Welcome!

Containers Expo Blog Authors: Pat Romanski, Liz McMillan, Elizabeth White, Amit Gupta, Mark Leake

News Feed Item

RES Software Launches a Full-Service IT Store Solution

RES Software has announced the launch of the RES IT Store. The RES IT Store transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources. By automatically delivering predicted IT services to users, and supplementing automated self-service for additional service requests, IT is now able to give users the instant, consumer-like experience they have been demanding in the enterprise.

“The RES IT Store provides a win-win for IT departments and users,” said Bob Janssen, CTO and Founder of RES Software. “While IT can benefit from the ability to automatically provision a user with services that can be predicted for them based on their business-defined needs, the RES IT Store enables the business user to interact with IT through an intuitive, self-service experience. The result is a single point of access for all IT services, providing the convenience and instant response the user needs with the security, compliance and control demanded by the business. It’s really what both IT and the business have been looking for.”

With the rise of the “consumerization” of IT, the RES IT Store provides a similar experience to what users receive from the consumer app stores of companies such as Apple and Google. Combining the security features sought by IT with the ease-of-use and efficiency requested by users, the RES IT Store provides a controlled and automated platform from which users and IT can request and access all of the services, applications and data they need to be productive.

“When you look at the challenges that IT departments are facing today, the core struggle lies in delivering on users’ mounting expectations,” said Mike Whitehead, Senior Systems Engineer for Intuit, whose company deployed the RES IT Store solution in 2013. “When users are accustomed in their ‘consumer lives’ to an easy experience and immediate access to any apps or data they need, IT is driven to replicate that experience as much as possible in the enterprise. The RES IT Store helps us do that.”

The RES IT Store enables organizations to:

  • Reduce the time needed for IT to provision new employees – often from days or weeks to just minutes – by proactively subscribing users to IT services based on their business qualifications, such as their roles, departments, geographic locations and more
  • Reduce the number of service desk tickets through proactive automation, self-service and request fulfillment, which can also remediate incidents. RES IT Store users have seen a reduction of service tickets of 25%
  • Ensure the automated and rapid return of all IT services during the offboarding process, as well as other organizational changes such as promotions or role changes
  • Take advantage of the familiar and consumer-like app store model, while adding speed of delivery and IT efficiency through on-demand automation

To support the growing mobile workforce, the RES IT Store integrates with leading enterprise mobility management technologies, including Citrix XenMobile and MobileIron. RES Software also supports leading IT service management provider ServiceNow and cloud-based services, such as Salesforce.com and Microsoft Office 365, to provide users with a single interface for requesting IT services. RES Software will continue to build its integrations, with support for BMC Remedy and AirWatch slated for Q2 of 2014. With the RES IT Store, IT can aggregate services for users across physical, virtual, Mac, mobile and cloud platforms, streamlining the complexity of today’s IT environment. The result is the ability for IT to proactively manage the complete lifecycles of IT services. RES Software has developed its IT Store solution with an open technology approach that is designed to integrate with any needed workplace technology.

“The RES IT Store creates the opportunity to bridge the widening gap between users and IT,” said Klaus Besier, CEO of RES Software. “It gives customers a full-service, comprehensive IT platform that provides the IT department and end users with the best possible IT service experience, while also lowering costs and improving productivity. Based on feedback from our launch customers, partners and the analyst community, the RES IT Store is a game-changer for enterprise IT.”

The RES IT Store is available with the newly released RES Suite 2014. It is a lightweight platform that works with an organization’s existing infrastructure, and can be implemented in a scalable way to address specific or broad-based use cases in the enterprise, such as onboarding/offboarding, service desk ticket reduction, or on-demand app store provisioning. The RES Suite adds advanced abilities to the IT Store and allows IT to personalize and secure access to the user’s IT services in real-time.

To learn more about the RES IT Store, visit www.itstore.com.

About RES Software

RES Software transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources, with a great user experience. RES Software helps IT professionals master the impacts of IT consumerization, increasingly sophisticated corporate users, bring-your-own-device initiatives and cloud technologies by building a foundation for delivering IT as a Service. RES Software patented technologies are used by a global customer base, and include superior customer support. For more information, follow updates on Twitter @ressoftware and visit www.ressoftware.com or www.itstore.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http:...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, will discuss how by using...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lead...
SYS-CON Events announced today that Daiya Industry will exhibit at the Japanese Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ruby Development Inc. builds new services in short period of time and provides a continuous support of those services based on Ruby on Rails. For more information, please visit https://github.com/RubyDevInc.
SYS-CON Events announced today that CAST Software will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CAST was founded more than 25 years ago to make the invisible visible. Built around the idea that even the best analytics on the market still leave blind spots for technical teams looking to deliver better software and prevent outages, CAST provides the software intelligence that matter ...
As businesses evolve, they need technology that is simple to help them succeed today and flexible enough to help them build for tomorrow. Chrome is fit for the workplace of the future — providing a secure, consistent user experience across a range of devices that can be used anywhere. In her session at 21st Cloud Expo, Vidya Nagarajan, a Senior Product Manager at Google, will take a look at various options as to how ChromeOS can be leveraged to interact with people on the devices, and formats th...
SYS-CON Events announced today that Yuasa System will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Yuasa System is introducing a multi-purpose endurance testing system for flexible displays, OLED devices, flexible substrates, flat cables, and films in smartphones, wearables, automobiles, and healthcare.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.