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Virtualization Authors: Trevor Parsons, Elizabeth White, Michael Bushong, JP Morgenthal, Carmen Gonzalez

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Call centers slash workstation costs with Userful desktop virtualization solution

Equipping agents with multiple high performance desktops powered from one PC

CALGARY, Alberta, Sept. 2, 2014 /PRNewswire/ -- High-performance workstations are essential to the success of most call centers, but as call centers around the world face continual pressure to control costs, traditional computing approaches are too costly.  AMJ Technologies, an IT support company based in Las Vegas, NV, has adopted Userful virtualization software to reduce the cost of its computing infrastructure and improve performance and quality control.

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The simplest and most flexible virtual desktop solution, the all-in-one Userful VDI software appliance leverages zero client devices to replace physical PCs, saving an average of 60% of hardware and 90% of electricity costs. From a single Core i7 PC, Userful offers concurrent use of different operating systems including full Microsoft™ Windows desktops and free, integrated desktops such as Chrome-based cloud-client, Linux, signage solutions and desktops delivered through Remote Desktop Protocol (RDP). The browser-managed Userful solution takes virtualization beyond the desktop, and can also be used to power interactive touch displays, digital signage and video walls.

AMJ Technologies has been installing Userful Multiplatform in call centers to set up fleets of workstations, and is now able to offer multiple desktop environments for each agent, but at a fraction of prior costs. Andrew Johnson, owner of AMJ Technologies, has been extremely pleased with choosing Userful Multiplatform because of it's of simple set up, affordability and high performance.

"Userful is the only software that does what it can do with very simple installation. The first station I configured was up and running within a half an hour," Johnson said. "Once it's configured you don't have to worry about it -- it just works."

Call centers of any size can integrate Userful Multiplatform in order to better equip agents, improve customer service, and reduce overall costs. With Userful Multiplatform, a standard PC server can power multiple desktops along with digital displays, like touch screens and digital signs. Displays can be customized with a choice of operating systems, all managed from a central application.

Johnson was pleased that the solution was simple for his company to implement, and will continue to recommend Userful Multiplatform to call centers, and other businesses, because it's a solution that works.

"It allowed us to use the existing infrastructure without requiring more resources like wiring, networking, or power. Using a traditional method, we would have needed extra power, materials and resources, let alone our extra time," Johnson added. "Userful Multiplatform is an out of the box idea that just really clicks and makes so much sense. Why didn't someone think of this before?"

"Traditional VDI is typically a poor fit for call centers because of high costs and inherent audio latency issues that make real-time audio an ongoing challenge." Tim Griffin, Userful CEO. "Userful's local appliance model solves the cost and latency challenges giving call centers a simple, cost effective and flexible way to expand their desktop infrastructure"

About Userful
Userful Corporation is a leading desktop virtualization software company that makes it simple and affordable for organizations to implement and centrally manage virtual computers from desktops to touch-screens and beyond. Userful is the trusted provider of over 1 million virtual computers in over 100 countries and works with zero- and thin-client devices from world-class partners such as ViewSonic and HP. userful.com.

About AMJ Technologies
AMJ Technologies is an IT systems integrator focused on delivering quality, low-cost solutions to a variety of clients including call centers in North America.

Contact
Carolyn Evans
[email protected]
403.289.2177 ext. 241

SOURCE Userful Corporation

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