Welcome!

Virtualization Authors: Nitin Bandugula, Elizabeth White, Tim Hinds, Bill Vorhies, Vormetric Blog

Blog Feed Post

A closer look at Hosted Exchange from Microsoft

emailisemail“Email is Email!”. This is what another Microsoft partner suggested to me, that I should say when presenting Office 365 to potential customers. He went on to say “A customer is not going to make the move to Office 365 for email, it will be for all of the other capabilities”. Well, he was absolutely correct. Using his sound advice, Forceworks has brought thousands of business users to the Office 365 platform. But I continued to have this nagging feeling, that even though users are coming on board at a rapid clip,  I was short-changing Exchange Online in the process.

While it is true, that for most small and medium-sized businesses, email is simply… well, email, but for some, the differences are stark and should be known. So I decided to attempt flesh out exactly what Hosted Exchange is bringing to the table. In other words, Email is not Email, not even close. No more than a Car is a Car or a House is a House.

Of course, this conversation starts with where you start, and those points are vastly different. For most of our customers, Hosted Exchange (or Exchange Online as it is known) comes in as part of their Office 365 subscription. It is just a piece of a package that may also include Lync Online, SharePoint Online, Office, Dynamics CRM Online, Project Pro Online, Office Web Apps, etc. While together these make an undeniably superior solution to whatever most clients may be using today, Exchange Online alone is worth the price.

Business users today have their mail served from a wide array of sources, all with varying degrees of capability, performance and security. POP Accounts (thankfully fading away), webmail, Gmail, Yahoo Mail, proprietary vendor email systems, on premise email systems, and increasingly over the last decade, Exchange hosted by a provider. Of these options On-Premise Exchange has long been considered by IT the best choice for those who could afford the infrastructure and administration. The second best IT choice was a Hosted Exchange provider, think Rackspace, Intermedia, Sherweb and hundreds of others. Suffice it to say, if you are not using Exchange, either on-premise or hosted, most IT professionals would agree that you are using something sub-par, on multiple levels. So really there are two camps, Exchange Users, and everybody else.

Microsoft, of course, “owns” Exchange. They wrote it and launched it in the early 90s, and have been building on it ever since. Microsoft offered this software initially to businesses for their own use and later also to other businesses who would  “build a business” by hosting the software on their own servers and offering Exchange Email service to business users. In April of 2009 Microsoft launched Business Productivity Online Services (BPOS) as their first foray into offering Exchange as a hosted service themselves, but it was not until the re-brand and re-launch as Office 365 that users started to really take notice. And not just users, but the other hosted Exchange providers as well… and they were not too happy. Maybe if Microsoft had priced their service above the cost of the providers reselling their product things would have gone smoother, but in almost every case, Microsoft was cheaper.

MicrosoftDublinDataCentreAerialViewFrom a  provider perspective, Microsoft was, and is, directly competing with them, but without the provider’s cost burden of licensing the Exchange software. It is an interesting situation, paying your competitor to use their software to compete against them. It might have been surmountable, had Microsoft not gone and built all these state-of-the-art data centers. Microsoft did not build these data centers to cause problems for the Exchange Hosting providers, they built them for their entire cloud strategy which is much more encompassing than just email, but the result is the same. No other email provider, of any type, comes close to what Microsoft has behind Exchange Online. For email alone, they could never justify the cost. From a user perspective, they can get Exchange from the owner of the software, running on superior data centers for a lower cost… Darwinian indeed.

So let’s get back to on-premise exchange otherwise known as Exchange Server. By the way, Exchange Server is the same software that the third-party hosting companies have. Microsoft’s Exchange Online, while also running Exchange Server 2013 has quite a few capabilities and features that are not available at all, or at least delayed for the on-premise version, and therefore the hosting provider’s versions. So if you are an IT Manager with on-premise Exchange Server, you are probably smiling that your organization was not involved in the hosting issues described above.

While the battle rages on, you sit comfortably on the sideline, literally Master of your Domain. We hear it all the time, “We have on-premise Exchange, it has all we need and never goes down”. On the first part “has all we need” you are either oblivious or in denial, and on the second part “never goes down” you are lying. I have written at length about IT’s fears of loss of control, or worse loss of a job. The more I talk about the breadth of solutions that Microsoft has in their cloud stack, the greater this fear becomes. So let’s forget about all that and just talk Email.

The typical midsized business with an actual IT department usually has a rack of servers, either literally on the premises or at a private data center or both. Among these servers, many workloads are taking place beyond just email: file shares, accounting software, ERP, anti-virus, too many really to list. But in looking at the email function in particular, it is impossible for IT to be heroes. Email is assumed, like air conditioning or electricity, nobody even thinks about it unless it goes down. When this happens, IT bubbles up from being out of the users’ minds, to a bunch of freaking idiots. Your heroic efforts to restore service are neither appreciated, or even thought about two seconds later.

