|By Cloud Best Practices Network||
|May 2, 2014 06:43 AM EDT||
I originally wrote this paper back in 2005 as a bit of a rant against the positioning of Workflow and BPM. I was reminded of it the other day and took another look only to discover that things still haven’t changed that much. So I’ve decided to revamp it a bit to encompass cloudy type things and what the impact of social media etc has had in the ensuing years. So for your amusement or edification here’s a revised version.
Many of us that were involved in the field of Workflow Automation and Business Process Management (BPM) a few years ago (and some still are I’m sure) argued long and hard about where the two technologies overlapped, where they were different, which mathematical models should be used, which standards were applicable to which part of the technology stack and all that associated puff.
Well these arguments and discussions are well and truly over more or less forgotten; the demarcation lines were well defined and drawn; the road ahead became clear.
The fact that Business Process Management has its roots in Workflow technology is well known – many of today’s leading products are, in fact, evolutions of the original forms processing packages. So there is no longer a need to debate, what is now, a moot point.
But what has happened is that BPM also changed. Rather than being an extension of workflow concepts BPM was seen as systems-to-systems technology exclusively used in the deployment of concepts such as SOA solutions. I’m over simplifying things I know, but it seemed as though BPM was destined to become an IT Technology solution as opposed to the business process solution it was meant to be. Somewhere along the way, one of the key elements in a business process – a person – dropped off the agenda. The fact that the majority of business processes (some 85% according to some very old Forrester research) involve carbon based resources was overlooked – think BPEL for a moment – doesn’t the attempt to develop that particular standard tell you something about the general direction of BPM? But be warned, even today, many vendors will tell you that their BPM products support Human interaction, but what they are talking about will be simple work item handling and form filling – this is a long way from the collaboration and interaction management we will talk about below.
The problem stems from the fact that most Workflow products were flawed and as a result, the problem in the gene pool rippled through to the evolved BPM species. So what was wrong with workflow? It’s quite simple when you think about it; most workflow products assumed that work moved from one resource to another. One user entered the loan details, another approved it. But business doesn’t work like that.
This flawed thinking is probably the main reason why workflow was never quite the success most pundits thought it would be; the solutions were just not flexible enough, since the majority of processes are unsuited to this way of working. Paradoxically, it is the exact reason why BPM is so suited to the world of SOA and systems to systems processes. A rigid approach to systems processes is essential, where people are concerned; the name of the game is flexibility.
Why do we need the flexibility?
Let’s take a simple analogy so that the concept is more easily understood.
Supposing you were playing golf; using the BPM approach would be like hitting a hole in one every time you tee off. Impressive – 18 shots, and a round finished in 25 minutes.
But as we all know, the reality is somewhat different (well my golf is different) – there’s a lot that happens between teeing off and finishing a hole. Ideally about four shots (think nodes in a process) – but you have to deal with the unexpected even though you know the unexpected is very likely; sand traps, water hazards, lost balls, free drops, collaboration with fellow players, unexpected consultation with the referee – and so it goes on. Then there are 17 more holes to do – the result is an intricate and complex process with 18 targets but about 72 operations.
As mentioned earlier, we have to deal with the unexpected. This is not just about using a set of tools to deal with every anticipated business outcome or rule; we are talking about the management of true interaction that takes place between individuals and groups which cannot be predicted or encapsulated beforehand. This is because Business Processes exist at 2 levels – the predictable (the systems) and the un-predictable (the people).
The predictable aspects of the process are easily and well catered for by BPMS solutions – which is why the term Business Process Management is a misnomer since the perceived technology only addresses the integration aspects – with the close coupling with SOA (SOA needs BPM, the converse is not true) there still iis an argument for renaming BPM to Services Process Management (SPM).
Proposals such as BPEL4People didn’t fix the problem either, all that managed to achieve is replicating the shortcomings of Workflow. Anyone who has tried to put together a business case for buying SOA/BPM will know the entire proposition will be a non-starter.
Understanding the business processes exist at 2 levels (the Silicon and the Carbon) takes us a long way towards understanding how we solve this problem. The key point is to recognize that the unpredictable actions of the carbon components are not ad-hoc processes, nor are they exception handling (ask anyone with a six sigma background about exceptions and you’ll understand very quickly what I mean). This is all about the unstructured interactions between people – in particular knowledge workers. These unstructured and unpredictable interactions can, and do, take place all the time – and it’s only going to get worse! The advent of social networking, SaaS etc. etc., are already having, and will continue to have, a profound effect on the way we manage and do business.
