|By Marketwired .||
|February 6, 2014 11:38 AM EST||
PHOENIX, AZ -- (Marketwired) -- 02/06/14 --
- Workforce Mobile application honored for exceptional innovation
- Application creates greater operational productivity and workplace flexibility in the contact center
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that TMC, a global, integrated media company, has named Aspect Workforce Mobile as a CUSTOMER 2014 Product of the Year Award winner. The Product of the Year awards recognizes innovative call center, CRM and teleservices products and solutions released in 2014.
Aspect Workforce Mobile is designed to give contact center agents greater mobile access to Aspect's Workforce Management solution. Built on Aspect's dynamic API Framework which allows easily-configured innovative solutions through packaged functional components and APIs, the application provides contact center personnel access to critical information, the ability to send real-time notifications and to process timely updates directly to the enterprise system, from any location.
"Receiving CUSTOMER Magazine's Product of the year award is yet another proof point of the demand for mobile technology solutions that enable interactions in real time and create meaningful business outcomes," says Spence Mallder, senior vice president and GM, Workforce Management and chief technology officer, Aspect. "As the contact center increasingly becomes a strategic centerpiece of the overall customer experience, an application that empowers and not just connects agents translates into a positive impact on productivity and bottom-line results for our customers, enabling agents to deliver exceptional customer experiences."
Aspect Workforce Mobile extends the mobile capabilities already available to managers to contact center agents, and addresses a desire for more mobility in the workforce at large.
Aspect Mobile Workforce is available globally. For more information visit the Aspect Workforce Mobile data sheet.
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit www.tmcnet.com.
Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2017 New York The 7th Internet of @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, New York. Chris Matthieu is the co-founder and CTO of Octoblu, a revolutionary real-time IoT platform recently acquired by Citrix. Octoblu connects things, systems, people and clouds to a global mesh network allowing users to automate and control design flo...
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The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
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As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Dec. 6, 2016 05:30 PM EST Reads: 1,705
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Dec. 6, 2016 05:15 PM EST Reads: 396
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20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Dec. 6, 2016 02:15 PM EST Reads: 2,256