in India II-44
MTN Business Introduces Cloud Computing Services for SMEs in
South Africa II-45
Idea Cellular Introduces High-speed 3G Dongle with Cloud
Computing Services II-45
InsynQ Introduces Cloud Computing Services Powered by
Microsoft's Windows Server 2012 II-45
Eucalyptus Systems Launches Eucalyptus 3.2 Management Platform II-46
Dell Launches OpenStack Open Source Cloud Computing Solution II-46
Dell Unveils Microsoft Office 365 with Dell Collaboration and
Productivity Solution II-46
GoGrid Launches GoGrid Big Data Solution High Performance
Platform for Predictive Analytics II-47
Amazon Web Services Launches Amazon EC2 High Storage Instance
Range II-47
Eucalyptus Systems Introduces Eucalyptus 3.1 Next-Generation
Open Source Cloud Software II-47
Flexiant Unveils Flexiant Cloud Orchestrator V2.0 Software II-48
Dell Services Launches Dell Cloud for SAP® Solutions II-49
GoGrid Introduces Version 3.0 of GoGrid Cloud Infrastructure
Hosting Service II-50
GoGrid Launches GoGrid iPhone Application II-50
GoGrid Unveils Big Data Solution II-50

IBM Introduces zEnterprise® EC12 Mainframe Server II-51
Joyent Unveils Joyent7 Fabric-based Cloud Infrastructure Platform II-51
Joyent Introduces Global Cloud Network for Emerging Markets II-52
Layered Technologies Unveils Layered Tech Cloud Data Center II-52
Layered Technologies Offers vCloud® Powered Services of VMware II-52
Novell® Rolls Out Novell Dynamic File Services II-53
Dimension Data Introduces Updated OpSource Cloud Offering II-53
Rackspace® Introduces OpenStack® Powered Cloud Block Storage
Solution II-53
Rackspace® Hosting Introduces Enhanced Cloud Tools Marketplace II-54
Rackspace® Introduces New Generation OpenStack® Powered Cloud
with Fanatical Support® II-54
Skytap Unveils Novel Hybrid Cloud Capabilities II-55
Skytap Releases Virtual Private PaaS Solution II-56
Oracle Announces New Cloud Service Features for On-Demand
Computing II-57
Skytap Announces Upgraded AutoNetworksTM Technology and
CloudControlTM Feature Set II-57
Terremark Unveils Enterprise Cloud Private Edition II-58
Microsoft to Introduce Microsoft Office 365 II-58
Netmagic Solutions Unveils Advanced Cloud Computing Platform II-59
Metronet Introduces New Cloud Computing Solutions II-59
Rackspace® Hosting Announces Introduction of Rackspace Cloud
Builders Business for Deployment of OpenStackTM II-60
GoGrid Introduces Hosted Private Cloud with Dedicated Physical
Servers II-60
Rackspace® Hosting Introduces Improved Version of RackConnect®
Service II-60
Skytap Introduces New Features in Skytap CloudTM II-61
Eucalyptus Systems Launch Eucalyptus 3 IaaS Cloud Computing
Software II-62
IBM Introduces Hybrid Cloud Solution II-63 IBM Introduces
SmartCloud Resilience Services II-63
MiTAC and Joyent Unveil MiCloud Public Cloud Service II-64
Joyent Introduces Public Cloud Computing Platform II-64
Microsoft Introduces System Center 2012 System Management Suite II-65
Infinet Cloud Solutions Introduces Cloud Payroll SuiteApp for
SuiteCloud Computing Platform of NetSuite II-66
CHT Global Unveils Net2Compute Cloud Computing Platform II-66
PacketExchange Introduces Network Infrastructure-as-a-Service II-67
nex.kloud Introduces 1cloud Cloud Computing Solution II-67
myFreightWorld Technologies Introduces Clear Visibility II-67
Swisscom IT Services Unveils New Range of Dynamic Computing
Services II-68
FiberMedia Introduces Managed Cloud Computing Platform II-68
Hrvatski Telekom Introduces Cloud Computing Services II-68
Cloud Technology PartnersTM Launches Website II-68
Netmagic Solutions Launches Advanced Cloud Platform II-69
IEEE Introduces IEEE P2301 and IEEE P2302 II-69
CalAmp Launches COLT-Enterprise II-70
semYOU Introduces App Store II-71
Broadview Networks Launches Cloud Computing Services Suite II-71
Software AG Announces Cloud Computing Strategy II-71