From an IT perspective, Email presents nothing but risk to your department and its internal reputation. And for what? The perception of control? The impression that you have a better ability to keep it up than Microsoft? I would compare Microsoft’s uptime record for Exchange Online, to any IT department in any midsized business. So even if there were no other reasons, this alone should be reason enough to get out from under email, but there are other reasons.

spamcanLet’s take a quick look at just one important feature, anti-spam. I am going to make the assumption that you not only have Exchange Server, but you also have Forefront protection, which I know many of you do not. Exchange Online Protection (EOP) is the next version of Forefront Online Protection for Exchange (FOPE). EOP anti-spam protection features are included in Exchange Online. The following are benefits of using Exchange anti-spam protection in the cloud (Microsoft Exchange Online or Microsoft Exchange Online Protection) as opposed to Microsoft Exchange Server 2013, which has most of the same built-in anti-spam capabilities as Microsoft Exchange Server 2010:

  • More control and easier configuration   Administrators can use the Exchange Administration Center (EAC) web-based management console in order to customize spam filtering settings so that they best meet the needs of your organization. There is no anti-spam user interface in Exchange Server 2013.
  • Stronger connection filtering   In Exchange 2013, connection filtering IP Allow lists and IP Block lists are available only if you install an Exchange 2010 or Exchange 2007 Edge Transport server in your perimeter network. In the cloud, you can choose to skip spam filtering on email messages sent from trusted senders (gathered from various third-party sources), ensuring that these messages are not mistakenly marked as spam. Also, the hosted filtering service uses Microsoft’s own block lists and lists aggregated from vendors to provide greater IP-level filtering.
  • Stronger content filtering   You can easily configure your content filter policy to:
    • Filter messages written in specific languages.
    • Filter messages sent from specific countries or regions.
    • Mark bulk email messages (such as advertisements and marketing emails) as spam.
    • Search for attributes in a message and act upon the message if it matches a specific advanced spam option attribute. If you are concerned about phishing, some of these options offer a combination of Sender ID and SPF technologies to authenticate and verify that messages are not spoofed.

    In addition to the above content filter options that you can configure in the EAC, the hosted filtering service uses additional URL lists to block suspicious messages that contain specific URLs within their message body.

  • Quicker updates   Spam updates are propagated more quickly across the network. In Exchange Server 2013 updates occur two times per month, whereas the service is updated multiple times per hour.
  • Outbound filtering   Outbound spam filtering is always enabled if you use the hosted service for sending outbound email, thereby protecting organizations using the service and their intended recipients.

This is only one aspect of email, anti-spam, but there are many others. On our Exchange Online product page we have a complete breakdown of the differences between Exchange Server 2013 and Exchange Online. Note that the differences are even more stark if you are on an earlier version of Exchange Server, but I am not showing all of those.

When is the best time to make a move?

This is a huge question with different answers depending on your situation. It also has a great deal to do with how much value you place on different feature and capability gains, which also varies from business to business. There is also a migration cost to consider. If you are currently on one of the other hosted Exchange providers it is fairly easy to do a cost/benefit analysis and make a decision. The challenge sometimes is getting past the misinformation that their desperate sales staff will spew as they try to keep yet another client from leaving their over-priced solution.

If you have an on-premise Exchange Server the trigger points are much different. We often find companies making the move when either hardware or software upgrades are required in order to avoid that expense. This is a very pragmatic approach that completely discounts the additional value received, but the C-Suite has usually looked at IT as an expense to be managed rather than a value creator.  Sometimes a move is triggered by a failure of something that creates downtime, or spam issues. This is not the best time as undue pressure may be placed upon IT, but the fact is that many migrations are reactive rather than proactive.

I encourage you to look into Exchange Online… thoroughly and objectively, then contact us to discuss your situation, we are here to help.

Source: A closer look at Hosted Exchange from Microsoft
Forceworks

Read the original blog entry...

