Welcome!

Containers Expo Blog Authors: Pat Romanski, Elizabeth White, Liz McMillan, XebiaLabs Blog, Automic Blog

Related Topics: @DevOpsSummit, Java IoT, Microservices Expo, Microsoft Cloud, Linux Containers, Containers Expo Blog, Agile Computing

@DevOpsSummit: Article

Finding Harmony Between Business & Applications & Infrastructure Teams

In summary, no one plans to fail, they just fail to plan

In many companies, the business leadership team, the application team and the infrastructure team are all different entities. And while they are all very dependent on each other in many ways, often organizational goals and alignment can be very different for each team.

For example, business leaders want maximum business results with minimum cost or investment. As a result, this often applies pressure on IT to squeeze more and more out while continually trying to reduce costs. Application teams generally care primarily about the applications, which are directly linked to the business results, but are also very dependent on the infrastructure team. The infrastructure is often at the bottom of the heap, critical for application success, but primarily viewed by business leaders as a "cost center" where the business value provided can be hard to directly link to individual expenses (until something breaks, that is).

However, while there are some natural drivers for conflict between the teams, there should be an even stronger motivation for joint success. That said, the ability to get past the friction points to really find harmony between these groups often takes a concerted effort to design an approach that works for everyone and results in the maximum business results for the right level of investment.

By starting out with that goal in mind, there are three "easy" steps that can help make sure that these groups work together for mutual success:

Step 1: Plan Together
While this seems obvious, it often doesn't happen as different management chains and budgets can result in disjointed goals and plans. Working across teams in the budget and planning phases can be critical to making sure there are common goals and metrics and that those goals align with available resources.

The ability to agree on tradeoffs up front can optimize existing resources across teams and ensure everyone buys in. Obviously the service level agreement (SLA) is the most common form of agreement across teams and can represent a great approach for reaching a common goal, especially if it is done holistically as part of an overall discussion for aligning staffing and resources with business objectives.

Step 2: Share a Common View of Reality
The most common use case is that applications and infrastructure teams have either no management solution or siloed management tools that don't span across domains. As a result, each team has a different view of what is happening that often aren't aligned with each other and don't provide a common view of the IT environment. When a problem arises that affects business results, this lack of shared visibility often translates into more effort to prove that it is not a problem in each teams' domain more so than an effort to jointly find and fix the problem. By having a management tool that integrates across domains, both the application and the infrastructure teams can have a common view of reality. Products, such as SolarWinds Server & Application Monitor and Virtualization Manager, can provide visibility across domains to better coordinate changes and plan for capacity requirements that help prevent problems while significantly improving mean time to repair when a problem does occur.

Step 3: Plan for When Things Go Wrong
Given how much impact critical application failures and downtime can have on a business' financial success, you would think that incident planning would be more common. And while many IT teams do have backup and failover plans, few actually test them. But that only addresses the contingency for a problem on the IT side. Often, the business leadership team could have alternate plans for when significant problems occur. Application, infrastructure and business leadership teams should work together to plan for incidences where backup approaches for communicating with key customers (e.g. a phone tree to call if a website or application is down), temporary alternative order processing approaches and partners who can take over while a system is being repaired are jointly defined. While perhaps not ideal, having these alternatives preplanned and available can turn an outage from a disaster into a mere inconvenience.

In summary, no one plans to fail, they just fail to plan. That old adage clearly applies to the concept of business leadership, application and infrastructure teams working together. A few relatively easy steps taken can help make sure these teams work together to prevent problems and at the same time ensure they are ready to minimize the impacts if a problem does occur.

More Stories By Michael Thompson

Michael Thompson is Director of Systems Management Business at SolarWinds.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
Recently, IoT seems emerging as a solution vehicle for data analytics on real-world scenarios from setting a room temperature setting to predicting a component failure of an aircraft. Compared with developing an application or deploying a cloud service, is an IoT solution unique? If so, how? How does a typical IoT solution architecture consist? And what are the essential components and how are they relevant to each other? How does the security play out? What are the best practices in formulating...
In his session at @ThingsExpo, Arvind Radhakrishnen discussed how IoT offers new business models in banking and financial services organizations with the capability to revolutionize products, payments, channels, business processes and asset management built on strong architectural foundation. The following topics were covered: How IoT stands to impact various business parameters including customer experience, cost and risk management within BFS organizations.
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics ...
SYS-CON Events announced today that Elastifile will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Elastifile Cloud File System (ECFS) is software-defined data infrastructure designed for seamless and efficient management of dynamic workloads across heterogeneous environments. Elastifile provides the architecture needed to optimize your hybrid cloud environment, by facilitating efficient...
SYS-CON Events announced today that Golden Gate University will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Since 1901, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing high quality, practice-based undergraduate and graduate educational programs in law, taxation, business and related professions. Many of its courses are taug...
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
SYS-CON Events announced today that Secure Channels, a cybersecurity firm, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Secure Channels, Inc. offers several products and solutions to its many clients, helping them protect critical data from being compromised and access to computer networks from the unauthorized. The company develops comprehensive data encryption security strategie...
From 2013, NTT Communications has been providing cPaaS service, SkyWay. Its customer’s expectations for leveraging WebRTC technology are not only typical real-time communication use cases such as Web conference, remote education, but also IoT use cases such as remote camera monitoring, smart-glass, and robotic. Because of this, NTT Communications has numerous IoT business use-cases that its customers are developing on top of PaaS. WebRTC will lead IoT businesses to be more innovative and address...
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
SYS-CON Events announced today that App2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. App2Cloud is an online Platform, specializing in migrating legacy applications to any Cloud Providers (AWS, Azure, Google Cloud).
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, shared examples from a wide range of industries – including en...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. Jack Norris reviews best practices to show how companies develop, deploy, and dynamically update these applications and how this data-first...
Intelligent Automation is now one of the key business imperatives for CIOs and CISOs impacting all areas of business today. In his session at 21st Cloud Expo, Brian Boeggeman, VP Alliances & Partnerships at Ayehu, will talk about how business value is created and delivered through intelligent automation to today’s enterprises. The open ecosystem platform approach toward Intelligent Automation that Ayehu delivers to the market is core to enabling the creation of the self-driving enterprise.
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Consumers increasingly expect their electronic "things" to be connected to smart phones, tablets and the Internet. When that thing happens to be a medical device, the risks and benefits of connectivity must be carefully weighed. Once the decision is made that connecting the device is beneficial, medical device manufacturers must design their products to maintain patient safety and prevent compromised personal health information in the face of cybersecurity threats. In his session at @ThingsExpo...