5. RECENT INDUSTRY ACTIVITY II-72
Aditi Technologies Takes Over Get Cloud Ready II-72
MiCTA and Verizon Business Services Sign Agreement II-72
CAT Telecom and IBM Sign Strategic Deal II-72
Fujitsu Takes Over RunMyProcess II-72
Aprima Medical Software Selects ClearDATA as Cloud Hosting
Partner II-73
Dell to Take Over Enstratius II-73
Cisco Takes Over SolveDirect II-73
CA Technologies to Acquire Layer 7 Technologies II-74
IBM Acquires SoftLayer Technologies II-74
IBM Commences IBM SmartCloud for Social Business Data Center II-74
Meltwater Enters into Partnership with NetSuite II-75
Oracle to Take Over Nimbula II-75
Red Hat Acquires ManageIQ II-76
Dell and OnApp Collaborate to Develop Pretested Cloud Packages II-76
GoGrid Partners with Racemi to Offer Cloud Path for GoGrid
Solution II-76
NetSuite Partners with eWinery Solutions to Develop VinSuite
Cloud Software Solution for Wineries II-77
SeaMicro SM15000TM Server of AMD Receives Certification for
Red Hat® OpenStack II-78
Microsoft to Establish New Cloud Computing Data Centers in
Australia II-78
Luxottica Group Inks Agreement with HP Enterprise Services Italia II-78
Dell Selects ScaleMatrix as Strategic Partner in Offering
Cloud Services II-79
ALVEA Services Chooses Flexiant Cloud Orchestrator for ALVEA

Infrastructure II-79
Google Selects RightScale® as Reseller and Strategic Partner II-79
BSNL and Dimension Data Form Joint Venture to Offer Cloud
Computing Services II-80
Lockheed Martin Inks Agreement with UK Government to Offer G-
Cloud 2 IT Support II-80
Cisco Acquires Meraki II-81
Digi International Takes Over Etherios II-81
Lenovo Takes Over Stoneware II-81
Egenera Takes Over Fort Technologies II-82
Weather Investments II Acquires Inty II-82
Data Storage Takes Over Majority Stake in e-ternity Business
Continuity Consultants II-82
Pacific Control Systems Acquires Infotility II-82
Dell to Take Over Wyse Technology II-83
Eucalyptus Systems Enters into Strategic Distribution
Agreement with Ingram Micro II-83
Microsoft Snaps Up PhoneFactor II-83
Microsoft to Take Over Yammer II-83
Microsoft to Snap Up StorSimple II-84
Eucalyptus Systems Secures Contract for IaaS Software from
Fujitsu Frontech North America II-84
Amazon Web Services Inks Agreement with Eucalyptus Systems to
Ease Migration from On-Site to Cloud II-84
CETC32 Enters into Strategic Partnership Agreement with
Eucalyptus Systems II-85
Wipro Infotech Signs Strategic Partnership Agreement with
Eucalyptus Systems II-85
GoGrid Establishes European Operations in Amsterdam, Netherlands II-86
Telefónica Digital Inks Strategic Partnership Agreement with
Joyent II-86
Blytheco Joins NetSuite Solution Provider Program to Introduce
Cloud ERP to Enterprises II-87
Joyent Enters into Strategic Partnership Agreement with ICOS II-87
Dell Takes Over Credant Technologies II-87
Frank, Rimerman Consulting Enters into Partnership with NetSuite II-88
NetSuite and iCIMS Enter into Strategic Partnership for
Integrating Platforms II-88

