|By Business Wire||
|August 18, 2014 08:02 AM EDT||
To recognize some of the world’s most innovative retail banking programs, services and processes, BAI and Infosys have announced the finalists of the 2014 BAI-Finacle Global Banking Innovation Awards. The global awards program, now in its fourth year, recognizes innovation in the retail banking industry that positively impacts customer experience, bank efficiency and profitability. Twenty-two finalists representing 13 financial institutions around the world were chosen from more than 200 nominations for their innovative excellence. Five categories of finalists are represented this year, all of which celebrate breakthrough achievements in key areas of innovation.
The Product and Service Innovation Award recognizes retail financial institutions that have substantially improved an existing product or service or have introduced a new one that has engaged customers, unleashed new revenue opportunities or improved the bank's competitiveness. Finalists listed in alphabetical order include:
- Alfa-Bank (Russia): Savings Account Activity
- BAC|CREDOMATIC (Costa Rica): BAC Ticket
- CaixaBank (Spain): ReciBox: Online and Multi-device Service for Bill Payment
- DenizBank A.S. (Turkey): fastPay Hands-free Payment Using Bluetooth Low Energy
- OCBC Bank (Singapore): Money In$ights: Personal Financial Manager
- TD Canada Trust (Canada): SecureKey Concierge
The Channel Innovation Award recognizes retail financial institutions that have made marked changes or improvements within the bank’s distribution network to existing channels (such as branch, ATM or mobile) or have introduced a new channel or distribution strategy that has benefited the organization and the customer experience. Finalists listed in alphabetical order include:
- CaixaBank (Spain): Wearable Technology in Banking
- DenizBank A.S. (Turkey): fastPay Mobile Wallet
- DenizBank A.S. (Turkey): Social Customer Care
- mBank (Poland): Project New mBank: The Next Generation Digital Bank
- Tatra banka, A.S. (Slovakia): Voice BiometricsTB
The Innovation in Internal Process Improvement Award recognizes retail financial institutions that have made a significant investment in internal processes to improve the overall customer experience, including cultural transformations or more customer-friendly products, services or delivery channels. Finalists listed in alphabetical order include:
- CaixaBank (Spain): Artificial Intelligence in Commercial Communication for Home Banking (LOE)
- Denizbank A.S. (Turkey): Smart Cross Platforms “inter-Dashboard”
- DenizBank A.S. (Turkey): “inter-Collect” Collection Software
- ICICI Bank Ltd. (India): Project MARC– Mobile-based Automation of Receipts on CAPs
The Innovation in Societal and Community Impact Award recognizes retail financial institutions that have designed or enhanced products and services, or channel accessibility to meet the needs of customers with special circumstances. These include ensuring access to physical locations to disabled customers, or providing banking services and financial education to underserved populations. Finalists listed in alphabetical order include:
- BAC|CREDOMATIC (Costa Rica): We Are Inclusiveness - Inclusive Finance
- CaixaBank (Spain): APSIS4all - Accessible ATMs
- CaixaBank (Spain): Microdonations: Charitable Giving Through Electronic Channels
- Fifth Third Bancorp (United States): Bank Homeowner Reemployment
All submitted nominations were also reviewed and considered for the Disruptive Innovation in Banking Award.
The Disruptive Innovation in Banking Award recognizes a bank that implemented a program or service, completed and launched no earlier than July 2012, that is radical in nature and has made a global impact in terms of redefining business-as-usual in retail banking. Finalists listed in alphabetical order include:
- CaixaBank (Spain): “Alta Cliente’s” Mobile App
- Idea Bank S.A. (Poland): Idea Cloud – Secure Banking Cloud
- PostFinance Ltd. (Switzerland): Bank as a Retailer for Digital Goods
“The innovation and accomplishments of this very esteemed group of organizations is truly inspiring,” says Debbie Bianucci, president and chief executive officer, BAI. “With more than 200 nominations from over 30 countries across the world, the BAI-Finacle Global Banking Innovation Awards recognize the impactful, valuable solutions and processes organizations have created in their quest to better serve their customers and grow through innovation.”
“These winning banks are redefining banking. They are delivering innovative products and services that create new and improved experiences for customers that increase profitability and efficiency,” says Haragopal M., senior vice president and global head of Infosys Finacle. “We are pleased to recognize these pioneers who share our view that innovation underpins success in banking.”
BAI’s Innovation Circle Judging Panel, a hand-picked panel of distinguished thought leaders and retail banking professionals will select winners in each of the five categories as well as honor one institution as Most Innovative Bank of the Year.
Winners will be announced at the BAI-Finacle Global Banking Innovation Awards Ceremony on November 12, at the BAI Retail Delivery Conference in Chicago, Ill. BAI Retail Delivery, scheduled November 11-14, 2014, is the premier retail banking conference in the world, attended by more than 3,000 financial services professionals including retail banking organizations and financial technology and business solutions providers to these financial institutions. To learn more about the 2014 BAI-Finacle Global Banking Innovation Awards, visit www.baiglobalinnovations.com.
BAI is the financial services industry’s resource for breakthrough information and intelligence needed to innovate and stay relevant in an evolving marketplace. For more than 85 years, BAI has focused on advancing the industry by offering unbiased education and research. BAI’s offerings are as diverse as the industry, and include premier events such as BAI Retail Delivery Conference & Expo, groundbreaking research and performance metrics, professional learning and development programs, and in-depth editorial coverage through BAI Banking Strategies. For more information visit: BAI.org or on twitter.com/BAI_Info/.
About Infosys Ltd
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence. Visit www.infosys.com to see how Infosys (NYSE: INFY), with US$7.4 billion in annual revenues and 158,000+ employees, is Building Tomorrow's Enterprise® today.
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2013 and on Form 6-K for the quarter ended September 30, 2013. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company unless it is required by law.
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