Welcome!

Containers Expo Blog Authors: Liz McMillan, Pat Romanski, Elizabeth White, Yeshim Deniz, Zakia Bouachraoui

Related Topics: @DevOpsSummit, Linux Containers, Containers Expo Blog

@DevOpsSummit: Blog Post

A Day in the Life of Tech Torment | @DevOpsSummit #APM #DevOps #DigitalTransformation

Vendors in the digital marketplace are facing battles on many fronts

A Day in the Life of Tech Torment
By Abelardo Gonzalez

Companies in the digital marketplace of the 21st century know a customer has their options. They make every minute of the day count for something, and they don’t have time to waste sitting in front of a screen waiting for something to load. If they feel like time is wasted with broken links or pages that load at a glacial pace, they will click away and find a competitor who can provide better service.

The challenge of providing a fast and reliable online experience for every user is one that must be met as digital transformation continues to reshape how people conduct business and meet day-to-day needs. The retail industry, for example, has been entirely disrupted by digital transformation. Gone are the days when shopping trips to in-store locations were the norm rather than the exception. The expectations customers have of companies have changed dynamically, and companies must meet those demands or risk redundancy.

Meet Sooraya. Sooraya is the face of the new millennium – a Lebanese-American mother of two who works in medical administration in a major American city. Sooraya’s life often feels like a maelstrom as she balances school and sports with her kids, work, her passion for long-distance running,  and spending precious hours with her husband. As a result, Sooraya economizes her time by completing many day-to-day tasks online. Her  banking, clothes shopping, and perusing new running gear are all done online. Sooraya hasn’t been in a bookstore in years; the suspense novels she reads voraciously are all bought on Amazon. She even shops online for the ingredients to make her famous Lebanese koosa.

Every day there are more people like Sooraya who depend on reliable online service to meet basic living needs and they overwhelmingly  patronize companies that can provide consistently reliable service. In this marketplace, milliseconds count. A customer who has to wait  more than two to three seconds for the front-end page to load is proportionally more likely to give up and click away. The blink of an eye, a  finger snap, this tiny amount of time can be the difference between making a sale and losing a transaction and sending a valued customer  to a competitor.

Vendors in the digital marketplace are facing battles on many fronts. Information on service performance is stored in different systems where  it is siloed and there’s no full visibility when it comes to monitoring both front- and back-end services as well as third-party content from all  around the globe much less correlation between the different sets of data. Websites need to provide a cohesive experience for users even though they have complex ecosystems of homegrown and third-party content (like social media – think Facebook, Twitter, etc.), multiple services, and APIs (like advertising and marketing analytics) that all interconnect to provide the user experience. As every biologist, philosopher, and Jedi Knight knows, one disturbance in an interconnected system can have long and far reaching ramifications. Thus, the challenge of providing a fast and reliable experience can be a complex and potentially frustrating one.

Collecting and translating performance data is a massive undertaking but one that can be fulfilled by using a unified monitoring tool that gives full visibility of front-end and back-end systems on user impacting events. The right tool will quickly identify the root cause with full visibility and traceability of the front-end through to the back-end systems, all unified through the concept of the same Business Transaction which spans these systems and acts to minimize user impact by leveraging a symbiotic relationship between proactive and reactive capabilities. With a unified monitoring solution, a company has proactive, reactive, and insightful data to manage the customer experience. An application intelligence platform that unifies back-end monitoring with both real-user monitoring and synthetic monitoring will not only optimize the experience of a customer like Sooraya, it will also accelerate the digital transformation of a company, keeping it at the head of an ever changing industry.

The harsh reality is that when people like Sooraya have a poor digital experience or difficulty with their online tasks, they won’t hesitate to find vendors who can better meet their expectations, which have been set by companies with massive technical resources. The good news is that a comprehensive and unified method of tracking and reporting user behavior can assure the experience that earns the loyalty and appreciation of customers around the globe.

This is Part One of a four-part series on ‘A Day in the Life of Tech Torment’ .

The post A Day in the Life of Tech Torment appeared first on Application Performance Monitoring Blog | AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

IoT & Smart Cities Stories
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Apptio fuels digital business transformation. Technology leaders use Apptio's machine learning to analyze and plan their technology spend so they can invest in products that increase the speed of business and deliver innovation. With Apptio, they translate raw costs, utilization, and billing data into business-centric views that help their organization optimize spending, plan strategically, and drive digital strategy that funds growth of the business. Technology leaders can gather instant recomm...
OpsRamp is an enterprise IT operation platform provided by US-based OpsRamp, Inc. It provides SaaS services through support for increasingly complex cloud and hybrid computing environments from system operation to service management. The OpsRamp platform is a SaaS-based, multi-tenant solution that enables enterprise IT organizations and cloud service providers like JBS the flexibility and control they need to manage and monitor today's hybrid, multi-cloud infrastructure, applications, and wor...
The Master of Science in Artificial Intelligence (MSAI) provides a comprehensive framework of theory and practice in the emerging field of AI. The program delivers the foundational knowledge needed to explore both key contextual areas and complex technical applications of AI systems. Curriculum incorporates elements of data science, robotics, and machine learning-enabling you to pursue a holistic and interdisciplinary course of study while preparing for a position in AI research, operations, ...
After years of investments and acquisitions, CloudBlue was created with the goal of building the world's only hyperscale digital platform with an increasingly infinite ecosystem and proven go-to-market services. The result? An unmatched platform that helps customers streamline cloud operations, save time and money, and revolutionize their businesses overnight. Today, the platform operates in more than 45 countries and powers more than 200 of the world's largest cloud marketplaces, managing mo...
Trend Micro Incorporated, a global leader in cybersecurity solutions, helps to make the world safe for exchanging digital information. Our innovative solutions for consumers, businesses, and governments provide layered security for data centers, cloud workloads, networks, and endpoints. All our products work together to seamlessly share threat intelligence and provide a connected threat defense with centralized visibility and investigation, enabling better, faster protection. With more than 6,00...
Tapping into blockchain revolution early enough translates into a substantial business competitiveness advantage. Codete comprehensively develops custom, blockchain-based business solutions, founded on the most advanced cryptographic innovations, and striking a balance point between complexity of the technologies used in quickly-changing stack building, business impact, and cost-effectiveness. Codete researches and provides business consultancy in the field of single most thrilling innovative te...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and Bi...