Oracle Announces Acquisition of Xsigo Systems II-89
RightScale® Forays into Australian Market II-89
RightScale® Enters into Partnership with Mobile Grid II-89
RightScale® and SoftLayer Technologies Enter into Partnership II-90
Equinix and RightScale® Enter into Partnership II-90
GREE Enters into Partnership with RightScale® II-91
Red Hat Selects Tier 3 as a Certified Cloud Provider II-92
Hosting Ireland Chooses CA AppLogic® Cloud Computing Platform
of CA Technologies II-93
Concurrency Announces Addition to Microsoft's Azure Circle II-93
RightScale Acquires ShopForCloud Website II-93
Joyent Selects Machine-To-Machine Intelligence as Strategic
Technology Partner II-94
WePay Selects Cloud Services of Layered Technologies II-95
Etherios to Extend Cloud Computing Services II-95
Genpact Takes Over Akritiv Technologies II-96
Midas Medici Group Holdings Takes Over CIMCORP II-96
Aditi Technologies Takes Over Cumulux II-96
Amazon Web Services Establishes Datacenters for Cloud
Computing in Brazil II-97
Amazon Web Services Establishes Datacenters for Cloud
Computing in Japan II-97
CA Technologies Takes Over Interactive TKO II-98
SAP Collaborates with Dell II-98
ROLF Group Inks Agreement with ZAO Hewlett-Packard II-99
Novacoast Acquires Data Technique II-100
ANX Enters into Partnership with OpSource II-100
Dimension Data Takes Over OpSource II-101
Rackspace® Hosting Collaborates with Akamai Technologies II-101
AppDynamics Enters into Partnership with RightScale II-102
Salesforce.com to Take Over Model Metrics II-102
Verizon Communications to Take Over Terremark Worldwide II-103
Burr Pilger Mayer and NetSuite Enter into Systems Integrator
Partnership II-103
Eucalyptus Systems Starts New Office in London II-104
Leading Companies Adopt Eucalyptus and RightScale myCloud II-104
StratITsphere to Use Solutions of CA Technologies to Support
New Cloud Services II-105
Interxion Deploys New Cloud Testlab at London-based Data Centre II-105
Model N Selects Layered Tech for Supporting SaaS-based RM Cloud II-106
Layered Tech Deploys 10G Transit Circuits at Kansas City Data
Center II-106
Baker Tilly Virchow Krause Enters into Partnership with NetSuite II-106
HP Establishes HP Cloud Centers of Excellence II-107
NTT Communications Extends Usage of Red Hat Enterprise Linux
and Red Hat Enterprise Virtualization II-107
American Diversified Holdings to Acquire Rebel Networks II-107
True Enters into Collaboration with Microsoft II-108
Microsoft Enters into Partnership with Toyota II-108
Netmagic Solutions, Cisco Systems and Vmware Enter into
Collaboration II-108
Philippine Long Distance Telephone, Datacraft and Microsoft
Enter into Collaboration II-109
IBM Inks IT Services Agreement with FONAFE Corporation II-109
Online Tech and WatServ Enter into Partnership II-110
Microsoft and Senior Com Enter Ink Partnership Agreement II-110
Range and IBM Enter into Collaboration II-110
Microsoft and Ricoh Enter Into Partnership II-111
Kumoya and Cloud.com Ink Partnership Agreement II-111

