Welcome!

Containers Expo Blog Authors: Derek Weeks, Mehdi Daoudi, Pat Romanski, Liz McMillan, Destiny Bertucci

News Feed Item

Case Study: StratoGen Deliver Unparalleled Service to CaféX via a Fully Scalable and Robust Public Cloud

LONDON, September 1, 2014 /PRNewswire/ --


CaféX is a rising star in the realm of real-time customer engagement solutions, operating out of the USA, UK and Asia. They provide a suite of WebRTC and mobile B2C applications for businesses that need deeply reliable consumer collaboration.

     (Logo: http://photos.prnewswire.com/prnh/20140901/703594 )
Originally CaféX were using Amazon Web Services, however the AWS solution was simply not meeting the needs of CaféX's support-centric services. AWS were chosen initially for its easy robust and reliable uptime; however AWS' monolithic client-base and boilerplate cloud environment made it agonizingly difficult for CaféX to innovate or customise. CaféX were in desperate need of a top-grade, VMware based public cloud provider. They required two key features that AWS could not offer: meaningful environmental control and customisation, allowing for the deployment of industry standard Cisco call centre technology and attentive, accessible support staff.

Owen Morgan, IT Director, CaféX commented: "When we tried to customise anything with AWS it was a seriously painful process and AWS support was virtually non-existent. We therefore needed a provider than could offer us a solid Public Cloud environment based on VMware, and give us the ability to customise as required and support us technically when we needed it. This is really what StratoGen brings to the table: they don't just offer a server, they offer a service."

They looked to StratoGen, because in addition to raw power and immediate scalability, CaféX saw the opportunity for an IT partnership that exceeded the accepted standards of the industry and worked to support the growing complexity of their service, rather than chaining it to a mass-produced and barely-maintained infrastructure.

Not only did StratoGen demonstrate the competitive flexibility and power of our public cloud, we immediately reached out to CaféX's team to begin engaging them in the environmental customisation that had been otherwise impossible for them to explore.

Using the StratoGen engineers as a seamless extension of their own IT department, CaféX finally created the perfect cloud environment for their own unique needs, all without the struggle or the outlay of a physical hardware refresh. StratoGen's involvement took the isolation away from CaféX's cloud interactions, providing them with the prompt, reliable support that AWS remains simply too large to offer.

We continue to support the changing parameters of CaféX's business model and public cloud needs, and CaféX continues to outstrip their competitors in the evolving realm of consumer communications.

StratoGen's relationship with CaféX will continue to grow organically with the company itself, and for both IT and management, fears of infrastructure impeding progress are a thing of the past. We remain committed to our partnership with CaféX and their continued success and growth.

http://www.cafex.com

http://www.stratogen.net/

Notes to editor

About StratoGen 

StratoGen is a leading VMware hosting company with a worldwide client base and award winning cloud platform. StratoGen operates in multiple datacentres across the US, Europe and Asia offering VMware hosting, disaster recovery and associated services. StratoGen hosted VMware products include a 100% uptime service level guarantee.

About CaféX Communications 

CaféX is a leading provider of real-time engagement solutions for tablet, smartphone and desktop applications. Enterprises can increase customer loyalty and conversion rates by delivering a personalized experience across every point of interaction. Business partners and in-house personnel can also benefit from mobile collaboration solutions powered by WebRTC-based toolkits that make it simple for developers to light up mobile applications and web pages with in-app video, co-browsing, annotation and other live assist functions. CaféX's plugin-less approach is accompanied by secure integration with existing enterprise communication systems and endpoints. Customers can shift between interaction channels without rehashing details each time, as contextual data is consolidated across channels and presented in real time to the enterprise for agent consumption, IVR bypass, call back, cross-channel analytics and other advanced treatment.

For further information or to arrange interviews please contact [email protected] or call +44-(0)845-544-0465.


SOURCE StratoGen

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices t...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, discussed how they built...
No hype cycles or predictions of a gazillion things here. IoT is here. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, an Associate Partner of Analytics, IoT & Cybersecurity at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He also discussed the evaluation of communication standards and IoT messaging protocols, data...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and B...
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls of large enterprises moving to the cloud. This includes strategies around choosing a cloud provider(s), architecture, and lessons learned. In addition, he covered some of the best practices for structured team migration an...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
DevOps at Cloud Expo – being held June 5-7, 2018, at the Javits Center in New York, NY – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Among the proven benefits,...
@DevOpsSummit at Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, is co-located with 22nd Cloud Expo | 1st DXWorld Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait...
Cloud Expo | DXWorld Expo have announced the conference tracks for Cloud Expo 2018. Cloud Expo will be held June 5-7, 2018, at the Javits Center in New York City, and November 6-8, 2018, at the Santa Clara Convention Center, Santa Clara, CA. Digital Transformation (DX) is a major focus with the introduction of DX Expo within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive ov...
SYS-CON Events announced today that T-Mobile exhibited at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on qua...
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness. For more information, please visit https://www.cedexis.com.
SYS-CON Events announced today that Google Cloud has been named “Keynote Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Companies come to Google Cloud to transform their businesses. Google Cloud’s comprehensive portfolio – from infrastructure to apps to devices – helps enterprises innovate faster, scale smarter, stay secure, and do more with data than ever before.
SYS-CON Events announced today that Vivint to exhibit at SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California. As a leading smart home technology provider, Vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions to more than one million customers throughout the United States and Canada. The end result is a smart home solution that sav...
SYS-CON Events announced today that Opsani will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Opsani is the leading provider of deployment automation systems for running and scaling traditional enterprise applications on container infrastructure.