Welcome!

Containers Expo Blog Authors: Pat Romanski, Elizabeth White, Carl J. Levine, Chris Colosimo, SmartBear Blog

News Feed Item

Thunderhead.com étend l’engagement omni-canal sur le Cloud avec la toute dernière innovation du ONE Engagement Hub

Thunderhead.com, un chef de file des solutions d’entreprise pour l’engagement client, a annoncé aujourd'hui la sortie de sa capacité de production de masse pour les gros volumes de communications client en tant que composant intégré de son ONE Engagement Hub.

Dans le cadre d’une autre première dans l’industrie, Thunderhead.com permet aux directeurs du marketing et aux responsables de l’expérience client et du service client dans les entreprises de connecter des conversations numériques adaptives en temps réel et du contenu en gros (par ex. des imprimés ou des courriels) dans le contexte, le tout géré depuis le Cloud.

Les organisations reposant sur l’envoi de millions de communications chaque mois à leurs clients doivent relier ces interactions dans le cadre du parcours client global, garantissant que chaque conversation avec un client, qu’elle concerne le service ou le marketing, contribue à une augmentation de l’engagement client, conduisant à une meilleure rétention et à la création de valeur à vie. La capacité de production de masse de ONE Engagement Hub de Thunderhead.com permet non seulement à ces importants volumes de communications personnalisées d’être assemblés mais également connectés avec des données client en temps réel au niveau de tous les points de contact, afin d’offrir une expérience client omni-canal fluide dans le cadre d’un parcours client connecté.

Grâce à cette capacité étendue, les clients ayant besoin d’une importante capacité d’envoi de courriels et de courriers peuvent à présent transformer leur fonction traditionnelle de gestion des communications client sur place en une stratégie d’engagement client contribuant à la croissance du chiffre d’affaires. De plus, ils bénéficient de la rapidité de déploiement et de la flexibilité stratégique du Cloud.

Danny Rippon, responsable Solutions chez Thunderhead.com, a déclaré aujourd’hui : « Ce perfectionnement de notre ONE Engagement Hub poursuit notre engagement à l’égard de nos clients visant à leur offrir les capacités les plus avancées pour gérer chaque point de contact avec les clients, quel que soit le support utilisé, suscitant l'engagement et aboutissant à des résultats commerciaux mesurables. Un engagement véritable exige une capacité à gérer les communications à la bonne échelle dans l’ensemble du parcours client, des conversations interactives en temps réel sur les terminaux numériques aux documents statiques mais riches en informations. Le ONE Engagement Hub permet aux entreprises d’intégrer facilement les points de contact de sorte que toutes les conversations avec un client soient reliées et triées dans l’ordre chronologique, et qu’elles créent de la valeur aussi bien pour le client que pour l’entreprise. »

En tant que précurseur reconnu des solutions d’engagement client, Thunderhead.com a observé que les communications client ont de plus en plus lieu en temps réel et qu’il existait un besoin de perspectives contextuelles et adaptives. Le ONE Engagement Hub est la solution qui permet aux entreprises de connecter le paysage complexe actuel de l’engagement client au niveau de chaque point de contact avec le client (téléphone mobile, réseaux sociaux, Web, e-mail, imprimés, centre d’appels) et d’offrir une expérience client connectée de manière fluide. Avec le ONE Engagement Hub, les entreprises créent de la valeur plus rapidement, augmentent leur chiffre d’affaires et améliorent la fidélité des clients.

À propos de Thunderhead.com

Thunderhead.com fournit une suite de capacités puissantes de SaaS (logiciel en tant que service) à partir de son ONE Engagement Hub.

Le ONE Engagement Hub allie perspectives des clients, contexte et comportement historique afin d’informer les interactions avec les clients et les partenaires à l’échelle de tous les points de contact.

Nous faisons en sorte qu’il soit plus facile pour les équipes axées sur les clients de concevoir et de déployer de grandes expériences clients fondées sur de riches perspectives et propulsées par des interactions basées sur la valeur qui favorisent un engagement à long terme.

Le résultat est que les entreprises sont habilitées à accroître le chiffre d’affaires, la force de la marque et la différenciation en s’éloignant des interactions isolées pour créer de riches relations avec les clients, comme celles des grandes entreprises. Thuderhead.com dessert sa clientèle mondiale à partir de bureaux en Amérique du Nord, en Europe et en Asie-Pacifique.

Pour en savoir plus, consultez www.thunderhead.com

Le texte du communiqué issu d’une traduction ne doit d’aucune manière être considéré comme officiel. La seule version du communiqué qui fasse foi est celle du communiqué dans sa langue d’origine. La traduction devra toujours être confrontée au texte source, qui fera jurisprudence.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...