6. FOCUS ON SELECT GLOBAL PLAYERS II-112
Akamai Technologies, Inc. (USA) II-112
Amazon Web Services, Inc. (USA) II-112
CA Technologies, Inc. (US) II-113
Caspio, Inc. (USA) II-113
Dell Inc. (USA) II-113
Eucalyptus Systems, Inc. (US) II-114
ENKI, LLC (USA) II-114
Flexiant Limited (UK) II-115
Google, Inc. (USA) II-115
GoGrid (USA) II-115
Hewlett-Packard Development Company, L.P. (USA) II-116
IBM Corporation (USA) II-116
Joyent, Inc. (USA) II-116
KloudData, Inc. (USA) II-117
Layered Technologies, Inc. (USA) II-117
Microsoft Corporation (USA) II-117
Netsuite Inc., (USA) II-118
Novell, Inc., (USA) II-118
OpSource, Inc. (USA) II-119
Oracle Corporation (USA) II-119
RightScale, Inc (USA) II-120
Rackspace Hosting, Inc. (USA) II-120
Red Hat, Inc. (USA) II-120
Salesforce.com, Inc. (USA) II-121
Skytap, Inc. (USA) II-121
Verizon Terremark USA) II-121

7. GLOBAL MARKET PERSPECTIVE II-122
Table 8: World Recent Past, Current and Future Analysis for
Cloud Computing Services by Geographic Region/ Country - US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America and Rest of World Markets Independently Analyzed with
Annual Revenue Figures in US$ Million for Years 2009 through
2018 (includes corresponding Graph/Chart) II-122

Table 9: World 10-Year Perspective for Cloud Computing
Services by Geographic Region/Country - Percentage Breakdown
of Revenue for US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets for
Years 2009, 2013 and 2018 (includes corresponding Graph/Chart) II-123

Table 10: World Recent Past, Current and Future Analysis for
Software-as-a-Service (SaaS) by Geographic Region/Country -
US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009
through 2018 (includes corresponding Graph/Chart) II-124

Table 11: World 10-Year Perspective for Software- as-a-Service
(SaaS) by Geographic Region/Country - Percentage Breakdown of
Revenue for US, Canada, Japan, Europe, Asia-Pacific (excluding
Japan), Latin America and Rest of World Markets for Years
2009, 2013 and 2018 (includes corresponding Graph/Chart) II-125

Table 12: World Recent Past, Current and Future Analysis for
Software-as-a-Service (SaaS) by Service Type - ERP, CRM and
Other SaaS Services Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-126

Table 13: World 10-Year Perspective for Software- as-a-Service
(SaaS) by Service Type - Percentage Breakdown of Revenue for
ERP, CRM and Other SaaS Services for Years 2009, 2013 and 2018
(includes corresponding Graph/Chart) II-127

Table 14: World Recent Past, Current and Future Analysis for
SaaS Enterprise Resource Planning Services (ERP Services) by
Geographic Region/ Country - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-128

Table 15: World 10-Year Perspective for SaaS Enterprise
Resource Planning Services (ERP Services) by Geographic
Region/Country - Percentage Breakdown of Revenue for US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America and Rest of World Markets for Years 2009, 2013 and
2018 (includes corresponding Graph/Chart) II-129

Table 16: World Recent Past, Current and Future Analysis for
SaaS Customer Relationship Management Services (CRM Services)
by Geographic Region/Country - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-130

Table 17: World 10-Year Perspective for SaaS Customer
Relationship Management Services (CRM Services) by Geographic
Region/Country - Percentage Breakdown of Revenue for US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America and Rest of World Markets for Years 2009, 2013 and
2018 (includes corresponding Graph/Chart) II-131

Table 18: World Recent Past, Current and Future Analysis for
Other SaaS Services by Geographic Region/Country - US, Canada,
Japan, Europe, Asia-Pacific (excluding Japan), Latin America
and Rest of World Markets Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2009 through 2018
(includes corresponding Graph/Chart) II-132

Table 19: World 10-Year Perspective for Other SaaS Services by
Geographic Region/Country - Percentage Breakdown of Revenue
for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets for Years 2009, 2013
and 2018 (includes corresponding Graph/Chart) II-133

Table 20: World Recent Past, Current and Future Analysis for
Platform-as-a-Service (PaaS) by Geographic Region/Country -
US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009
through 2018 (includes corresponding Graph/Chart) II-134

Table 21: World 10-Year Perspective for Platform- as-a-Service
(PaaS) by Geographic Region/Country - Percentage Breakdown of
Revenue for US, Canada, Japan, Europe, Asia-Pacific (excluding
Japan), Latin America and Rest of World Markets for Years
2009, 2013 and 2018 (includes corresponding Graph/Chart) II-135