@ThingsExpo Stories
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
SYS-CON Media announced that Cisco, a worldwide leader in IT that helps companies seize the opportunities of tomorrow, has launched a new ad campaign in Cloud Computing Journal. The ad campaign, a webcast titled 'Is Your Data Center Ready for the Application Economy?', focuses on the latest data center networking technologies, including SDN or ACI, and how customers are using SDN and ACI in their organizations to achieve business agility. The Cisco webcast is available on-demand.
Advanced Persistent Threats (APTs) are increasing at an unprecedented rate. The threat landscape of today is drastically different than just a few years ago. Attacks are much more organized and sophisticated. They are harder to detect and even harder to anticipate. In the foreseeable future it's going to get a whole lot harder. Everything you know today will change. Keeping up with this changing landscape is already a daunting task. Your organization needs to use the latest tools, methods and expertise to guard against those threats. But will that be enough? In the foreseeable future attacks w...
As enterprises move to all-IP networks and cloud-based applications, communications service providers (CSPs) – facing increased competition from over-the-top providers delivering content via the Internet and independently of CSPs – must be able to offer seamless cloud-based communication and collaboration solutions that can scale for small, midsize, and large enterprises, as well as public sector organizations, in order to keep and grow market share. The latest version of Oracle Communications Unified Communications Suite gives CSPs the capability to do just that. In addition, its integration ...
SYS-CON Events announced today that ActiveState, the leading independent Cloud Foundry and Docker-based PaaS provider, has been named “Silver Sponsor” of SYS-CON's DevOps Summit New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. ActiveState believes that enterprises gain a competitive advantage when they are able to quickly create, deploy and efficiently manage software solutions that immediately create business value, but they face many challenges that prevent them from doing so. The Company is uniquely positioned to help address these challenges thro...
“The age of the Internet of Things is upon us,” stated Thomas Svensson, senior vice-president and general manager EMEA, ThingWorx, “and working with forward-thinking companies, such as Elisa, enables us to deploy our leading technology so that customers can profit from complete, end-to-end solutions.” ThingWorx, a PTC® (Nasdaq: PTC) business and Internet of Things (IoT) platform provider, announced on Monday that Elisa, Finnish provider of mobile and fixed broadband subscriptions, will deploy ThingWorx® platform technology to enable a new Elisa IoT service in Finland and Estonia.
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile devices as well as laptops and desktops using a visual drag-and-drop application – and eForms-buildi...
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
SYS-CON Events announced today that CodeFutures, a leading supplier of database performance tools, has been named a “Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. CodeFutures is an independent software vendor focused on providing tools that deliver database performance tools that increase productivity during database development and increase database performance and scalability during production.
The Internet of Things is a misnomer. That implies that everything is on the Internet, and that simply should not be - especially for things that are blurring the line between medical devices that stimulate like a pacemaker and quantified self-sensors like a pedometer or pulse tracker. The mesh of things that we manage must be segmented into zones of trust for sensing data, transmitting data, receiving command and control administrative changes, and peer-to-peer mesh messaging. In his session at @ThingsExpo, Ryan Bagnulo, Solution Architect / Software Engineer at SOA Software, focused on desi...
"For over 25 years we have been working with a lot of enterprise customers and we have seen how companies create applications. And now that we have moved to cloud computing, mobile, social and the Internet of Things, we see that the market needs a new way of creating applications," stated Jesse Shiah, CEO, President and Co-Founder of AgilePoint Inc., in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Recurring revenue models are great for driving new business in every market sector, but they are complex and need to be effectively managed to maximize profits. How you handle the range of options for pricing, co-terming and proration will ultimately determine the fate of your bottom line. In his session at 15th Cloud Expo, Brendan O'Brien, Co-founder at Aria Systems, session examined: How time impacts recurring revenue How to effectively handle customer plan changes The range of pricing and packaging options to consider
Things are being built upon cloud foundations to transform organizations. This CEO Power Panel at 15th Cloud Expo, moderated by Roger Strukhoff, Cloud Expo and @ThingsExpo conference chair, addressed the big issues involving these technologies and, more important, the results they will achieve. Rodney Rogers, chairman and CEO of Virtustream; Brendan O'Brien, co-founder of Aria Systems, Bart Copeland, president and CEO of ActiveState Software; Jim Cowie, chief scientist at Dyn; Dave Wagstaff, VP and chief architect at BSQUARE Corporation; Seth Proctor, CTO of NuoDB, Inc.; and Andris Gailitis, C...
Code Halos - aka "digital fingerprints" - are the key organizing principle to understand a) how dumb things become smart and b) how to monetize this dynamic. In his session at @ThingsExpo, Robert Brown, AVP, Center for the Future of Work at Cognizant Technology Solutions, outlined research, analysis and recommendations from his recently published book on this phenomena on the way leading edge organizations like GE and Disney are unlocking the Internet of Things opportunity and what steps your organization should be taking to position itself for the next platform of digital competition.
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, data security and privacy.
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial Cloud.
SYS-CON Media announced that Splunk, a provider of the leading software platform for real-time Operational Intelligence, has launched an ad campaign on Big Data Journal. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. The ads focus on delivering ROI - how improved uptime delivered $6M in annual ROI, improving customer operations by mining large volumes of unstructured data, and how data tracking delivers uptime when it matters most.
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...