Welcome!

Containers Expo Blog Authors: Elizabeth White, Liz McMillan, Automic Blog, Stackify Blog, Sven Olav Lund

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Blog Post

A Day in the Life of Tech Torment | @DevOpsSummit #APM #DevOps #DigitalTransformation

Vendors in the digital marketplace are facing battles on many fronts

A Day in the Life of Tech Torment
By Abelardo Gonzalez

Companies in the digital marketplace of the 21st century know a customer has their options. They make every minute of the day count for something, and they don’t have time to waste sitting in front of a screen waiting for something to load. If they feel like time is wasted with broken links or pages that load at a glacial pace, they will click away and find a competitor who can provide better service.

The challenge of providing a fast and reliable online experience for every user is one that must be met as digital transformation continues to reshape how people conduct business and meet day-to-day needs. The retail industry, for example, has been entirely disrupted by digital transformation. Gone are the days when shopping trips to in-store locations were the norm rather than the exception. The expectations customers have of companies have changed dynamically, and companies must meet those demands or risk redundancy.

Meet Sooraya. Sooraya is the face of the new millennium – a Lebanese-American mother of two who works in medical administration in a major American city. Sooraya’s life often feels like a maelstrom as she balances school and sports with her kids, work, her passion for long-distance running,  and spending precious hours with her husband. As a result, Sooraya economizes her time by completing many day-to-day tasks online. Her  banking, clothes shopping, and perusing new running gear are all done online. Sooraya hasn’t been in a bookstore in years; the suspense novels she reads voraciously are all bought on Amazon. She even shops online for the ingredients to make her famous Lebanese koosa.

Every day there are more people like Sooraya who depend on reliable online service to meet basic living needs and they overwhelmingly  patronize companies that can provide consistently reliable service. In this marketplace, milliseconds count. A customer who has to wait  more than two to three seconds for the front-end page to load is proportionally more likely to give up and click away. The blink of an eye, a  finger snap, this tiny amount of time can be the difference between making a sale and losing a transaction and sending a valued customer  to a competitor.

Vendors in the digital marketplace are facing battles on many fronts. Information on service performance is stored in different systems where  it is siloed and there’s no full visibility when it comes to monitoring both front- and back-end services as well as third-party content from all  around the globe much less correlation between the different sets of data. Websites need to provide a cohesive experience for users even though they have complex ecosystems of homegrown and third-party content (like social media – think Facebook, Twitter, etc.), multiple services, and APIs (like advertising and marketing analytics) that all interconnect to provide the user experience. As every biologist, philosopher, and Jedi Knight knows, one disturbance in an interconnected system can have long and far reaching ramifications. Thus, the challenge of providing a fast and reliable experience can be a complex and potentially frustrating one.

Collecting and translating performance data is a massive undertaking but one that can be fulfilled by using a unified monitoring tool that gives full visibility of front-end and back-end systems on user impacting events. The right tool will quickly identify the root cause with full visibility and traceability of the front-end through to the back-end systems, all unified through the concept of the same Business Transaction which spans these systems and acts to minimize user impact by leveraging a symbiotic relationship between proactive and reactive capabilities. With a unified monitoring solution, a company has proactive, reactive, and insightful data to manage the customer experience. An application intelligence platform that unifies back-end monitoring with both real-user monitoring and synthetic monitoring will not only optimize the experience of a customer like Sooraya, it will also accelerate the digital transformation of a company, keeping it at the head of an ever changing industry.

The harsh reality is that when people like Sooraya have a poor digital experience or difficulty with their online tasks, they won’t hesitate to find vendors who can better meet their expectations, which have been set by companies with massive technical resources. The good news is that a comprehensive and unified method of tracking and reporting user behavior can assure the experience that earns the loyalty and appreciation of customers around the globe.

This is Part One of a four-part series on ‘A Day in the Life of Tech Torment’ .

The post A Day in the Life of Tech Torment appeared first on Application Performance Monitoring Blog | AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

@ThingsExpo Stories
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics gr...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things’). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing? IoT is not about the devices, it’s about the data consumed and generated. The devices are tools, mechanisms, conduits. In his session at Internet of Things at Cloud Expo | DXWor...
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution. In his session at @ThingsExpo, Akvelon expert and IoT industry leader Sergey Grebnov provided an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...
SYS-CON Events announced today that Google Cloud has been named “Keynote Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Companies come to Google Cloud to transform their businesses. Google Cloud’s comprehensive portfolio – from infrastructure to apps to devices – helps enterprises innovate faster, scale smarter, stay secure, and do more with data than ever before.