Table 22: World Recent Past, Current and Future Analysis for
Platform-as-a-Service (PaaS) by Service Type - AIM and Other
PaaS Services Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-136

Table 23: World 10-Year Perspective for Platform- as-a-Service
(PaaS) by Service Type - Percentage Breakdown of Revenue for
AIM and Other PaaS Services for Years 2009, 2013 and 2018
(includes corresponding Graph/Chart) II-137

Table 24: World Recent Past, Current and Future Analysis for
PaaS Application Infrastructure and Middleware (AIM) Software
by Geographic Region/ Country - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-138

Table 25: World 10-Year Perspective for PaaS Application
Infrastructure and Middleware (AIM) Software by Geographic
Region/Country - Percentage Breakdown of Revenue for US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America and Rest of World Markets for Years 2009, 2013 and
2018 (includes corresponding Graph/Chart) II-139

Table 26: World Recent Past, Current and Future Analysis for
Other PaaS Services by Geographic Region/Country - US, Canada,
Japan, Europe, Asia-Pacific (excluding Japan), Latin America
and Rest of World Markets Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2009 through 2018
(includes corresponding Graph/Chart) II-140

Table 27: World 10-Year Perspective for Other PaaS Services by
Geographic Region/Country - Percentage Breakdown of Revenue
for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets for Years 2009, 2013
and 2018 (includes corresponding Graph/Chart) II-141

Table 28: World Recent Past, Current and Future Analysis for
Infrastructure-as-a-Service (IaaS) by Geographic
Region/Country - US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) II-142

Table 29: World 10-Year Perspective for Infrastructure-
as-a-Service (IaaS) by Geographic Region/Country - Percentage
Breakdown of Revenue for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-143

Table 30: World Recent Past, Current and Future Analysis for
Infrastructure-as-a-Service (IaaS) by Service Type - Compute
and Other IaaS Services Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2009 through 2018
(includes corresponding Graph/Chart) II-144

Table 31: World 10-Year Perspective for Infrastructure-
as-a-Service (IaaS) by Service Type - Percentage Breakdown of
Revenue for Compute and Other IaaS Services for Years 2009,
2013 and 2018 (includes corresponding Graph/Chart) II-145

Table 32: World Recent Past, Current and Future Analysis for
IaaS Compute-as-a-Service (CaaS) by Geographic Region/Country -
US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009
through 2018 (includes corresponding Graph/Chart) II-146

Table 33: World 10-Year Perspective for IaaS Compute-
as-a-Service (CaaS) by Geographic Region/Country - Percentage
Breakdown of Revenue for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-147

Table 34: World Recent Past, Current and Future Analysis for
Other IaaS Services by Geographic Region/Country - US, Canada,
Japan, Europe, Asia-Pacific (excluding Japan), Latin America
and Rest of World Markets Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2009 through 2018
(includes corresponding Graph/Chart) II-148

Table 35: World 10-Year Perspective for Other IaaS Services by
Geographic Region/Country - Percentage Breakdown of Revenue
for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets for Years 2009, 2013
and 2018 (includes corresponding Graph/Chart) II-149

Table 36: World Recent Past, Current and Future Analysis for
Business-Process-as-a-Service (BPaaS) by Geographic
Region/Country - US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) II-150

Table 37: World 10-Year Perspective for Business-
Process-as-a-Service (BPaaS) by Geographic Region/Country -
Percentage Breakdown of Revenue for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-151

Table 38: World Recent Past, Current and Future Analysis for
Business-Process-as-a-Service (BPaaS) by Service Type - Human
Resources (HR), E-commerce, Advertising, Cloud Payments and
Other BPaaS Services Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2009 through 2018
(includes corresponding Graph/Chart) II-152

