Welcome!

Containers Expo Blog Authors: Lori MacVittie, Elizabeth White, Liz McMillan, Pat Romanski, Roger Strukhoff

News Feed Item

Getronics Drives off with Five Year Outsourcing Deal with Unipart Automotive

Getronics, the global ICT services group, today announced a five-year deal to transition and transform how Unipart Automotive, the UK’s largest independent supplier of car parts and workshop consumables, consume and provision IT services in the Getronics cloud.

Getronics is partnering with Unipart Automotive to implement Workspace as a Service to 2,000 users across 170 sites throughout the UK, making business critical business applications accessible from multiple employee devices as they move to a BYOD environment. As part of the deal, Getronics is migrating four of the company’s data centres into the Getronics cloud and replacing legacy desktops with a thin client environment. This is fully supported by the Getronics service desk.

In 2011, Unipart Automotive was acquired by PEC from Unipart Group, which saw H2 Equity Partners take a major stake in the business as part of a major turnaround strategy for the company. In line with this change, Unipart Automotive required a fresh IT strategy that would deliver a flexible, future-proof platform for growth, whilst driving business efficiencies including a 20 per cent target reduction in annual IT spend.

Getronics worked closely with Unipart Automotive to make recommendations on how to address the immediate requirements of the new board’s short timeframe. Getronics successfully won the contract due to its understanding of how best to shape and deliver an IT strategy that achieved business transformation through the adoption of new technologies.

Dominic Ruscillo, CIO at Unipart Automotive, comments: “The holy grail for any CIO is to drive competitive advantage through technology. Unipart Automotive’s vision is for technology to become an enabler for profitable business growth.

Getronics developed a roadmap that demonstrated how to embrace both emerging and standard technologies to deliver against our objectives and ensure we keep evolving. This not only encompassed the rapid change we needed to undertake following the separation from Unipart Group but beyond as we prepare for growth.

The commercial flexibility of the contract was imperative to us because of the dynamic journey that we, our end users and customers are on, let alone the pace of technology change. This gave me great confidence that we had found a partner that would not lead us down a technology cul de sac but instead keep us innovating.

In six months, Getronics quickly got under the skin of our organisation, helping us to streamline our IT operations, improve productivity and the service we deliver to our customers. We were impressed by the calibre of Getronics, their in depth understanding of our business, our objectives, as well as their agility.

In terms of quick wins, the initial savings we’re on track to achieve, both in terms of employee productivity and IT spend, are around £1M, already in line with our targeted 20% savings.

Standardising our systems has driven increased customer satisfaction and improved end-user experience. We have introduced new devices, systems and services that facilitate flexible working practices.

As an example, we have deployed a new portal for our end users to access our EDI system, with revised business approval processes. This has successfully combined an existing process on to a new, user friendly technology platform. Scenarios such as this improve working practices, drives efficiencies and are an enabler for positive business growth.”

Next on the agenda for Unipart Automotive and Getronics is a comprehensive Unified Comms programme which comprises a VOIP solution to improve customer experience and optimise sales potential, whilst future-proofing for the creation of virtual call centres longer-term. Also in the plan is the deployment of Microsoft Lync to improve inter-branch communication and collaboration.

Unipart Automotive’s digital strategy is also under review, with a new website launched that will support advanced cataloguing, ecommerce, and mobile apps to drive improved sales performance.

Last but not least, is a Managed Print Services deal to roll out a Samsung print estate to automate the order-to-delivery process, in a project targeted to generate £100K savings on consumables alone. This project will form the basis of a wider Business Process re-engineering project to improve Unipart Automotive’s critical business applications environment, the purpose of which is to deliver a better service to customers.

Mark Cook, Group CEO of Getronics, says, “Helping clients move through M&A activity smoothly is very familiar territory for Getronics. Having not only helped numerous clients as they’ve been part of corporate carve outs, or mergers with new organisations, but also having gone through this ourselves, we understand the pressures and priorities involved in executing this activity well.

Investing time in getting to know Unipart’s business was a critical factor in being able to deliver an IT strategy that will stand the company in good stead for future growth and employee productivity. We are proud to partner alongside Unipart Automotive as they enter this exciting new chapter of growth.”

-Ends-

About Unipart Automotive

Unipart Automotive, including its garage equipment arm Garage Equipment Services (GES), is the UK’s largest independent supplier of car parts, workshop consumables and garage equipment to the aftermarket.

Unipart Automotive has a nationwide network 200 branches trading under the Unipart Automotive, Partco Autoparts, and Express Factors brands. This extensive branch network allows clients, who include Kwik-Fit, Nationwide Auto Centres, National Tyres and the AA as well as independent garages, to receive a service level of delivery within 30 minutes across 30,000 lines. Unipart Automotive has a one million square foot distribution centre that stores around 1.7 million parts and dispatches 20 trailers of Unipart Automotive products each day.

Unipart Automotive also directly supports over 700 independent, owner-operated garages through its Unipart Car Care Centre programme. Each Car Care Centre trades under the owner’s name but benefits from business and marketing support and from Unipart’s UK-leading parts service.

About Getronics

The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands and is owned by the AURELIUS Group, a holding company headquartered in Munich, Germany. With an extensive history that extends over 125 years, the Getronics family has approximately 4,000 employees in 13 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services.

Getronics is the lead in the Getronics Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. According to independent research by Ovum in September 2012, the alliance collectively manages 7.4M client end-user devices, positioning it within the top 3 players in the world.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, provided tips on how to be successful in large scale machine learning...
In his session at @ThingsExpo, Kausik Sridharabalan, founder and CTO of Pulzze Systems, Inc., will focus on key challenges in building an Internet of Things solution infrastructure. He will shed light on efficient ways of defining interactions within IoT solutions, leading to cost and time reduction. He will also introduce ways to handle data and how one can develop IoT solutions that are lean, flexible and configurable, thus making IoT infrastructure agile and scalable.
SYS-CON Events announced today that Numerex Corp, a leading provider of managed enterprise solutions enabling the Internet of Things (IoT), will exhibit at the 19th International Cloud Expo | @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Numerex Corp. (NASDAQ:NMRX) is a leading provider of managed enterprise solutions enabling the Internet of Things (IoT). The Company's solutions produce new revenue streams or create operating...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
IoT is fundamentally transforming the auto industry, turning the vehicle into a hub for connected services, including safety, infotainment and usage-based insurance. Auto manufacturers – and businesses across all verticals – have built an entire ecosystem around the Connected Car, creating new customer touch points and revenue streams. In his session at @ThingsExpo, Macario Namie, Head of IoT Strategy at Cisco Jasper, will share real-world examples of how IoT transforms the car from a static p...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of (at least) three separate application components: the software embedded in the device, the back-end service, and the mobile application for the end user’s controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/target –...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...