Welcome!

Containers Expo Blog Authors: Liz McMillan, Yeshim Deniz, Eric Robertson, XebiaLabs Blog, AppNeta Blog

Blog Feed Post

Pour en finir avec l’Informatique fantôme : les 3 B (Première partie)

 

GostL’informatique fantôme (Ghost IT en anglais) ? Ce sont toutes les infrastructures, les applications informatiques déployées dans les entreprises hors de la vue de la DSI, sans son accord.

Est-ce que l’informatique fantôme est un phénomène récent ? Non, bien sûr, mais nous avons assisté à une accélération depuis une dizaine d’années avec l’arrivée d’outils logiciels et matériels puissants, légers et faciles à déployer.

Ce que je vous propose, aujourd’hui, c’est de réconcilier les directions métiers et les informaticiens en remplaçant l’informatique fantôme, source permanente de conflits et d’incompréhension, par.. l’informatique flexible, mise en œuvre de manière harmonieuse et efficace, les équipes informatiques et les métiers collaborant de manière transparente, pour que l’informatique des entreprises soit plus performante et économique.

Une utopie ? Non, comme je vais vous l’expliquer.

 

Informatique fantôme : état des lieux

La société Netskope publie tous les trimestres un rapport très instructif sur le déploiement du Cloud Computing et des applications SaaS dans les entreprises ; ses dernières mesures ont été faites à la fin de l’année 2013.

Netskope More Cloud Apps than DSI thinkCe graphique, tiré de leur étude de janvier 2014, montre que les équipes informatiques sous-estiment beaucoup le nombre d’applications SaaS utilisées par leur entreprise. Ce nombre approche des 400 alors que leurs estimations sont de 40 à 50, un ordre de grandeur de différence !

La question qui fâche : pourquoi l’informatique fantôme c’est-elle développée aussi fortement dans toutes les entreprises, quelles que soient leur taille ou leur secteur d’activité ?

Je n’obtiens pas les mêmes réponses quand je pose la question aux informaticiens et aux directions métiers !

  • Pour mes amis informaticiens, ce sont des utilisateurs dissidents, indisciplinés, désobéissants, qui se moquent des contraintes de sécurité... qui ne respectent pas les directives et les choix de la DSI.
  • Pour les directions métiers, ce sont les contraintes irréalistes de la DSI, leurs schémas directeurs, les temps de réponse démesurément longs, leurs consignes de sécurité déraisonnables qui les « obligent » à recourir à l’informatique fantôme.

J’ai une bonne nouvelle : informaticiens et directions métiers peuvent se réconcilier, travailler ensemble et remplacer l’informatique fantôme par ... l’informatique flexible.


Informatique flexible : les fondamentaux

Flexible ITEntre des outils bureautiques universels, peu structurés, et des applications informatiques classiques, très structurées, il existe un très grand champ médian où l’on trouve des demandes universelles pour des usages « semi-structurés ».

L’excellente nouvelle ? Trois familles d’outils, bien sur tous disponibles dans un monde Cloud et mobile, permettent aujourd’hui de répondre à cette demande :

  • BPaaS (Business Process as a Service) : des processus métiers, clefs en main.
  • BPM (Business Process Modeling) : Des outils permettant, très rapidement de modéliser les processus simples que l’on rencontre dans toutes les entreprises.
  • BI (Business Intelligence) : c’est le monde du décisionnel, de l’analyse des données.

Ce sont ces trois B, BPaaS, BI et BPM qui ont donné leur nom à ce billet.

En utilisant intelligemment ces trois familles de solutions, il devient possible d’éradiquer cette dangereuse épidémie d’informatique fantôme.

 

BPaaS (Business Process as a Service)

Logo BPaaSLes éditeurs de solutions BPaaS proposent aux entreprises des processus simples, prêts à l’emploi, et qui demandent très peu de configuration. La frontière avec les solutions SaaS n’est pas très étanche ; s’il faut souvent quelques mois pour déployer des logiciels SaaS tels que Saleforce ou TalentSoft, une solution BPaaS demande, au plus, quelques jours pour être opérationnelle.

Il existe de très nombreuses offres BPaaS, et j’en ai souvent parlé dans ce blog

Je vais en citer seulement deux dans ce billet :

  • Interview Jason Fried BasecampBasecamp : Basecamp est le gestionnaire de projets légers le plus simple à utiliser que je connaisse. Le fondateur de cette société, Jason Fried, a choisi de rester focalisé sur une seule application, mais de faire très bien son métier, comme il l’explique dans cet entretien récent. Beaucoup d’autres éditeurs ont voulu se diversifier, sans succès, et auraient intérêt à méditer cet entretien.
  • SurveyMonkey : C’est le BPaaS dont ont besoin toutes les entreprises qui réalisent des enquêtes, en interne ou vers leurs clients externes. Quelles que soient la complexité ou la variété des questions que vous souhaitez poser, SurveyMonkey répond à vos besoins. Si ce n’est pas le cas, vous faites certainement fausse route en imaginant des enquêtes déraisonnables.

Ces solutions BPaaS ont toutes les mêmes avantages :

  • Déploiement immédiat.
  • Capacité par les métiers de les utiliser sans avoir besoin de se faire aider par la DSI.
  • Des prix très bas : la version la plus chère de Basecamp coûte 3000 $ par an et celle de SurveyMonkey, 800 € par an, pour un usage illimité et un nombre d’utilisateurs illimités.

Survey Monkey prix France

 

Je propose à toutes les DSI de prendre immédiatement les décisions suivantes : 

  • Signer un contrat avec quelques éditeurs BPaaS tels que Basecamp et SurveyMonkey.
  • Mettre ces offres sur leur place de marché interne.
  • Ne pas les facturer en interne en « offrant » ces solutions à tous les métiers.
  • Assurer la promotion interne de ces solutions BPaaS.

DPC WIn-WIn 62841550Ceci leur permettra d’améliorer très vite leur image à l’intérieur de l’entreprise, de réduire la probabilité que d’autres outils équivalents soient utilisés et réduira le volume d’informatique fantôme.

Comme toutes les solutions d’informatique flexible, le BPaaS permet de créer des situations « gagnant-gagnant » entre les métiers et les DSI ; il serait vraiment dommage de ne pas en profiter.

Dans la deuxième partie de cette série, j’aborderai les thèmes BPM et BI.

  

 

Read the original blog entry...

More Stories By Louis Nauges

Louis Naugès is Founder & President of Revevol, the first European Consulting organization 100% dedicated to SaaS and Cloud Computing. He has 30 years of IT experience. Very few people in Europe have his knowledge and expertise in Cloud & SaaS technologies and applications. He works directly with CIOs of very large organizations. Revevol is the first EMEA distributor of Google Apps and the largest worldwide organization deploying Google Apps is one of Revevol's clients.

@ThingsExpo Stories
SYS-CON Events announced today that Outlyer, a monitoring service for DevOps and operations teams, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outlyer is a monitoring service for DevOps and Operations teams running Cloud, SaaS, Microservices and IoT deployments. Designed for today's dynamic environments that need beyond cloud-scale monitoring, we make monitoring effortless so you ...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
China Unicom exhibit at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE FDD, TD-LTE), fixed-line broadband, ICT, data communica...
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great dea...
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...