Table 39: World 10-Year Perspective for Business-
Process-as-a-Service (BPaaS) by Service Type - Percentage
Breakdown of Revenue for Human Resources (HR), E-commerce,
Advertising, Cloud Payments and Other BPaaS Services for Years
2009, 2013 and 2018 (includes corresponding Graph/Chart) II-153

Table 40: World Recent Past, Current and Future Analysis for
BPaaS Human Resource (HR) Services by Geographic
Region/Country - US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) II-154

Table 41: World 10-Year Perspective for BPaaS Human Resource
(HR) Services by Geographic Region/Country - Percentage
Breakdown of Revenue for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-155

Table 42: World Recent Past, Current and Future Analysis for
BPaaS E-Commerce Enablement by Geographic Region/Country - US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America and Rest of World Markets Independently Analyzed with
Annual Revenue Figures in US$ Million for Years 2009 through
2018 (includes corresponding Graph/Chart) II-156

Table 43: World 10-Year Perspective for BpaaS E-Commerce
Enablement by Geographic Region/ Country - Percentage
Breakdown of Revenue for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-157

Table 44: World Recent Past, Current and Future Analysis for
BPaaS Advertising Services by Geographic Region/Country - US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America and Rest of World Markets Independently Analyzed with
Annual Revenue Figures in US$ Million for Years 2009 through
2018 (includes corresponding Graph/Chart) II-158

Table 45: World 10-Year Perspective for BpaaS Advertising
Services by Geographic Region/Country - Percentage Breakdown
of Revenue for US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets for
Years 2009, 2013 and 2018 (includes corresponding Graph/Chart) II-159

Table 46: World Recent Past, Current and Future Analysis for
BPaaS Cloud Payments Services by Geographic Region/Country -
US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009
through 2018 (includes corresponding Graph/Chart) II-160

Table 47: World 10-Year Perspective for BPaaS Cloud Payments
Services by Geographic Region/Country - Percentage Breakdown
of Revenue for US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets for
Years 2009, 2013 and 2018 (includes corresponding Graph/Chart) II-161

Table 48: World Recent Past, Current and Future Analysis for
Other BPaaS Services by Geographic Region/Country - US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America and Rest of World Markets Independently Analyzed with
Annual Revenue Figures in US$ Million for Years 2009 through
2018 (includes corresponding Graph/Chart) II-162

Table 49: World 10-Year Perspective for Other BPaaS Services
by Geographic Region/Country - Percentage Breakdown of Revenue
for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets for Years 2009, 2013
and 2018 (includes corresponding Graph/Chart) II-163

Table 50: World Recent Past, Current and Future Analysis for
Cloud Management & Security Services by Geographic
Region/Country - US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) II-164

Table 51: World 10-Year Perspective for Cloud Management &
Security Services by Geographic Region/Country - Percentage
Breakdown of Revenue for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-165

Table 52: World Recent Past, Current and Future Analysis for
Cloud Management & Security Services by Service Type -
Storage-Management-as-a-Service and Other Cloud management and
Security Services Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-166

Table 53: World 10-Year Perspective for Cloud Management &
Security Services by Service Type -
Storage-Management-as-a-Service and Other Cloud Management and
Security Services for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-167

Table 54: World Recent Past, Current and Future Analysis for
Storage-Management-as-a-Service by Geographic Region/Country -
US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America and Rest of World Markets Independently Analyzed
with Annual Revenue Figures in US$ Million for Years 2009
through 2018 (includes corresponding Graph/Chart) II-168

Table 55: World 10-Year Perspective for
Storage-Management-as-a-Service by Geographic Region/ Country -
Percentage Breakdown of Revenue for US, Canada, Japan,
Europe, Asia-Pacific (excluding Japan), Latin America and Rest
of World Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) II-169

Table 56: World Recent Past, Current and Future Analysis for
Other Cloud Management and Security Services by Geographic
Region/Country - Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-170

Table 57: World 10-Year Perspective for Other Cloud Management
and Security Services by Geographic Region/ Country -
Percentage Breakdown of Revenue for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for Years 2009, 2013 and 2018
(includescorresponding Graph/Chart) II-171

