Welcome!

Containers Expo Blog Authors: Gerardo A Dada, Carmen Gonzalez, Pat Romanski, PagerDuty Blog, Alberto Pan

News Feed Item

Case Study: StratoGen Deliver Unparalleled Service to CaféX via a Fully Scalable and Robust Public Cloud

LONDON, September 1, 2014 /PRNewswire/ --


CaféX is a rising star in the realm of real-time customer engagement solutions, operating out of the USA, UK and Asia. They provide a suite of WebRTC and mobile B2C applications for businesses that need deeply reliable consumer collaboration.

     (Logo: http://photos.prnewswire.com/prnh/20140901/703594 )
Originally CaféX were using Amazon Web Services, however the AWS solution was simply not meeting the needs of CaféX's support-centric services. AWS were chosen initially for its easy robust and reliable uptime; however AWS' monolithic client-base and boilerplate cloud environment made it agonizingly difficult for CaféX to innovate or customise. CaféX were in desperate need of a top-grade, VMware based public cloud provider. They required two key features that AWS could not offer: meaningful environmental control and customisation, allowing for the deployment of industry standard Cisco call centre technology and attentive, accessible support staff.

Owen Morgan, IT Director, CaféX commented: "When we tried to customise anything with AWS it was a seriously painful process and AWS support was virtually non-existent. We therefore needed a provider than could offer us a solid Public Cloud environment based on VMware, and give us the ability to customise as required and support us technically when we needed it. This is really what StratoGen brings to the table: they don't just offer a server, they offer a service."

They looked to StratoGen, because in addition to raw power and immediate scalability, CaféX saw the opportunity for an IT partnership that exceeded the accepted standards of the industry and worked to support the growing complexity of their service, rather than chaining it to a mass-produced and barely-maintained infrastructure.

Not only did StratoGen demonstrate the competitive flexibility and power of our public cloud, we immediately reached out to CaféX's team to begin engaging them in the environmental customisation that had been otherwise impossible for them to explore.

Using the StratoGen engineers as a seamless extension of their own IT department, CaféX finally created the perfect cloud environment for their own unique needs, all without the struggle or the outlay of a physical hardware refresh. StratoGen's involvement took the isolation away from CaféX's cloud interactions, providing them with the prompt, reliable support that AWS remains simply too large to offer.

We continue to support the changing parameters of CaféX's business model and public cloud needs, and CaféX continues to outstrip their competitors in the evolving realm of consumer communications.

StratoGen's relationship with CaféX will continue to grow organically with the company itself, and for both IT and management, fears of infrastructure impeding progress are a thing of the past. We remain committed to our partnership with CaféX and their continued success and growth.

http://www.cafex.com

http://www.stratogen.net/

Notes to editor

About StratoGen 

StratoGen is a leading VMware hosting company with a worldwide client base and award winning cloud platform. StratoGen operates in multiple datacentres across the US, Europe and Asia offering VMware hosting, disaster recovery and associated services. StratoGen hosted VMware products include a 100% uptime service level guarantee.

About CaféX Communications 

CaféX is a leading provider of real-time engagement solutions for tablet, smartphone and desktop applications. Enterprises can increase customer loyalty and conversion rates by delivering a personalized experience across every point of interaction. Business partners and in-house personnel can also benefit from mobile collaboration solutions powered by WebRTC-based toolkits that make it simple for developers to light up mobile applications and web pages with in-app video, co-browsing, annotation and other live assist functions. CaféX's plugin-less approach is accompanied by secure integration with existing enterprise communication systems and endpoints. Customers can shift between interaction channels without rehashing details each time, as contextual data is consolidated across channels and presented in real time to the enterprise for agent consumption, IVR bypass, call back, cross-channel analytics and other advanced treatment.

For further information or to arrange interviews please contact [email protected] or call +44-(0)845-544-0465.


SOURCE StratoGen

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, discussed recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model for ...
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effici...
Everyone knows that truly innovative companies learn as they go along, pushing boundaries in response to market changes and demands. What's more of a mystery is how to balance innovation on a fresh platform built from scratch with the legacy tech stack, product suite and customers that continue to serve as the business' foundation. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, discussed why and how ReadyTalk diverted from healthy revenue and mor...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lead...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal...
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, will discuss how AI can simplify cloud operations. He will cover the following topics: why clou...
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, discussed how VPaaS enables you to move fast, creating scalable video experiences that reach your aud...
"At ROHA we develop an app called Catcha. It was developed after we spent a year meeting with, talking to, interacting with senior citizens watching them use their smartphones and talking to them about how they use their smartphones so we could get to know their smartphone behavior," explained Dave Woods, Chief Innovation Officer at ROHA, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...