Welcome!

Containers Expo Blog Authors: Plutora Blog, Jyoti Bansal, Liz McMillan, Yeshim Deniz, Pat Romanski

Related Topics: @ThingsExpo, @CloudExpo, @BigDataExpo

@ThingsExpo: Article

AI and IoT in the Kingdom of Robots | @ThingsExpo #AI #IoT #M2M #BigData

Combining digital technologies with strategy for success

Fingerspitzengefühl is a German word used to describe an ability to maintain attention to detail in an ever-changing operational and tactical environment by maintaining real-time situational awareness. The term is synonymous with the English expression of "keeping one's finger on the pulse." The problem with traditional fingerspitzengefühl, in addition to pronouncing it, is it is hard to scale. Today, however, in a world of sensors, GPS and mobile devices, having real-time situational awareness is far easier than ever before. In fact, today the challenge is not how to do it (answer: sensors), but what to do with all the information.

There are many dimensions of data that are available for work outside the four walls, which is mobile, remote and dynamic.  We all know about 3 dimensional (longitude, latitude and altitude), but there are many more.  We contrive:

  • Time
  • Start and stop tasks times
  • Travel times
  • Traffic conditions
  • Available workforces and associated costs
  • Available equipment
  • Activities
  • Events
  • Business process steps
  • Expenses
  • Security steps
  • Transactions
  • Compliance tasks
  • Performances against KPIs (key performance indicators)
  • Actors (customers, partners, suppliers, contractors, employees, etc.)
  • Relationships
  • Contract/Agreements
  • Supplies, materials and equipment tracking
  • Etc.

All of these data points can be bundled together as Performance Impact Variables (PIVs).  PIVs are the data points that can be used as inputs to algorithms that can be used by AI systems to optimize and manage the performance of the business in real-time.

All of this data can be used as overlays to simple GPS coordinates on a map.  Each of these additional layers of information exponentially increases the complexity, decision-making options and possible combinations.  This enormous volume of data quickly overwhelms humans.  That is why non-humans (AI/software robots) can be used to such great effect to maintain productive situational awareness and strategic advantages in complex environments demanding real-time decision-making and action.

During the period between WWI and WWII, Western countries all developed new tanks and military aircraft to support their infantry.  The Germans, however, went three steps farther by developing strategic advantages in:

  1. Radios and frequencies for communicating between forces (tanks, infantry and aircraft) in real-time
  2. Strategies for coordinated actions between the three groups
  3. Mission oriented command structures - Commanders define the mission "intent", but the details of how to accomplish them were left to frontline officers.

In today's world, companies seeking strategic advantages in field services operations can learn from these three additions.

The modern equivalent of "radios and communication networks" is OILS (optimized information logistics systems) that sense, collect, securely and wirelessly transmit data, analyze and report on it, and support artificial intelligence (AI) and automation.

The modern equivalent of "strategies for coordinated action" is the ability to collect and analyze vast quantities of real-time data to automatically and dynamically manage and adjust (using AI and software robots) a whole series of activities and events such as: schedules, tasks, jobs, orders, transactions, etc.

The modern equivalent of "mission oriented command structures" is an algorithm.  Once the algorithm is developed, it can operate without human intervention.

When massive amounts of real-time data are automatically collected and analyzed, they can feed algorithms and AI systems to optimize real-time activities and events.  The speed at which data can be processed through OILS and AI systems today far exceeds human decision-making capabilities - so automation that works in digital-time is required.  This is where AI excels.  AI can analyze all the inbound data in nanoseconds and instantly adjust and optimize operations.

AI does not just impact field services.  It impacts many business processes by supporting:

  1. New ways of selling
  2. New business models
  3. New ways of managing
  4. New business processes
  5. New ways of collaborating
  6. New ways of making decisions
  7. New ways of engaging customers
  8. New ways of working with products
  9. New marketing and growth strategies

My mantra is, "Digital technologies without digital strategies are wasted."  Having digital technologies without a digital strategy is like having tanks, mobile infantry and aircraft, but no coherent plan for combined action.  In a recent report, 40 Months of Hyper-Digital Transformation, digital laggards were found not to receive as good of return on investments (ROIs) on their digital investments as digital leaders do.  The difference I believe is in their digital strategies, or lack thereof.

In the book, Stray Voltage, War in the Information Age, author Wayne Michael Hall defines two more PIVs - cyberspace and cerebral.  "Information superiority is firmly connected to making decisions that are superior to an adversary's and combines information technology and intellectual power to create conditions with which to make better decisions...human beings will need to improve their thinking capabilities to cope with the increasing complexities of the world...people will depend more on visualization to help understand complexity quickly. Visualization will fuse data and information and display the result in a multimedia format.  Visualization will allow the integration of data, information and knowledge from all sources and will allow for the integration of numerous contributors."  Visualization, although helpful to humans, is far less relevant once algorithm-consuming AI systems take over.

Sensors, already powerful, are being developed with more capabilities to sense more things every month.  Each year when I attend GSMA's Mobile World Congress in Barcelona, I am astonished to see what additional capabilities sensors have added.  Here are some examples:

  • Sensors able to identify and classify vegetation - natural and artificial
  • Sensors able to identify and pinpoint distressed crops
  • Sensors that can identify soil moisture content
  • Sensors that can detect heat sources and leaks
  • Sensors that can detect movements and changes in defined objects
  • Sensors that can detect the chemical make-up of make-up

Each of these sensors and their real-time data collection capabilities adds to decision-making complexity, but they can also be the very PIVs that give you the competitive advantage you need to win.

Watch my latest video on digital technology trends:

Download the full report with charts and data sources here.

Follow Kevin Benedict on Twitter @krbenedict

More Stories By Kevin Benedict

Kevin Benedict is an opinionated Senior Analyst at Cognizant's Center for the Future of Work, SAP Mentor Alumnus, speaker, writer, and mobile and digital strategies expert. He is a popular keynote speaker, and in the past three years he has shared his insights into mobile and digital strategies with companies in 17 different countries. He has over 30 years of experience working with enterprise applications, and he is a veteran mobile industry executive. He wrote the Forward to SAP Press' bestselling book on enterprise mobility titled Mobilizing Your Enterprise with SAP, and he has written over 3,000 articles.

@ThingsExpo Stories
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,