III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Outlook III-1
Market Overview III-1
Product Launches III-2
Strategic Corporate Developments III-24
Select Regional Players III-30
B.Market Analytics III-40
Table 58: US Recent Past, Current and Future Analysis for
Cloud Computing by Service Type - SaaS (ERP, CRM, Other SaaS
Services), PaaS (AIM and Other PaaS Services), IaaS (Compute
and Other IaaS Services), BPaaS (HR, E-Commerce, Cloud
Advertising, Cloud Payments and Other BPaaS Services) and
Management & Security Services (Storage Management Services
and Other Management & Security Services) Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-40

Table 59: US 10-Year Perspective for Cloud Computing by
Service Type - Percentage Breakdown of Revenues for SaaS
(ERP, CRM, Other SaaS Services), PaaS (AIM and Other PaaS
Services), IaaS (Compute and Other IaaS Services), BPaaS
(HR, E-Commerce, Cloud Advertising, Cloud Payments and Other
BPaaS Services) and Management & Security Services (Storage
Management Services and Other Management & Security
Services) Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) III-41

2. CANADA III-42
A.Market Analysis III-42
Outlook III-42
Strategic Corporate Development III-42
B.Market Analytics III-43
Table 60: Canadian Recent Past, Current and Future Analysis
for Cloud Computing by Service Type - SaaS (ERP, CRM, Other
SaaS Services), PaaS (AIM and Other PaaS Services), IaaS
(Compute and Other IaaS Services), BPaaS (HR, E-Commerce,
Cloud Advertising, Cloud Payments and Other BPaaS Services)
and Management & Security Services (Storage Management
Services and Other Management & Security Services) Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-43

Table 61: Canadian 10-Year Perspective for Cloud Computing
by Service Type - Percentage Breakdown of Revenues for SaaS
(ERP, CRM, Other SaaS Services), PaaS (AIM and Other PaaS
Services), IaaS (Compute and Other IaaS Services), BPaaS
(HR, E-Commerce, Cloud Advertising, Cloud Payments and Other
BPaaS Services) and Management & Security Services (Storage
Management Services and Other Management & Security
Services) Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) III-44

3. JAPAN III-45
A.Market Analysis III-45
Market Overview III-45
Advanced Cloud Education and Research in Universities III-45
University of Tsukuba III-45
Kyushu University III-45
Strategic Corporate Development III-46
B.Market Analytics III-47
Table 62: Japanese Recent Past, Current and Future Analysis
for Cloud Computing by Service Type - SaaS (ERP, CRM, Other
SaaS Services), PaaS (AIM and Other PaaS Services), IaaS
(Compute and Other IaaS Services), BPaaS (HR, E-Commerce,
Cloud Advertising, Cloud Payments and Other BPaaS Services)
and Management & Security Services (Storage Management
Services and Other Management & Security Services) Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-47

Table 63: Japanese 10-Year Perspective for Cloud Computing
by Service Type - Percentage Breakdown of Revenues for SaaS
(ERP, CRM, Other SaaS Services), PaaS (AIM and Other PaaS
Services), IaaS (Compute and Other IaaS Services), BPaaS
(HR, E-Commerce, Cloud Advertising, Cloud Payments and Other
BPaaS Services) and Management & Security Services (Storage
Management Services and Other Management & Security
Services) Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) III-48

4. EUROPE III-49
A.Market Analysis III-49
Outlook III-49
B.Market Analytics III-50
Table 64: European Recent Past, Current and Future Analysis
for Cloud Computing by Geographic Region - France, Germany,
Italy, UK, Spain, Russia and Rest of Europe Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-50

Table 65: European 10-Year Perspective for Cloud Computing
by Geographic Region - Percentage Breakdown of Revenues for
France, Germany, Italy, UK, Spain, Russia and Rest of Europe
Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) III-51

