Click here to close now.




















Welcome!

Containers Expo Blog Authors: Trevor Parsons, Dana Gardner, Lori MacVittie, Pat Romanski, Elizabeth White

News Feed Item

Thunderhead.com étend l’engagement omni-canal sur le Cloud avec la toute dernière innovation du ONE Engagement Hub

Thunderhead.com, un chef de file des solutions d’entreprise pour l’engagement client, a annoncé aujourd'hui la sortie de sa capacité de production de masse pour les gros volumes de communications client en tant que composant intégré de son ONE Engagement Hub.

Dans le cadre d’une autre première dans l’industrie, Thunderhead.com permet aux directeurs du marketing et aux responsables de l’expérience client et du service client dans les entreprises de connecter des conversations numériques adaptives en temps réel et du contenu en gros (par ex. des imprimés ou des courriels) dans le contexte, le tout géré depuis le Cloud.

Les organisations reposant sur l’envoi de millions de communications chaque mois à leurs clients doivent relier ces interactions dans le cadre du parcours client global, garantissant que chaque conversation avec un client, qu’elle concerne le service ou le marketing, contribue à une augmentation de l’engagement client, conduisant à une meilleure rétention et à la création de valeur à vie. La capacité de production de masse de ONE Engagement Hub de Thunderhead.com permet non seulement à ces importants volumes de communications personnalisées d’être assemblés mais également connectés avec des données client en temps réel au niveau de tous les points de contact, afin d’offrir une expérience client omni-canal fluide dans le cadre d’un parcours client connecté.

Grâce à cette capacité étendue, les clients ayant besoin d’une importante capacité d’envoi de courriels et de courriers peuvent à présent transformer leur fonction traditionnelle de gestion des communications client sur place en une stratégie d’engagement client contribuant à la croissance du chiffre d’affaires. De plus, ils bénéficient de la rapidité de déploiement et de la flexibilité stratégique du Cloud.

Danny Rippon, responsable Solutions chez Thunderhead.com, a déclaré aujourd’hui : « Ce perfectionnement de notre ONE Engagement Hub poursuit notre engagement à l’égard de nos clients visant à leur offrir les capacités les plus avancées pour gérer chaque point de contact avec les clients, quel que soit le support utilisé, suscitant l'engagement et aboutissant à des résultats commerciaux mesurables. Un engagement véritable exige une capacité à gérer les communications à la bonne échelle dans l’ensemble du parcours client, des conversations interactives en temps réel sur les terminaux numériques aux documents statiques mais riches en informations. Le ONE Engagement Hub permet aux entreprises d’intégrer facilement les points de contact de sorte que toutes les conversations avec un client soient reliées et triées dans l’ordre chronologique, et qu’elles créent de la valeur aussi bien pour le client que pour l’entreprise. »

En tant que précurseur reconnu des solutions d’engagement client, Thunderhead.com a observé que les communications client ont de plus en plus lieu en temps réel et qu’il existait un besoin de perspectives contextuelles et adaptives. Le ONE Engagement Hub est la solution qui permet aux entreprises de connecter le paysage complexe actuel de l’engagement client au niveau de chaque point de contact avec le client (téléphone mobile, réseaux sociaux, Web, e-mail, imprimés, centre d’appels) et d’offrir une expérience client connectée de manière fluide. Avec le ONE Engagement Hub, les entreprises créent de la valeur plus rapidement, augmentent leur chiffre d’affaires et améliorent la fidélité des clients.

À propos de Thunderhead.com

Thunderhead.com fournit une suite de capacités puissantes de SaaS (logiciel en tant que service) à partir de son ONE Engagement Hub.

Le ONE Engagement Hub allie perspectives des clients, contexte et comportement historique afin d’informer les interactions avec les clients et les partenaires à l’échelle de tous les points de contact.

Nous faisons en sorte qu’il soit plus facile pour les équipes axées sur les clients de concevoir et de déployer de grandes expériences clients fondées sur de riches perspectives et propulsées par des interactions basées sur la valeur qui favorisent un engagement à long terme.

Le résultat est que les entreprises sont habilitées à accroître le chiffre d’affaires, la force de la marque et la différenciation en s’éloignant des interactions isolées pour créer de riches relations avec les clients, comme celles des grandes entreprises. Thuderhead.com dessert sa clientèle mondiale à partir de bureaux en Amérique du Nord, en Europe et en Asie-Pacifique.

Pour en savoir plus, consultez www.thunderhead.com

Le texte du communiqué issu d’une traduction ne doit d’aucune manière être considéré comme officiel. La seule version du communiqué qui fasse foi est celle du communiqué dans sa langue d’origine. La traduction devra toujours être confrontée au texte source, qui fera jurisprudence.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of profound change in the industry.
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect their organization.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world and it starts with business models and monetization strategies.
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, discussed IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sectors.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
Akana has released Envision, an enhanced API analytics platform that helps enterprises mine critical insights across their digital eco-systems, understand their customers and partners and offer value-added personalized services. “In today’s digital economy, data-driven insights are proving to be a key differentiator for businesses. Understanding the data that is being tunneled through their APIs and how it can be used to optimize their business and operations is of paramount importance,” said Alistair Farquharson, CTO of Akana.
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud business applications and services across multiple cloud delivery models.
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI Intelligence, he worked analyzing bank technology for Corporate Insight and The Clearing House Payment...
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit for the EMC Federation.
"Optimal Design is a technology integration and product development firm that specializes in connecting devices to the cloud," stated Joe Wascow, Co-Founder & CMO of Optimal Design, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and simplified management of data on complex storage networks. CommVault's exclusive single-platform architecture gives companies unp...
Electric Cloud and Arynga have announced a product integration partnership that will bring Continuous Delivery solutions to the automotive Internet-of-Things (IoT) market. The joint solution will help automotive manufacturers, OEMs and system integrators adopt DevOps automation and Continuous Delivery practices that reduce software build and release cycle times within the complex and specific parameters of embedded and IoT software systems.
"ciqada is a combined platform of hardware modules and server products that lets people take their existing devices or new devices and lets them be accessible over the Internet for their users," noted Geoff Engelstein of ciqada, a division of Mars International, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.