Process based technology that understands the needs of people and supports the inherent “spontaneity” of the human mind is the next logical step, and we might be tempted to name this potential paradigm shift “A Business Operations Platform”. 
But what makes a BOP different from what’s gone before?
One of the key innovations (and there are many) is the collaborative nature of the platform. At last there is an environment that allows, encourages even, the business world and the technology world to align. Given that the business process is where these two worlds collide then the BOP becomes the place where the two worlds can achieve the most in terms of collaborative development and common understanding. Eliminating decades of misunderstanding. The Business Operations Platform does six main jobs.
- Puts existing and new application software under the direct control of business managers.
- Facilitates communication between business and IT.
- Makes it easier for the business to improve existing processes and create new ones.
- Enables the automation of processes across the entire organization, and beyond it.
- Gives managers real-time information on the performance of processes.
- Allows organizations to take full advantage of new computing services.
Unlike early BPM offerings that were stitched together from fragments of technologies past, a BOP must be built on a standards-based and modern architecture.. With a service oriented architecture (SOA) and full BPM capabilities companies can create a complete business operations environment that can drive innovation, efficiency and agility for their enterprise. It must be Cloud enabled and capable of being deployed as BPMAAS as. It is the BOP that sets “enterprise cloud computing” apart from “consumer cloud Computing”
So why does workflow suck? It sucks because it made the fatal assumption that a business process was simply modelled as “a to b to c” – but business, as we all know, doesn’t quite work like that. BPM succeeds because of the heritage these products is in the workflow world – but BPM sucks as well because it ignores the requirement to include people.
 Since I wrote this paper Gartner coined the term “Intelligent BPM” but that begs the question as to what went before “Stupid BPM” ? So I’ll use BOP if that is OK with you the reader.
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
Feb. 9, 2016 05:00 PM EST Reads: 149
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Feb. 9, 2016 04:00 PM EST Reads: 222
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
Feb. 9, 2016 04:00 PM EST Reads: 589
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
Feb. 9, 2016 03:15 PM EST
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
Feb. 9, 2016 03:00 PM EST Reads: 182
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
Feb. 9, 2016 03:00 PM EST Reads: 164
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
Feb. 9, 2016 02:45 PM EST Reads: 189
SYS-CON Events announced today that iDevices®, the preeminent brand in the connected home industry, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. iDevices, the preeminent brand in the connected home industry, has a growing line of HomeKit-enabled products available at the largest retailers worldwide. Through the “Designed with iDevices” co-development program and its custom-built IoT Cloud Infrastruc...
Feb. 9, 2016 02:45 PM EST
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
Feb. 9, 2016 02:15 PM EST Reads: 390
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
Feb. 9, 2016 01:15 PM EST Reads: 368
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
Feb. 9, 2016 11:30 AM EST Reads: 401
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
Feb. 9, 2016 08:45 AM EST Reads: 428
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Feb. 9, 2016 08:00 AM EST Reads: 365
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
Feb. 9, 2016 07:45 AM EST
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Feb. 9, 2016 06:45 AM EST Reads: 178
Silver Spring Networks, Inc. (NYSE: SSNI) extended its Internet of Things technology platform with performance enhancements to Gen5 – its fifth generation critical infrastructure networking platform. Already delivering nearly 23 million devices on five continents as one of the leading networking providers in the market, Silver Spring announced it is doubling the maximum speed of its Gen5 network to up to 2.4 Mbps, increasing computational performance by 10x, supporting simultaneous mesh communic...
Feb. 8, 2016 05:00 PM EST
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including clou...
Feb. 6, 2016 03:30 PM EST Reads: 746
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
Feb. 5, 2016 09:00 PM EST Reads: 806
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Feb. 2, 2016 04:30 AM EST Reads: 872
Learn how IoT, cloud, social networks and last but not least, humans, can be integrated into a seamless integration of cooperative organisms both cybernetic and biological. This has been enabled by recent advances in IoT device capabilities, messaging frameworks, presence and collaboration services, where devices can share information and make independent and human assisted decisions based upon social status from other entities. In his session at @ThingsExpo, Michael Heydt, founder of Seamless...
Feb. 1, 2016 05:00 AM EST Reads: 959