Table 66: European Recent Past, Current and Future Analysis
for Cloud Computing by Service Type - SaaS (ERP, CRM, Other
SaaS Services), PaaS (AIM and Other PaaS Services), IaaS
(Compute and Other IaaS Services), BPaaS (HR, E-Commerce,
Cloud Advertising, Cloud Payments and Other BPaaS Services)
and Management & Security Services (Storage Management
Services and Other Management & Security Services) Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-52

Table 67: European 10-Year Perspective for Cloud Computing
by Service Type - Percentage Breakdown of Revenues for SaaS
(ERP, CRM, Other SaaS Services), PaaS (AIM and Other PaaS
Services), IaaS (Compute and Other IaaS Services), BPaaS
(HR, E-Commerce, Cloud Advertising, Cloud Payments and Other
BPaaS Services) and Management & Security Services (Storage
Management Services and Other Management & Security
Services) Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) III-53

4a. FRANCE III-54
A.Market Analysis III-54
Outlook III-54
Strategic Corporate Development III-54
B.Market Analytics III-55
Table 68: French Recent Past, Current and Future Analysis
for Cloud Computing by Service Type - SaaS (ERP, CRM, Other
SaaS Services), PaaS (AIM and Other PaaS Services), IaaS
(Compute and Other IaaS Services), BPaaS (HR, E-Commerce,
Cloud Advertising, Cloud Payments and Other BPaaS Services)
and Management & Security Services (Storage Management
Services and Other Management & Security Services) Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-55

Table 69: French 10-Year Perspective for Cloud Computing by
Service Type - Percentage Breakdown of Revenues for SaaS
(ERP, CRM, Other SaaS Services), PaaS (AIM and Other PaaS
Services), IaaS (Compute and Other IaaS Services), BPaaS
(HR, E-Commerce, Cloud Advertising, Cloud Payments and Other
BPaaS Services) and Management & Security Services (Storage
Management Services and Other Management & Security
Services) Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) III-56

4b. GERMANY III-57
A.Market Analysis III-57
Outlook III-57
Strategic Corporate Development III-57
B.Market Analytics III-58
Table 70: German Recent Past, Current and Future Analysis
for Cloud Computing by Service Type - SaaS (ERP, CRM, Other
SaaS Services), PaaS (AIM and Other PaaS Services), IaaS
(Compute and Other IaaS Services), BPaaS (HR, E-Commerce,
Cloud Advertising, Cloud Payments and Other BPaaS Services)
and Management & Security Services (Storage Management
Services and Other Management & Security Services) Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-58

Table 71: German 10-Year Perspective for Cloud Computing by
Service Type - Percentage Breakdown of Revenues for SaaS
(ERP, CRM, Other SaaS Services), PaaS (AIM and Other PaaS
Services), IaaS (Compute and Other IaaS Services), BPaaS
(HR, E-Commerce, Cloud Advertising, Cloud Payments and Other
BPaaS Services) and Management & Security Services (Storage
Management Services and Other Management & Security
Services) Markets for Years 2009, 2013 and 2018 (includes
corresponding Graph/Chart) III-59

4c. ITALY III-60
A.Market Analysis III-60
Outlook III-60
B.Market Analytics III-61
Table 72: Italian Recent Past, Current and Future Analysis
for Cloud Computing by Service Type - SaaS (ERP, CRM, Other
SaaS Services), PaaS (AIM and Other PaaS Services), IaaS
(Compute and Other IaaS Services), BPaaS (HR, E-Commerce,
Cloud Advertising, Cloud Payments and Other BPaaS Services)
and Management & Security Services (Storage Management
Services and Other Management & Security Services) Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-61

Table 73: Italian 10-Year Perspective for Cloud Computing by
Service Type - Percentage Breakdown of Revenues for SaaS
(ERP, CRM, Other SaaS Services), PaaS (AIM and Other PaaS
Services), IaaS (Compute and Other IaaS Services), BPaaS
(HR, E-Commerce, Cloud Advertising, Cloud Payments and Other
BPaaS Services) and Manage

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